Ledger-live-desktop: Windows: Internal process error (3221226505)

[plavirudar]

Ledger Live Version and Operating System

• tested on Ledger Live 1.07 and 1.10rc3 and 1.1.7
• Platform and version: Windows 10

Expected behavior

Adding a new coin account should succeed

Actual behavior

When adding one of my Bitcoin wallets, I receive the error Internal process error (3221226505). Other coin wallets (including another Bitcoin wallet on a different seed) do not appear to be affected by this bug.

Steps to reproduce the behavior

Relevant logs are pasted below, removing personally identifying information. The emoji appear to be verbatim and were also present in the original log file.

{"stack":"Error\n at o (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/renderer.js:1:25595)\n at a (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/renderer.js:1:25782)\n at EventEmitter.l (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/renderer.js:1:27245)\n at emitTwo (events.js:130:20)\n at EventEmitter.emit (events.js:213:7)","message":"Internal process error (3221226505)","name":"InternalError","level":"error","pname":"renderer","timestamp":"2018-08-01T01:09:19.442Z"},{"level":"info","message":"booting internal process...","pname":"main","timestamp":"2018-08-01T01:09:19.441Z"},{"type":"cmd.START","level":"info","message":"CMD listenDevices.send()","pname":"renderer","timestamp":"2018-08-01T01:09:19.440Z"},{"type":"cmd.ERROR","data":{"message":"Internal process error (3221226505)","name":"InternalError"},"level":"warn","message":"✖ CMD libcoreScanAccounts error","pname":"renderer","timestamp":"2018-08-01T01:09:19.440Z"},{"message":"listenDevices error","name":"InternalError","level":"warn","pname":"renderer","timestamp":"2018-08-01T01:09:19.373Z"},{"type":"action","level":"debug","message":"⚛️ RESET_DEVICES","pname":"renderer","timestamp":"2018-08-01T01:09:19.373Z"},{"type":"cmd.ERROR","data":{"message":"Internal process error (3221226505)","name":"InternalError"},"level":"warn","message":"✖ CMD listenDevices error","pname":"renderer","timestamp":"2018-08-01T01:09:19.361Z"},{"type":"db","level":"debug","message":"📁 write app:countervalues","pname":"renderer","timestamp":"2018-08-01T01:09:19.345Z"},{"type":"action","level":"debug","message":"⚛️ LEDGER_CV:POLL","pname":"renderer","timestamp":"2018-08-01T01:09:19.296Z"},{"level":"warn","message":"Internal process ended with code 3221226505","pname":"main","timestamp":"2018-08-01T01:09:18.995Z"},{"type":"network-response","level":"info","message":"✔📡 HTTP 200 GET https://explorers.api.live.ledger.com/blockchain/v2/btc/blocks/current – finished in 1056ms","pname":"internal","timestamp":"2018-08-01T01:09:18.620Z"},{"type":"libcore","level":"info","message":"🛠 2018-07-31T21:09:18Z-04:00 I: GET https://explorers.api.live.ledger.com/blockchain/v2/btc/blocks/current - 200 OK\r\n","pname":"internal","timestamp":"2018-08-01T01:09:18.620Z"}

Potentially also related: https://www.reddit.com/r/ledgerwallet/comments/92oahz/internal_process_error_3221226505/

[ah2020b]

Same problem here with BTC wallet, ledger live and Windows.

[KhalilBellakrid]

Hello @andrehortab2u @plavirudar ,
We didn't manage to reproduce this issue, so could you please test this pre-release Live version : https://github.com/LedgerHQ/ledger-live-desktop/releases/tag/v1.1.7 and see if you still have the problem?
This pre-release fixes some Internal Errors and I want to see if yours is included in it, if you still got the issue please send us your logs (with this version) and xpubs.
Thank you for your help !

[plavirudar]

@KhalilBellakrid

Same bug persists on 1.1.7, I suspect that it's something to do with certain transactions on the wallet (I recall the same wallet working without issues until I sent an RBF transaction due to network congestion), however I was unable to replicate the bug with another wallet using RBF.

