Fenix: "Download Failed" when downloading a PDF on some websites. [Bug]

Created on 29 Aug 2020  ·  7Comments  ·  Source: mozilla-mobile/fenix

Steps to reproduce

  • Sign in to my payroll web account.
  • Navigate to my pay statements.
  • Click on any pay statement PDF.

Expected behavior

  • Download completes. Chrome and Firefox 68 handle this task without any issue on this site.

Actual behavior

  • Android notification: "Download failed". There are no on-device developer tools or logs to help me troubleshoot.

Device information

  • Android device: Moto G8 Power, Android 10
  • Fenix version: 79.0.5
Download engverified 🐞 bug

Most helpful comment

I was able to successfully download the link you provided @kevinoid - is this still present on the latest Nightly?

All 7 comments

@Sodel-the-Vociferous if it's not much trouble, would you mind sharing which site you where using? That will be helpful for us to replicate and fix the issue. Thanks in advance.

I've been running into this same issue with Fenix Nightly (and then the failure notifications respawn on every app restart, per #14790)

The PDFs that Fenix is having trouble with, most recently on my device, are the "Bottle Capacity Chart" and "Product Manual" linked under "Manuals and Guides" near the bottom here:
https://www.costco.com/wine-enthusiast-somm-series-2-door-dual-zone-wine-and-beverage-center.product.100458858.html

Both PDFs download fine in Chrome.

I can confirm the issue is reproducible on Firefox Preview Nightly 200908 (Build #2015762675)

Devices used:

  • OnePlus 6T (Android 9)
  • Huawei MediaPad M3 (Android 7.0)

I encountered what I think is the same issue attempting to download https://enterprise.spectrum.com/content/dam/spectrum/enterprise/en/pdfs/support/Motorola%20User%20Guide_WiFi%20LAN.pdf Tapping the Download button immediately results in "Download failed". Remote debugging shows request initiation on the Network tab, but no status or headers.

Device information

  • Android Device Google Pixel with Android 10 (Build QP1A.191005.007.A3)
  • Fenix version: Nightly 200912 06:01 (Build #2015763443)

I was able to successfully download the link you provided @kevinoid - is this still present on the latest Nightly?

Thanks @liuche, I can confirm that the link (and all other PDF URLs I tested) download without issue using Nightly 201014 17:01 (Build #2015769675). Works for me!

Verified as fixed on Firefox Preview Nightly 201015 (Build #2015769771).

Devices used:

  • OnePlus 6T (Android 9)
  • Samsung Galaxy S9 (Android 8.0.0)
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