Feedback: MS Learn Sandbox - Unauthorized Sandbox use detected. Your sandbox has been terminated.

[tbuckingham1]

I am running into an issue with the MS Learn Sandbox environment. I am receiving the following message when attempting to create a sessions "Unauthorized Sandbox use detected. Your sandbox has been terminated." I've only seen one article that says it may be because of "abuse" of MS learn offerings .

Not sure what the issue is as I have simply been walking through the Azure Engineer course each day. The Sandbox has been finicky as it is anyways. Any input/resolution on this issue?

Thanks,

TB

[welcome[bot]]

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[joram-s]

Hi tbuckingham1, I (and some others) are experiencing similar issues which 'evolved' into a terminated sandbox. Take a look at the issue below.
https://github.com/MicrosoftDocs/feedback/issues/1777

[StanislavUshakov]

I have the same issue could you please provide any feedback regarding this.

[tbuckingham1]

Still no resolution on this issue

On Mon, Aug 5, 2019 at 5:53 AM Stanislav Ushakov [e-mail]
wrote:

I have the same issue could you please provide any feedback regarding this.

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You are receiving this because you authored the thread.
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[sadadow]

A recent spike in sandbox abuses has led us to issue bans to a selected number of users. If you have been incorrectly affected by this, we apologize. We are rolling out an appeals process shortly by which you will be able to re-instate your account. We thank you for your patience during this process.

[Soruk]

Hi,

Since yesterday i have the same issue (on Sunday I was learning a lot and I activated couples of times the sandbox). I made a feedback using the link from the MS Learn Web Site but no confirmation received that it was created.

[nightcat27]

Hi,

Do we have a rough ETA on when this will be sorted?

[acorbos]

I have the same problem and waiting impaciently to be able to continue with the learn path.

[Zailef]

FYI there's been an update from MS on Twitter regarding this issue. Looks like we'll get access to some of the affected azure learning services as early as next week.

Here's the Tweet

[mcurko]

FYI there's been an update from MS on Twitter regarding this issue. Looks like we'll get access to some of the affected azure learning services as early as next week.

Here's the Tweet

This is a different issue. On one side they stopped some sandboxes, there you have an error of type "temporarily unavailable" or similar; on the other side they banned some users (like me) because they suspect abuse. My "abuse" was to have passed a quite large number od learning exercises recently. Maybe MS should use their own Azure AI to make the difference between abusers and regular learners?

[Soruk]

Hi, there is an update about this issue accordingly to this Tweet

[MegoCs]

@sadadow , i got this message after i tried to use the same sandbox for different learning activity.
what would happen to my profile and my learning activity!! how can we remove that temporary ban !

[Zailef]

@sadadow @mairaw
Is there any information on when the appeals process will be available and how it will work?
It would be great to get this resolved so that I and many others can continue our Azure learning.

[Hodori88]

@sadadow @mairaw
Is there any information on when the appeals process will be available and how it will work?
It would be great to get this resolved so that I and many others can continue our Azure learning.

@Zailef
Excellent question, I would like to hear the answer very much. However, don't be surprised if your question will go unaddressed.

A couple of other users and myself in another thread with similar issues, never got any reaction at all. I am sure the good people at Microsoft are working on this issue, it's just that we probably won't hear it, till the issue is solved. I can only speak for myself, but I was very fanatic and driven doing all the modules and labs, but now I am like... meh

[Zailef]

Appeals appear to be up now. Where the 'Unauthorized Sandbox use detected...' message appears there is a button labelled 'Appeal'. Once you click it, you get a message as shown below.

Hopefully they unban most of us 😄

[cabhilash]

Appeals appear to be up now. Where the 'Unauthorized Sandbox use detected...' message appears there is a button labelled 'Appeal'. Once you click it, you get a message as shown below.

Hopefully they unban most of us 😄
Its more than 3 days but no change in this
Many in my company got this error, we started a challenge to see who scores max points now most of us are stuck due to non-availability of sandbox

[mairaw]

@yunyunyunyun can you please comment on this?

