Freescout: Required Features

[freescout-helpdesk]

Please post below the most important features which you are missing (ordered by importance). Choose from https://feedback.userreport.com/25a3cb5f-e4bd-4470-b6f3-79fcfaa8e90f/#ideas/popular or add your own.

Example:

1. Live chat
2. Facebook Integration
3. Twitter integration

[diguinho2018]

• [ ] 1. WordPress Integration (something like this #1034 - I can help developing and testing this)
• [ ] 2. Integrate current "Contact Form Widget" with Knowledge Base per mailbox
• [ ] 3. Ability to have as much as needed "Contact Form Widget" per mailbox and ability to customize each form fields, also allowing to show or hide "Contact Form Widget" based on page URL
• [ ] 4. Live Chat integrated with office hours like this: if out of office it would display the "Contact Form Widget" and Knowledge Base, if during office hours it would display Live Chat and Knowledge Base, and integrated with WhatsApp and Facebook Messenger
• [ ] 5. Backup including files and database
• [ ] 6. Integrate Knowledge Base with End User Portal (#1056)
• [x] 7. PGP / SMIME encrypted / signed mail handling
• [ ] 8. Improve Telegram Module to allow user to open ticket from there, something like this:
  8.1. User access Telegram;
  8.2. Telegram Bot display message asking the what is the issue/subject;
  8.3. User submit the issue/subject;
  8.4. Telegram Bot asks the user to describe it;
  8.5. User submit the issue description;
  8.6. Telegram Bot asks the user to input email and name;
  8.7. Telegram Bot terminate chat with message;
  8.8. Telegram Bot sends all the info to FreeScout and creates New Ticket.
• [ ] 9. Teams like HelpScout

[Servery]

1. play attached audio files in browser
2. multilingual grammar, style, and spell checker
3. PGP / SMIME encrpyted / signed mail handling
4. Facebook Integration

[webtyphoon]

1. Just more options on End-User Portal:
2. Option to disable file-upload
3. Option on file-upload -> Allowed file-extensions
4. Math and/or re-captcha
5. Adding custom fields
6. Direct CSS editing
7. #1056

[distresscode]

1. Live Chat (chat widget customized per mailbox - ability for one FreeScout user to have different aliases for each live chat widget).
2. Wordpress Integration (I like @diguinho2018's take on issue #1034 )

[goschka]

1. Solve known issues with paid modules (instead of just closing the threads) before asking for new features to be implemented, see https://github.com/freescout-helpdesk/freescout/issues/1038.

[megaerki]

1. Email collision detection - Would help a lot if I knew if someone has replied or added a note between me opening a ticket and pressing "Send". Now double-replies could happen any time.
2. Chat would be nice additional module.

[freescout-helpdesk]

Facebook Integration Module released.

[freescout-helpdesk]

Telegram Integration Module released.

[freescout-helpdesk]

PGP / SMIME encrpyted / signed mail handling: https://github.com/freescout-helpdesk/freescout/issues/1081

[IIT-Richard]

What would be great is a way to send secure messages like the "Office Message Encryption (OME)" on Microsoft 365

This would be great when we have to send sensitive information to clients

features:

• Requires user to click on the link to view the message (and attachments)
• can control access to the message (and attachments) via expiry date and manual switch
• for the user to access the message a OTP is required, which is sent to their email address

Would be more than happy if this was a paid module

[freescout-helpdesk]

Chat Module released: https://freescout.net/module/chat/

[diguinho2018]

Good one @freescout-helpdesk.
Wainting for future updates and additions, here are some in item 4.
https://github.com/freescout-helpdesk/freescout/issues/1071#issuecomment-786658546

[imsodin]

1. Sorting conversations: https://github.com/freescout-helpdesk/freescout/issues/919
2. Customer groups/lists: https://github.com/freescout-helpdesk/freescout/issues/448
   E.g. to send an email to all of them and/or auto-assign a certain person.
3. CardDAV integration for customer sync.

[cf39]

1. Ability to import customers via CSV file
2. Possibility to customise templates used to construct outgoing emails

[freescout-helpdesk]

Closing for now. Most needed features feel free to add to https://feedback.userreport.com/25a3cb5f-e4bd-4470-b6f3-79fcfaa8e90f/#ideas/popular