Flameshot: after screenshot unable to upload image and get url

Created on 13 Oct 2020 · 21Comments · Source: flameshot-org/flameshot

Flameshot version

Flamshot v0.8.4
Compiled with Qt 5.12.13

Describe the bug

after screenshot i am trying to upload image but nothing was happened.

To Reproduce

take screenshot and click on upload icon.

Expected behavior

should be uploaded and return url.

System Information

ubuntu 20.4

Bug Linux

Source

zahirimob

All 21 comments

Did you install with snap or apt?

borgmanJeremy on 13 Oct 2020

Did you install with snap or apt?

using snap

zahirimob on 13 Oct 2020

Okay I tested the snap on Kubuntu 20.04 and it was okay: https://i.imgur.com/z9oX2Zq.png
Can you try running with "snap run flameshot" to see if you get any errors printed to the console?

borgmanJeremy on 13 Oct 2020

Here is what i get in console when try to upload

zahirimob on 13 Oct 2020

👍1

Great, that will help me figure this out. Looks like a confinement issue.

borgmanJeremy on 13 Oct 2020

👀1 👍1

@zahirimob Here are some follow up questions based on some research I did

~~1. Was this upgrade from 18.04 or potentially 16.04~~
~~1. Have you done anything "strange" like installing an alternate kernel or a different version of network manager?~~
~~1. What version of snapd are you running~~

Actually I think those warnings are a red herring. I get them too, I believe I have a solution to solve those warnings but I do not think it is the root cause of the issue.

borgmanJeremy on 14 Oct 2020

Was this upgrade from 18.04 or potentially 16.04
It was updated from 18.04 to 20.04

zahirimob on 14 Oct 2020

Arch Linux
Flameshot v0.8.5
Compiled with Qt 5.15.1

I have the same problem. I have installed it from Arch official repositories.
If I run it in console it doesn't show any error or anything.
It shows me the upload window to imgur but it takes a long time. When it finally says it has uploaded it and copied the URL to the clipboard, there is nothing in it.

simonbcn on 17 Oct 2020

Maybe this is a locales issue. How are your locales configured.

borgmanJeremy on 17 Oct 2020

$ locale
LANG=es_ES.UTF-8
LC_CTYPE="es_ES.UTF-8"
LC_NUMERIC="es_ES.UTF-8"
LC_TIME="es_ES.UTF-8"
LC_COLLATE="es_ES.UTF-8"
LC_MONETARY="es_ES.UTF-8"
LC_MESSAGES="es_ES.UTF-8"
LC_PAPER="es_ES.UTF-8"
LC_NAME="es_ES.UTF-8"
LC_ADDRESS="es_ES.UTF-8"
LC_TELEPHONE="es_ES.UTF-8"
LC_MEASUREMENT="es_ES.UTF-8"
LC_IDENTIFICATION="es_ES.UTF-8"
LC_ALL=

The problem is worse, while the uploading window is open the KDE taskbar does not respond to mouse clicks.

simonbcn on 18 Oct 2020

Linux Mint 19.3 Cinnamon x64
FlameShot 0.8.5 AppImage

https://imgur.com/BqvBIto

$ nslookup api.imgur.com
Server: 127.0.0.53
Address: 127.0.0.53#53

Non-authoritative answer:
api.imgur.com canonical name = ipv4.imgur.map.fastly.net.
Name: ipv4.imgur.map.fastly.net
Address: 151.101.36.193

$ telnet api.imgur.com 443
Trying 151.101.36.193...
Connected to ipv4.imgur.map.fastly.net.

a-kurau on 20 Oct 2020

Same tests:

$ nslookup api.imgur.com
Server:         127.0.0.1
Address:        127.0.0.1#53

Non-authoritative answer:
api.imgur.com   canonical name = ipv4.imgur.map.fastly.net.
Name:   ipv4.imgur.map.fastly.net
Address: 199.232.40.193

$ telnet api.imgur.com 443
Trying 199.232.40.193...
Connected to api.imgur.com.
Escape character is '^]'.
quit
Connection closed by foreign host.

simonbcn on 21 Oct 2020

Setup 1

I tested this on a clean endeavorOS KDE installation with my locales set to es_US. No issues with upload or copying the URL to the clipboard. Installed via pacman.

Setup 2

I tested this on a clean endeavorOS KDE installation with my locales set to es_ES. No issues with upload or copying the URL to the clipboard. Installed via pacman.

Setup 3

I tested this on a clean endeavorOS KDE installation with my locales set to es_US. Then I tried manually changing my locals to es_ES. I did something wrong and started getting locale warnings. At this point imgur uploads were broken.