[yunyunyunyun]

sorry for the trouble @cabhilash, we fixed a bug in our system today which used to cause some good users to be banned, so hopefully less good users will be banned incorrectly in the future. And we have reviewed all the appeal tickets today, but some cases are still in the process of changing the appeal status. By end of tomorrow, you should be able to check the appeal process.

[Hodori88]

@yunyunyunyun
How will the people who appealed know the result? Will we recieve an email? I have been trying to activate the sandbox almost every day since I appealed (roughly a week ago).

[mcurko]

Try today, I made it an hour ago.

[Hodori88]

@mcurko
Thanks for letting me know. Good for you. I've halted my Azure Administrator Certification prep for over a month by now, because of the sandbox problems. I am very eager to get going again.

[MegoCs]

@mcurko , i have submitted an appeal and it works for some days then today i i got a new un authorized access message asking me to send an appeal again and i didn't make any unauthorized actions !!

[yunyunyunyun]

@Hodori88, if your appeal is approved, you won't get an email, when you activate sandbox again, you will just be able to activate it. We have approved all the good users's appeal tickets. Can you activate sandbox now? Let me know your email address if you still can't activate sandbox.
and @mcurko , our system might again detect some of your activity which the system thinks not good . Let me know your email address, I can investigate your case.

[MegoCs]

@yunyunyunyun Could you please check my case my email is "[email protected]" i didn't make any unauthorized actions and i have a pay as you go subscription linked to my learning account.
i just tryied to create the service from the portal rather than azure cli in learning module as it was giving me faild to acquire shell session number of active users is more than 352, so i tried to continue the module by creating the service via the portal !!!
then today i recived that "unauthorized access " message and opened a new appeal !!!
Could you please check that !

[yunyunyunyun]

@MegoCs , sorry for your issue. I checked your account and I have told team to un-ban you again. And to prevent you getting banned again, I will work with team to adjust the banning rule.

[MegoCs]

@yunyunyunyun appreciate your support.

[yunyunyunyun]

@MegoCs, try again, you should be able to activate sandbox now.

[mcurko]

MS, please fix the time zone issue.
"You have used all 4 sandboxes for today. More sandboxes will be available tomorrow."
I swear it's my first sandbox today, it's 9AM where I am!

[yunyunyunyun]

@mcurko, the time is not a calendar day due to different time zones, it's calculated the last 24 hours.

[mairaw]

@yunyunyunyun would it be better to say in the last 24 hours then? Might be more clear to customers.

[mathieuvannoo]

@yunyunyunyun

Hi,

I'm facing the same issue and can't seem to find a workaround. I need to progress in this Microsoft Learn set of labs for the purpose of a course I am taking at work and without the ability to create sandboxes, I can't move forward in the course.

Please help!

[fremont-holt]

This happened to me the first time using my account...not sure what I did! O_o

[dannil]

I also have this issue, even though I only used the sandbox for completing exercises contained in the "Learning path for Azure Developer", any feedback would be appreciated.

[alvaro212]

Never used any sandbox before and I get the "Unauthorized Sandbox use detected..." message too. First, I tried to use my employer's subscription but there seems to be too many people using the training sandboxes in my same region. I created a subscription under my name and different email account, pay-as-you-go, and on that one I get the "Unauthorized Sandbox use detected..." message. Did click on Appeal but it will take up to three days to get approved. Something seems wrong or perhaps they a running over capacity on these sandboxes. It'd be great if someone can look at this issue, seems to be affecting a lot of people.

[vivekp-ma]

@yunyunyunyun
I also face the same issue with sandbox since yesterday. Will you be able to review my appeal and unlock sandbox?

[tlaw876]

I am also getting this, having done nothing but follow the exercises in the on-line learning path. Sandbox was working initially, but now now it always fails with the Unauthorized error. I have selected the Appeal button several times, but nothing comes of it. Can someone unlock my learning account please?
Thx

[omerocaks]

This issue will be fixed for everyone soon, Microsoft engineering team is looking into this.

