Joomla-cms: Cache problem Joomla 3.7.4 Errors - The file Cache Storage is not supported on this platform...etc

[roybinhood]

Steps to reproduce the issue

on a joomla 3.7.4 website i.e. www.preke.net

Note I have tried fixed related to previous versions of joomla but these do not work on 3.7.4

We have the following related cache problem/s

 a)In administrator under global configuration cache / system there is no option (example ‘file’) under Cache Handler.. It is just blank.

 b)Even before this the clear cache option under system in administrator returns a blank page.

 c) When we turn cache plugin on in backend then in front end of site everything is a white page.

 d) In Administrator / System Control panel next to word – joomla is following error in red

 “The file Cache Storage is not supported on this platform.”

Expected result

a) File is shown as option under dropdown of Cache Handler

b) Clear Cache does not show blank page

c) Front page not blank when plugin cache turned on

d) In Administrator / System Control panel next to word – joomla is words
Joomla Version 3.7.4

Actual result

As mentioned above

System information (as much as possible)

Joomla 3.7.4

Additional comments

[tonypartridge]

Hello,

I don't think this is a Joomla! bug but an issue with your setup/configuration.

Go to: Joomla! Admin -> System -> System Information -> folder permissions

Are they all green except configuration.php which should be red?

[roybinhood]

Thank you for feedback

I went to system info and there are two are red

configuration.php | Unwritable
-- | --
public_html/cache (Cache Folder) | Unwritable

But even when I change cache folder public_html/cache to 777 permission it still remains Unwritable in system info

[tonypartridge]

Hello,

This is a hosting error. Please contact your host to fix ownership / permissions of that folder.

Many thanks
Tony

On 4 Aug 2017, 23:27 +0100, roybinhood [e-mail], wrote:

I went there are two are red
configuration.php
Unwritable
public_html/cache (Cache Folder)
Unwritable
But even when I change cache folder public_html/cache to 777 permission it still remains Unwritable in system info
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[roybinhood]

I have , but I will again

[roybinhood]

They (hosts) say the ownership is fine and permissions are all writable so they say it is a Joomla thing :-)

[roybinhood]

Hosts on dedicated server said that they checked ownership and permission and all writable ... they say it is a joomla issue... maybe just my joomla issue , but I would appreciate any answers

[roybinhood]

Hosts resolved joomla issue in config file !!!

Ryan P.
Issue is resolved
I fixed it by updating the cache pathing here: ~'siteroot'/public_html/configuration.php
It was set incorrectly to public_html/cache. Should have been full pathing [/home/'siteroot'/public_html/cache/]

I changed siteroot from what it was ... to not post on here but you can see what was changed before that

[Quy]

Related to this issue #16862 ??

[tonypartridge]

Again, not an issue with the core. But an issue with the hosting /Joomla! Setup opposed to a bug.

Can we close this?

[joomla-cms-bot]

Set to "closed" on behalf of @franz-wohlkoenig by The JTracker Application at issues.joomla.org/joomla-cms/17412

[ghost]

closed as stated above.

---

_{This comment was created with the J!Tracker Application at issues.joomla.org/tracker/joomla-cms/17412.}

[Peeripapo]

So here's how i fixed it (in Joomla 3.9.2)

edit directly configuration.php and put:
public $cache_handler = '';