Magento2: Checkout address data vanishes despite stored in database quote_address

[SchumacherFM]

Preconditions

1. Install M2 2.X (I'm using 2.1.0)
2. Install any sample data to have products
3. Go to the frontend and add a product to the cart
4. Go to checkout and use the guest checkout
5. Fill out the address form and click next to proceed to the payment method, but do not submit the order.
6. Open developer console of Chrome Browser, then click "Hard reload and empty cache"
7. Checkout reloads with blank address fields.

Steps 6. and 7. can be skipped if you use a 3rd party payment module which redirects you after the checkout to the payment provider. If then your payment fails and you get redirected to the checkout/cart page, the address fields in the checkout are also empty.

Expected result

• Despite a hard reload with empty cache (not empty cookies) the checkout address form must be pre-filled with the already entered data from a previous try.
• Same after a failed payment which redirects you back into the checkout.

Actual result

1. Empty address fields

Hints

All address data has been successfully stored in the quote_address table but Magento fails to load the data and refill the browsers localStorage with the key mage-cache-storage.

[SchumacherFM]

Still relevant in M2.1.1

[matthewscalf]

Any update on this? I am seeing this also in a site that is supposed to launch asap.

[SchumacherFM]

It usually takes 3-5 months until you can see here a fix.

[TommyKolkman]

Can confirm that this is happening in 2.1.1 as well.

[PieterCappelle]

Still relevant in 2.1.2. This is the checkout page guys...

[MagePsycho]

In my case mini cart is empty (though items are available in the cart page) when switching the store. Seems it has to do something with localStorage / mage-cache-store.

[twistedindustries]

Same thing if you get a declined transaction using something with authorize.net when the page reloads the address is missing.

[SchumacherFM]

Not fixed in 2.1.3

[twistedindustries]

@SchumacherFM Yeah I've been working on a fix. It seems like its a session or cache thing. I'll share my fix as soon as I find it.

[surfer190]

@twistedindustries Do you have an update on this?

Is seems that /vendor/magento/module-checkout/Model/CompositeConfigProvider.php is returning returning all the checkout info except customer from:

    public function getCheckoutConfig()
    {
        return $this->configProvider->getConfig();
    }

from OnePage.php

[7sbg]

Still not fixed in 2.1.5 :(

[AlexWorking]

Hello, @SchumacherFM. We could not reproduce Your issue on the develop version, which for case is 2.1.7. If You are still able to reproduce it on that version, please tell us about it. Thanks for Your reporting.

[SchumacherFM]

Thanks for looking into it!

I won't have the time in the next couple of weeks to reproduce this issue ...

[wintermute-84]

Can anyone using 2.2 rc confirm that this is fixed?
The bug is still present on 2.1.9

[kapil019]

In Magento 2.1 I am facing same issue.
Can anyone help in this?

[wintermute-84]

@kapil019 check the referenced issue:
https://github.com/magento/magento2/issues/11247

Fixed only in 2.2.4

[kapil019]

OK Thanks @wintermute-84

[richardechidna]

Does anybody know where can I find the code for this fix please?

[kapil019]

@richardechidna I have fixed this in https://github.com/magento/magento2/issues/11197#issuecomment-359785930
Please check my commit
https://github.com/kapil019/magento2/commit/108c3fac3d5bde3353433199359582e7bf7cea0f

[peterjaap]

@kapil019 @wintermute-84 unfortunately that only fixes the issue when using the step navigator. Doing a (hard) refresh like @SchumacherFM explains in the first post is still not fixed.

[roni-sooryen]

Related tickets:
https://github.com/magento/magento2/issues/6817
https://github.com/magento/magento2/issues/16149
https://github.com/magento/magento2/issues/5959
https://github.com/magento/magento2/issues/13690
https://github.com/magento/magento2/issues/22112