This leads me to believe something is not quite right on your system. Could you try replicating it in a clean VM or dig into your locale settings?

borgmanJeremy on 22 Oct 2020

I don't think the problem is the locales. I don't even understand why that would affect the uploading of an image file to a server.
On the other hand, it is difficult to debug something with this program because when it is executed in console, it detaches itself and does not show anything.
I recorded a video of the process.

To be highlighted:

The entire upload process takes almost 1 minute.
Locks the taskbar. In the video you can't see it but I click in several applications (_in the taskbar_) and it doesn't do anything until the upload process is over, when all the clicks are executed at the same time.
It does not show any error. Even the notification that the upload URL has been copied is displayed. But the clipboard contains only one blank line. Except a couple of uploads when these 2 special characters were copied: ^V^B (U+0016 U+0002)

Is all this caused by the _locales_?
On the other hand, the locales are well defined in my system:

$ locale -a
C
en_US.utf8
es_ES@euro
es_ES.iso885915@euro
es_ES.utf8
POSIX

$ localedef --list-archive
en_US.utf8
es_ES.iso885915@euro
es_ES.utf8
es_ES@euro

$ localectl list-locales
en_US.UTF-8
es_ES.UTF-8

$ locale
LANG=es_ES.UTF-8
LC_CTYPE="es_ES.UTF-8"
LC_NUMERIC="es_ES.UTF-8"
LC_TIME="es_ES.UTF-8"
LC_COLLATE="es_ES.UTF-8"
LC_MONETARY="es_ES.UTF-8"
LC_MESSAGES="es_ES.UTF-8"
LC_PAPER="es_ES.UTF-8"
LC_NAME="es_ES.UTF-8"
LC_ADDRESS="es_ES.UTF-8"
LC_TELEPHONE="es_ES.UTF-8"
LC_MEASUREMENT="es_ES.UTF-8"
LC_IDENTIFICATION="es_ES.UTF-8"
LC_ALL=

$ localectl
System Locale: LANG=es_ES.UTF-8
VC Keymap: es
X11 Layout: es

$ cat /etc/locale.conf
LANG=es_ES.UTF-8

$ cat /etc/locale.gen
en_US.UTF-8 UTF-8
es_ES.UTF-8 UTF-8
es_ES@euro ISO-8859-15

In KDE Plasma is well defined too:
screenshot_2020-10-22_21-23-05
screenshot_2020-10-22_21-23-21

simonbcn on 22 Oct 2020

Do you have a working notification manager and dbus installation

borgmanJeremy on 22 Oct 2020

KDE Plasma has its notification daemon and it works. As I said, at the end of the video you can see how the Flameshot notification is displayed in the lower right corner.

Yes, dbus is installed (_as a dependency of systemd_) and running:

$ systemctl status dbus.service
● dbus.service - D-Bus System Message Bus
Loaded: loaded (/usr/lib/systemd/system/dbus.service; static)
Active: active (running) since Thu 2020-10-22 20:15:10 CEST; 1h 43min ago
TriggeredBy: ● dbus.socket
Docs: man:dbus-daemon(1)
Main PID: 1232 (dbus-daemon)
Tasks: 1 (limit: 76967)
Memory: 4.9M
CGroup: /system.slice/dbus.service
└─1232 /usr/bin/dbus-daemon --system --address=systemd: --nofork --nopidfile --systemd-activation --syslog-only

simonbcn on 22 Oct 2020

Hmmm two more things

Is ssl installed?

Can you post your config?

borgmanJeremy on 22 Oct 2020

Okay I found the issue. I will fix it and backport it to the 0.8.x maintenance branch. The bug only manifests if "Copy URL after upload" is select in the config. Thanks for your patience.

borgmanJeremy on 23 Oct 2020

@simonbcn can you test this branch? Before I go through and do the release I want to make sure it also fixes it for you (local testing seems good).

https://github.com/flameshot-org/flameshot/tree/v0.8.x

borgmanJeremy on 23 Oct 2020

Okay I found the issue. I will fix it and backport it to the 0.8.x maintenance branch. The bug only manifests if "Copy URL after upload" is select in the config. Thanks for your patience.

But if I don't activate "_Copy URL after upload_", how do I know what the URL of the uploaded image is?

@simonbcn can you test this branch? Before I go through and do the release I want to make sure it also fixes it for you (local testing seems good).

https://github.com/flameshot-org/flameshot/tree/v0.8.x

Yes, it works but it still has a bug: #1095

simonbcn on 23 Oct 2020

Ok I think this is okay to close now? The fixes are all merged.

borgmanJeremy on 1 Nov 2020

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