Franz: Services wiped and cannot add new oones

Created on 17 Feb 2018 · 26Comments · Source: meetfranz/franz

I was a happy user of Franz with 5 active services (Messenger, 2x Slack and 2x Inbox). Today, they failed to show up and I was greeted by the _Get started_ button and the starting screen. Moreover, there was a message on a red background at the bottom saying:

Could not load services and user information. Try again

I tried pressing the button several times, reloaded Franz with Ctrl + R, restarted it by closing and opening again, all to no avail.

Additionally, when I want to add a new service it says that:

Sorry, but no service matched your search term.

even though the search box is empty, no matter if I am browsing through _Most popular_ or _All services_ or type anything in the search box.

Note, that I have not had any problems with Franz before, I did not change any settings when this happened and my PC was also not updated/modified in any way. It was working yesterday evening and after turning my PC on today morning I noticed this.

Expected Behavior

Franz should load services I was using before or at least let me add them back again.

Current Behavior

All of my services were deleted and I cannot add new ones.

Screenshots (if appropriate):

The screen I ma greeted with after starting Franz:

No services available when trying to add them:

Possible Solution

No idea, but I am a Javascript developer, so if I can help solve this issue, I would gladly do so :smile: Just point me in the right direction

Steps to Reproduce (for bugs)

No idea, because I did not modify anything and this happened. I can provide any log or debug files if necessary.

Your Environment

Franz Version used: 5.0.0-beta.15
Operating System and version: Windows 10 Pro 10.0.16299

Source

Gelio

Most helpful comment

Happening to me just now.

myknbani on 26 Oct 2018

👍5

All 26 comments

Same happened to me this morning, came here to report.

PashaKagan on 17 Feb 2018

It started working for me again. I did not do anything, I was not even around my PC when it fixed itself, but I guess it reloaded itself.

The issue is solved for me. @PashaKagan @Pawnee is it working for you too?

Gelio on 17 Feb 2018

Yep, all good here too.

macpawnee on 17 Feb 2018

I am having this issue this morning and it's been sitting here for about 30 minutes now. Trying to reload does nothing. Any way to fix?

incace on 7 May 2018

👍5

Anybody find a resolution/debug method or did Franz just start working again after a while?

alsco77 on 26 Oct 2018

Happening to me just now.

myknbani on 26 Oct 2018

👍5

Happening to me too right now. Reinstalled the app. (Did not clear the data though) on Mac.

snisarg on 26 Oct 2018

Happening here as well.
@snisarg did reinstalling the app fix the problem?

boofinka on 26 Oct 2018

I did. I even tried wiping out all the data for a clean start. Right now it says it can't contact Franz online service. Their hosts are down?
Also does the app need the Franz service to work? All the data it needs should all be there locally.

snisarg on 26 Oct 2018

Happening to me too, i assume their user auth api is broken. We just need to wait until its back up.

pete001 on 26 Oct 2018

Happening here as well. Will just wait :)

zarbin on 26 Oct 2018

Having the same experience.

kdarbela on 26 Oct 2018

I am having the same problem for over 4 hours now.

lorranpego on 26 Oct 2018

Just started not working for me as well.

serbanmarti on 26 Oct 2018

Started doing the same thing for me.

aapostol87 on 26 Oct 2018

Same problem here. If I could do something I would make the app more resilient to remote failures.

massimocuratella on 26 Oct 2018

Ditto

Fabian1976 on 26 Oct 2018

Same ugh!!!

jnor on 26 Oct 2018

same happened to me. I deleted and reinstalled, still not working. at least i know its not anything to do with my laptop... is it happening for all operating systems, or just Mac, just PC, etc?

meglizkirsche on 26 Oct 2018

Same thing on Windows 10 1607

sjlanu on 26 Oct 2018

Same here on Mac OSX 10.14...

pmasia on 26 Oct 2018

working for me now!

meglizkirsche on 26 Oct 2018

Works now.
It would be great if there was a way to know if the services are down. Also, seriously, why do we need a Franz service when all the account info is stored locally?

snisarg on 26 Oct 2018

@Gelio I think this is still a problem. Have this bug on linux at the moment.