How should I go about sending the full logs in a private and secure manner? Can one of the devs provide a PGP public key to which I can send the relevant logs?

[KhalilBellakrid]

@plavirudar
The best way to do so is to contact our support, send your last logs (with 1.1.7) and also xpubs of your imported accounts, since it seems that the bug occurs before import, you can use Ledger Chrome app to access your xpub.
Thanks!

[plavirudar]

@KhalilBellakrid I have opened Ticket #198454 with the full logs attached.

[KhalilBellakrid]

@plavirudar thank you for your logs !
I made (Live) tests than I ran them on MacOS (10.13) and Windows (10) and unfortunately I couldn't reproduce the bug.
This was just an update but I will continue the investigation !

[plavirudar]

This has been solved through Ledger support.

You need to delete your %appdata%/Ledger Live directory and perform a full reset, and the wallet will sync fine after that.

[KhalilBellakrid]

@plavirudar
Yes I've asked for that and emphasised on the fact that you should be warned about losing all your data, thank you for your feedbacks and for closing the issue, @andrehortab2u could you confirm that deleting %AppData%/Ledger Live solves also the problem for you ?
Thank you.

[ah2020b]

Worked! Thank you!

[jwbats]

@plavirudar

This has been solved through Ledger support.

You need to delete your %appdata%/Ledger Live directory and perform a full reset, and the wallet will sync fine after that.

Yeah, we've noticed it syncs fine on the first initialization. But what about thereafter? Have you generated more txs after that to check?

I don't want to have to reinit my whole wallet to have to force-sync it.

[meriadec]

@jwbats you can safely copy your %APPDATA%\Ledger Live folder somewhere else, test, and if it fails you put it back. All local data is contained inside.

[jwbats]

@KhalilBellakrid

Same bug persists on 1.1.7, I suspect that it's something to do with certain transactions on the wallet (I recall the same wallet working without issues until I sent an RBF transaction due to network congestion), however I was unable to replicate the bug with another wallet using RBF.

For me, it happened after receiving an rbf tx.

[jwbats]

@jwbats you can safely copy your %APPDATA%\Ledger Live folder somewhere else, test, and if it fails you put it back. All local data is contained inside.

Thanks for the tip. I've just done this. Giving it a completely new re-init has successfully synced the whole wallet.

Now, when I click the sync button, it will not give me an error.

I'm currently using the latest 1.1.10 release. It was the re-init that fixed the problem, though.

For now, this is a nice workaround. I hope it'll keep working after I receive another rbf tx. If not, I'll be sure to keep you guys posted.

[plavirudar]

@jwbats Yes, my initial bug appeared after sending a RBF tx. It's pretty likely that it's some unexpected handling of RBF that's causing the error. I've sent a few RBF tx to trigger the sync bug but couldn't reproduce the bug, so it's likely that this only happens when certain conditions are fulfilled.

[jwbats]

If I were given the option of turning on logging at the info level, I'd happily run up a few hundred megs of logs until it happened again, so I could submit it to the devs.

[ah2020b]

What is the directory of Ledger Live at Ubuntu to delete? Like
appdata/Ledger

Em qua, 12 de set de 2018 às 14:15, jwbats [e-mail]
escreveu:

This has been solved through Ledger support.

You need to delete your %appdata%/Ledger Live directory and perform a
full reset, and the wallet will sync fine after that.

Yeah, we've noticed it syncs fine on the first initialization. But what
about thereafter? Have you generated more txs after that to check?

I don't want to have to reinit my whole wallet to have to force-sync it.

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Atenciosamente,

André Horta
andre.[email protected]
[phone]
bitcointoyou.com http://www.bitcointoyou.com

[meriadec]

@ah2020b for Linux based system, user data folder is located at ~/.config/Ledger Live.
You can open it directly from the app in the Settings > Help section.

[jwbats]

I promised you guys I'd keep you up to date. I've received another rbf tx and I am dealing with the sync error once again. The same issue still persists in Bitcoin wallet version 1.3.7.