Feedback: Microsoft Learn: Stuck in a sign in loop

[user72356]

I can't sign in to https://docs.microsoft.com/en-us/learn/

I get stuck in a loop.

1. I visit https://docs.microsoft.com/en-us/learn/
2. I click "Sign in" in the upper right hand corner.
3. I enter my personal MS account info.
4. I get redirected to https://docs.microsoft.com/en-us/learn/ and I very briefly see the page before being redirected again to the sign in page.
5. Rinse and repeat.

I have tried clearing my cookies, using my MS "Work" account (Office 365 tenant), using Incognito mode, using various browsers. Still the same issue.

Thank you

[welcome[bot]]

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[jax214]

i'm getting the same error :(

[massiung]

I'm experiencing the same problem. I'm being redirected back to the sign in page after signing in. Also tried multiple browsers.

[MatsAnd]

I'm experiencing the same thing, both with my personal and work/school account. Have tried clearing the cache, and in different browsers.

[miki9938]

I'm having the same issue both with my personal and work account. I tried with different browsers but the site keeps me redirecting to sing in page over and over.

[MatsAnd]

@mimisasouvanh - Can you escalate this to the right team? 🙂

[braulston]

Same here and it's quite irritating. If you close the browser and reopen to docs you are still stuck in the same loop can't even get to the site

[Yi-Ching-TW]

Same here. I am in the login-loop with my two work accounts.

[SteveCT]

Same. Tried in an InPrivate session but also got stuck in the loop

[ghost]

same. I have traced http requests in fiddler, and it seems that after authentication, docs.microsoft.com tries to register a new user and then get the profile, which returns 404.

[MartinVraspir]

Same here. Tried in Edge Chromium (latest) and Chrome (latest), even in incognito mode, I got stuck in the loop.

[zerodev0]

Thank goodness I found this thread. I was tearing my hair out trying to log in. I've run into the loop on two separate browsers. Wondering what it is and when it will be fixed.

[garyciampa]

Ditto...working with a client, ~50 users experiencing the issue... great find...tick tock..waiting on an update to the issue.

[0x6f677548]

we need to raise msft's attention to this, somehow. I tweeted @docsmsft but with no answer. any clue?

[garyciampa]

I have opened an incident with sitehelp.microsoft.com: 187284140 ...

15:30 EDT Update: based on the internal thread, this has been raised to a SEV 1

[garyciampa]

UPDATE: Received feedback the issue has been mitigated, please validate and share...

[user72356]

UPDATE: Received feedback the issue has been mitigated, please validate and share...

It's working for me. Thanks for checking in with the business support. A shame MS doesn't check their Git. Only took 24h+ to fix and that was with your intervention! Not impressed with MS on that one.

[garyciampa]

UPDATE: Received feedback the issue has been mitigated, please validate and share...

It's working for me. Thanks for checking in with the business support. A shame MS doesn't check their Git. Only took 24h+ to fix and that was with your intervention! Not impressed with MS on that one.

I happen to work for MS, and had some capability to nudge the issue along on behalf of my user community. We kicked off a Cloud Skills Challenge program today and the issue was blocking for the new user community. :-)