[WaghDhirajAccy]

Hi Support Team,

I was going through below module for Azure Learning but facing problem while activating Sandbox
Exercise - Create a website hosted in Azure

It says :
Your appeal has been received. Appeals are reviewed on a first-come, first-served basis, and may take several days to process. If your appeal is approved, you will regain access to sandboxes and other interactive learning resources.
For more information, please check the troubleshooting guidance page.

Can someone please check it since need to complete the certification at the earliest
My Microsoft account : [email protected]

[abreuedu]

Hi  @yunyunyunyun , how are you?

I will kindly ask your help to check an UNBAN my sandbox account.
Can you please help?
My mail is [email protected]
Thanks in advance.

Regards,

[Jareson]

Hello,

I am also suffering the same situation. I was doing the module "Host a web application with Azure App service" on my personal account, and was immediately denied access to a sandbox account from the first moment I tried it. I had swapped to a work account, and was allowed to create one, but I want my progress to be on my personal account.

Any help on why I was denied the ability to create one on a personal account would be appreciated. Email is in my profile.

[jayti55]

Hello,
I am trying to finish my Azure fundamentals learning which is part of a work requirement and I have been banned from the sandbox. My account is [email protected]. I recently passed my AZ-900 cert and tried linking it to my account and it doesn't show up in my Achievements folder? Maybe only Microsoft learn badges show here? Not sure if linking this with my work account affected me being banned as well? Please let me know if you can help.
Thanks,
Jen

[C3st0]

Same issue here. Same module, i.e. "Host a web application with Azure App service"... Very annoying.

[bviyer]

Hi @yunyunyunyun, I am having the same issue today. Someone above said there is an appeals button but I dont find it. Can you please tell me what I should do to reinstate the sandbox?

[claytonrodgers]

Hello @yunyunyunyun, is it possible to check my user account? I have never been able to activate a sandbox while trying to complete the training for my certification. I always receive an unauthorized use detected error, which is odd since I have never even been able to activate a single sandbox. My MS Learn email address is [email protected] .
Thank you in advance for any help you or anyone else can provide!

[sumit1y]

Dear All,

While doing learning via doc.microsoft , I am facing issue while activating Sandbox on page : https://docs.microsoft.com/en-us/learn/modules/welcome-to-azure/4-exercise-create-website

Following error is displayed :

Unauthorized sandbox use detected. Your sandbox access has been removed.

Because of above mentioned issue , I am not able to complete the learning. I have also tried with other account in incognito mode but faced the same issue.

Please help me in fixing the issue.
My MS Learn email address is [email protected] .

Regards,
Sumit Yadav

[anigeorge7]

Facing same issue from yesterday. I am using my outlook account [email protected] and progressed only till Exercise - Create a website hosted in Azure which require a sandbox. On attempting to activate sandbox get error message below. I am only using it to learn . And not sure how MS is flagging otherwise. Please fix.

Unauthorized sandbox use detected. Your sandbox access has been removed.
The sandbox may only be used to complete training on Microsoft Learn. Use for any other reason is prohibited, and may result in permanent loss of access to the sandbox. Please review our Terms of Use.

[C3st0]

Hi there,

Facing the exact same issue, on the "Create a website hosted in Azure" training as well. Here is my message, it does not allow to appeal:

"Unauthorized sandbox use detected. Your sandbox access has been removed.
The sandbox may only be used to complete training on Microsoft Learn. Use for any other reason is prohibited, and may result in permanent loss of access to the sandbox. Please review our Terms of Use."

My email address is "cesto ( a) hotmail". Extentions is ".com" (I am carefull not to provide my email in plain text).

I have enrolled for an exam this week (AZ-900) and really need to be able and practive before. Thanks for your support.

