Lunie: intercom is not working in mobile

[jbibla]

intercom has a whitelist and the URL gets obscured in the native apps so they cannot be whitelisted. i have contacted support and they recommended the intercom / ionic docs.

there is a way to install intercom for mobile apps with ionic that should be researched.

[mariopino]

Related information:

https://ionicframework.com/docs/native/intercom

https://developers.intercom.com/installing-intercom/docs/cordova-phonegap-configuration

https://github.com/intercom/intercom-cordova

[faboweb]

How do you want to solve this? Maybe good to discuss a plan.

[mariopino]

Sure @faboweb! My plan is to integrate cordova-plugin-intercom cordova plugin into the ionic app.

That way we should be able to add a custom launcher when needed using intercom.displayMessenger(); call.

Another related link, an example cordova app using this:

https://github.com/intercom/intercom-cordova/tree/master/Example

[faboweb]

sounds good. let me know when we need to add the environment variables to the build pipeline. I would propose not doing push things for a first version. what do you think?

[mariopino]

sounds good. let me know when we need to add the environment variables to the build pipeline. I would propose not doing push things for a first version. what do you think?

Agree, I'll send you a message before push to discuss the best way to do it

[mariopino]

The cordova plugin was giving me an error ERROR: Could not get unknown property 'cdvCompileSdkVersion' for project ':app' of type org.gradle.api.Project. and don't want to waste more time on it so I decided to try this capacitor plugin:

https://github.com/stewwan/capacitor-intercom

I have it working in Android, currently attached to portfolio page.

Some thoughts about it:

• What should be the best intercom userId generation possibility, something like lunie-android-1234?
• IOS integration is pending (seems to be straighforward)
• Build environments vars to set api key is pending.
• Best way to only load in mobile.
• Best place to initialize intercom (initializeApp.js?)
• I think we should use the same css selector to load intercom either in mobile or desktop.

[faboweb]

What should be the best intercom userId generation possibility, something like lunie-android-1234?

sounds good

Best way to only load in mobile.

check here: https://github.com/luniehq/lunie/pull/3209/files#diff-1c90ff38a08209f9ebd4d05d1e43358eR53

Best place to initialize intercom (initializeApp.js?)

sounds good. maybe check for config.isMobile

I think we should use the same css selector to load intercom either in mobile or desktop.

can it be just the same button?

[mariopino]

can it be just the same button?
Yep, this is what I mean.

[mariopino]

check here: https://github.com/luniehq/lunie/pull/3209/files#diff-1c90ff38a08209f9ebd4d05d1e43358eR53

Perfect, Intercom needs push notifications just like in that pr using PushNotifications.register().

[faboweb]

let's leave the push notification out for now?

[mariopino]

let's leave the push notification out for now?

I think not, push notifications are needed by Intercom to receive the responses from the Lunie Team.

We can enable it in this pr or wait until your pr gets merged. What do you think it's best?

[faboweb]

are you certain they don't receive the messages anyway when the app is open?

[mariopino]

Not needed, you are right!