[ddekel22]

Hi, I get the same error as well :
"Unauthorized sandbox use detected. Your sandbox access has been removed.
The sandbox may only be used to complete training on Microsoft Learn. Use for any other reason is prohibited, and may result in permanent loss of access to the sandbox. Please review our Terms of Use."

[Celmad]

Hi. I just sent a ticket report from the docs, but I'll write it here too.

Activated my account today in Microsoft Learn (although, I was using the previous Microsoft Academy with the same account).

Activated Azure Free account and then activated the Student thing.

I was going through the module "Create a Website hosted in Azure" in section 4/8 when I was prompted to activate the Sandbox for the first time. First time I tried I got the "Unauthorized sandbox use detected. Your sandbox access has been removed" without even having one previously activated. No appeal button or anything as other users have pointed out here.

My email is "tan desobediente como el viento de poniente @ hotmail .com"

Thanks.

[MTL138]

Hi There,

I got the same issue:

Unauthorized sandbox use detected. Your sandbox access has been removed.
The sandbox may only be used to complete training on Microsoft Learn. Use for any other reason is prohibited, and may result in permanent loss of access to the sandbox. Please review our Terms of Use.

Can someone please look into it, thank you.
my email: [email protected]

[SamWolfs]

Would it be possible to get an "appeal" button again? It makes you feel kinda helpless when you're being blocked from completing your training and there's no feasible way to ask for support.

[IGkougkousis]

I am getting the same error. It gives no indication what this "unauthorized use" is. An appeal process would be greatly appreciated.

[burmoh12]

Unauthorized sandbox use detected. Your sandbox access has been removed.
The sandbox may only be used to complete training on Microsoft Learn. Use for any other reason is prohibited, and may result in permanent loss of access to the sandbox. Please review our Terms of Use.

please help

[aarango9]

Good Evening
I have the same issue: Unauthorized sandbox use detected. Your sandbox access has been removed.
The sandbox may only be used to complete training on Microsoft Learn. Use for any other reason is prohibited, and may result in permanent loss of access to the sandbox. Please review our Terms of Use.
Is there anything I should do to fix this?
my email: [email protected]

thanks

[odette143]

I am experiencing the same. "Unauthorised sandbox use detected. Your sandbox access has been removed."
I am going through the azure fundamentals and tried several times by reloading the page, but activating sandbox will have the same result.
https://docs.microsoft.com/en-nz/learn/modules/welcome-to-azure/4-exercise-create-website.

I am only using it for training purposes. Please don't ban my email: [email protected].
Thanks.

[dalmat36]

Who do I need to send my email to?

[zachary-mamaril]

Hello, I too have experienced this issue for about two weeks. My email is [email protected]
I have submitted 5 feedbacks thus far and haven't gotten an email back or a resolution to this issue. "Unauthorized use of sandbox " is odd since this is my first time trying it out for the azure fundamentals course.
Just need some help. Thank you to whomever can fix this :)

[josemoscatelli]

Hello there.

I'm facing the same problem. I tried at first using a free Azure account - that's the account I'm using to track the course progress, and then I also tried a recently created Outlook.com account. Same message for both: "Unauthorized sandbox use detected. Your sandbox access has been removed.
The sandbox may only be used to complete training on Microsoft Learn. Use for any other reason is prohibited, and may result in permanent loss of access to the sandbox. Please review our Terms of Use."

Does anybody have any new information about this issue? Thanks!

[gocraigb99]

I'm facing the same problem. [email protected]. I would really much like to learn all about Azure but you are making it very difficult.

[CorgiDev]

I am facing this same issue on my personal Microsoft Learn account. This is highly frustrating, especially when there is no clear way to seek support since the Appeal button was removed.

Also, I am currently on the "Exercise - Create a website hosted in Azure" module.

[MacFlensi]

Hi,
I'm facing the same issue, will there be a solution in the future.
For me it looks like this is going on a long time without a solution.

[junysanteliz]

Hi, I get the same error as well :
"Unauthorized sandbox use detected. Your sandbox access has been removed.
The sandbox may only be used to complete training on Microsoft Learn. Use for any other reason is prohibited, and may result in permanent loss of access to the sandbox. Please review our Terms of Use."

[venkatkoka15]

Hello Team,

I started one of the tutorials on Microsoft Learn (https://docs.microsoft.com/en-us/learn/modules/welcome-to-azure/4-exercise-create-website) and when I start activating the sandbox I receive the below issue.

"Unauthorized sandbox use detected. Your sandbox access has been removed.

The sandbox may only be used to complete training on Microsoft Learn. Use for any other reason is prohibited, and may result in permanent loss of access to the sandbox. Please review our Terms of Use."

This happens only when I use my personal Microsoft account on Microsoft Learn. If I use my work account, it works. Request you to please fix my personal account? I use it for my Microsoft Certifications exams so I would like to being able to follow the Learning Paths using the same account.

Thanks

[dhawaldhingra]

Facing the same issue. Any solution at all?

[anabelsi]

Same issue here as well...
My email is albraa.[email protected]

[burmoh12]

I am not sure is if any one is looking at this or if this a known issue but Pleaseeeeeeeeeee
any type of info regrading this issue would help
thank you

[bradski77]

same issue here, email is w***[email protected].
Where has the helpful @yunyunyunyun gone???
Can we get the appeal button back please?

[MattStiles]

Having the same issues, email is [email protected]

[CorgiDev]

In case any of the devs are watching this thread, I found an interesting behavior.

I am trying to complete the "Exercise - Create a website hosted in Azure" module under the "Core Cloud Services - Introduction to Azure" section. It is the only module I am missing in the "Azure Fundamentals" course.

While on my personal account, clicking the Activate link results in the Unauthorized message mentioned above. However, if I click on the Azure Portal link down in the exercise instructions, I am taken to Azure. In Azure, in the upper, right-hand corner it shows me as under the Microsoft Learn Sandbox. However, attempting to actually create a wordpress site, which is the objective of that module, results in a message stating that there are no subscriptions available under that directory.

In an incognito window, I logged into my work account. My work account is linked to my Personal account in order for me to see my progress on both. While under my work account, I could click the Activate link and it would say it had activated. It would tell me how many more sandboxes I can create and for how long that one will last. However, when I enter Azure via the link in the module, I get the same message about no subscription that I get when logged into my personal account.

So I am stuck. I cannot complete the module at all.

[Gamecock]

I am also stuck [email protected]

[fgm1477]

Could you please resolve this issue. It seems a lot of customers have been affected by it.

[mairaw]

I have engaged the engineering team internally. Let's see what they say. You should refrain from posting your personal information like e-mail address on this thread.

[azz-ureORaz-zor]

In case any of the devs are watching this thread, I found an interesting behavior.

I am trying to complete the "Exercise - Create a website hosted in Azure" module under the "Core Cloud Services - Introduction to Azure" section. It is the only module I am missing in the "Azure Fundamentals" course.

While on my personal account, clicking the Activate link results in the Unauthorized message mentioned above. However, if I click on the Azure Portal link down in the exercise instructions, I am taken to Azure. In Azure, in the upper, right-hand corner it shows me as under the Microsoft Learn Sandbox. However, attempting to actually create a wordpress site, which is the objective of that module, results in a message stating that there are no subscriptions available under that directory.

In an incognito window, I logged into my work account. My work account is linked to my Personal account in order for me to see my progress on both. While under my work account, I could click the Activate link and it would say it had activated. It would tell me how many more sandboxes I can create and for how long that one will last. However, when I enter Azure via the link in the module, I get the same message about no subscription that I get when logged into my personal account.

So I am stuck. I cannot complete the module at all.

I have the exact same issue down to the module you're trying to complete and all. I subscribed to the $200 credit Azure portal for 30 days. I have my personal Outlook account signed into my laptop. My work account is also on the 365 platform. Haven't tried removing my work account from my work laptop, and I'm not sure if my Azure trial is some how causing conflict with Sandbox access. I am also signed into my personal Outlook account on multiple computers. Tried using a browser that I rarely use, still got the same message

[santhoshj855]

i created new account today and i'm facing same issue. Please fix this account as well.
[email protected]

[hotamkushwah]

While doing learning via doc.microsoft , I am facing issue while activating Sandbox on page : https://docs.microsoft.com/en-us/learn/modules/welcome-to-azure/4-exercise-create-website

Following error is displayed :

Unauthorized sandbox use detected. Your sandbox access has been removed.

Because of above mentioned issue , I am not able to complete the learning.

[agyordanov]

Hello everyone,

I also want to practice my knowledge and I tried to do the following tutorial:
https://docs.microsoft.com/en-us/learn/modules/welcome-to-azure/4-exercise-create-website

Unfortunately, I couldn't, because I have this error:
"Unauthorized sandbox use detected. Your sandbox access has been removed.
The sandbox may only be used to complete training on Microsoft Learn. Use for any other reason is prohibited, and may result in permanent loss of access to the sandbox. Please review our Terms of Use."

So I can't do it. I would be very thankful if someone fixes the issue:
My account is registered with an email: [email protected]

[agyordanov]

Hello everyone,

I also want to practice my knowledge and I tried to do the following tutorial:
https://docs.microsoft.com/en-us/learn/modules/welcome-to-azure/4-exercise-create-website

Unfortunately, I couldn't, because I have this error:
"Unauthorized sandbox use detected. Your sandbox access has been removed.
The sandbox may only be used to complete training on Microsoft Learn. Use for any other reason is prohibited, and may result in permanent loss of access to the sandbox. Please review our Terms of Use."

So I can't do it. I would be very thankful if someone fixes the issue:
My account is registered with an email: [email protected]

@yunyunyunyun, hey, I know that you are probably very busy, but I have seen you have mentioned in the discussion above, so I hope you can help me solving that problem with my account. I will be very, very thankful if I can do the exercises. Thanks in advance!

[hemchandra1985]

Hi,
I am facing the same issue "Unauthorized Sandbox usage detected". Can someone please help resolve.

[IGkougkousis]

Hello,

Just letting everyone know that I tried creating a new sandbox today and got the following message:

Sandbox activated! Time remaining: 3 hr 59min
You have used 1 of 10 sandboxes for today. More sandboxes will be available tomorrow.

The new directory showed up in the Azure portal as MICROSOFT LEARN SANDBOX and I seem to able to perform the actions necessary for the tutorial. For the moment, it seems like the issue is resolved.

[agyordanov]

Hello,

Just letting everyone know that I tried creating a new sandbox today and got the following message:

Sandbox activated! Time remaining: 3 hr 59min
You have used 1 of 10 sandboxes for today. More sandboxes will be available tomorrow.

The new directory showed up in the Azure portal as MICROSOFT LEARN SANDBOX and I seem to able to perform the actions necessary for the tutorial. For the moment, it seems like the issue is resolved.

Hey,

Thank you for sharing the information with us under my post, but unfortunately I still have the same error. Therefore, it is not fixed for me. Hopefully, it will be soon.

[lechaser]

Same for me!
I just saw there was an update on the UI of the of the portal, so I thought MS has released something new.
I tried and first it asked me for allowing permissions for my account in Azure and then it finally worked!

[agyordanov]

Same for me!
I just saw there was an update on the UI of the of the portal, so I thought MS has released something new.
I tried and first it asked me for allowing permissions for my account in Azure and then it finally worked!

Hi,

That's some positive thing. Can you recommend me what I need to do in order to have that update as well. Thank you in advance!

[lechaser]

Actually I did nothing. But this morning when I was following another training, I saw the UI was slightly different. As example:

Normally, the EXP Points used to be on top right, and now they are at the bottom and it is mucho more visible.

Therefore I thought, "perhaps Microsoft has performed some releases during the weekend and fixed the issue".

So I went back to the training lesson I was stuck and gave it a try. This time I got a message saying I needed to grant permissions from my learn account to the azure account... and it worked

[agyordanov]

Actually I did nothing. But this morning when I was following another training, I saw the UI was slightly different. As example:

Normally, the EXP Points used to be on top right, and now they are at the bottom and it is mucho more visible.

Therefore I thought, "perhaps Microsoft has performed some releases during the weekend and fixed the issue".

So I went back to the training lesson I was stuck and gave it a try. This time I got a message saying I needed to grant permissions from my learn account to the azure account... and it worked

Oh, alright, thank you very much for explaining it to me. Good for you. I don't know what to say, hopefully it will work for me as well. Happy learning man!

[jhauray]

Hi,

Same issue on this exercice : https://docs.microsoft.com/fr-fr/learn/modules/create-cosmos-db-for-scale/2-create-an-account

Message (in french) :

Utilisation non autorisée du bac à sable détectée. Votre accès au bac à sable a été supprimé.
Le bac à sable ne peut être utilisé que pour effectuer une formation sur Microsoft Learn. Toute utilisation pour une autre raison est interdite et peut entraîner la perte permanente de l’accès au bac à sable. Veuillez lire nos Conditions d’utilisation.

[MerelyPerfect]

Hi,

Unable to access sandbox - Unauthorized use. Been logged in once long back. Now it is not working.. Any solution?

[agyordanov]

Hi,

Unable to access sandbox - Unauthorized use. Been logged in once long back. Now it is not working.. Any solution?

Hi,

Same here as well. Don't worry, I will post if the issue is fixed. Let's hope it will be soon.

[manglide]

Am also stuck here. Can't proceed.

https://docs.microsoft.com/en-us/learn/modules/create-serverless-logic-with-azure-functions/3-create-an-azure-functions-app-in-the-azure-portal?pivots=javascript&source=learn

[CorgiDev]

I finally managed to access it, but I had to go one heck of a round about way to do it. I had been trying with Google Chrome, IE, and the new Edge. I opened a private window in Firefox, and it finally let me create a sandbox and actually complete module stuff in it while logged into my personal account. I haven't tried with my work account again to see if that would fully work, and honestly I don't have enough faith in it to bother trying since I can finally do the module work.

[agyordanov]

I finally managed to access it, but I had to go one heck of a round about way to do it. I had been trying with Google Chrome, IE, and the new Edge. I opened a private window in Firefox, and it finally let me create a sandbox and actually complete module stuff in it while logged into my personal account. I haven't tried with my work account again to see if that would fully work, and honestly I don't have enough faith in it to bother trying since I can finally do the module work.

Hi! Thank you for the input. So, do you want to say that's because of the browser? It works in Firefox only for you? Maybe I can try it with other browser.

[CorgiDev]

I tried it with IE, Chrome, and the new Edge browser. When I tried with Chrome I tried Incognito mode to make sure it wasn't counting me as logged into my work account in Microsoft Learn and my personal in Azure or vice versa. In FireFox it technically behaved just like in my previous attempts, but in the Private window of FireFox it worked.

[yunyunyunyun]

Hey everyone, sorry for your troubles. We are aware of this issue, our team is investigating it. We will adjust some rules to help you unblocked. If you have the same issue "unauthorized sandbox detected", please leave your email address the one you use to login Learn here in this thread then we can help unblock you asap.

[said-akram]

Hey everyone, sorry for your troubles. We are aware of this issue, our team is investigating it. We will adjust some rules to help you unblocked. If you have the same issue "unauthorized sandbox detected", please leave your email address the one you use to login Learn here in this thread then we can help unblock you asap.

Hi Yun,
Thank you for your help.
I have the same issue.
My email: said_akram[AT]hotmail dot com
Thanks,

[manglide]

Hey everyone, sorry for your troubles. We are aware of this issue, our team is investigating it. We will adjust some rules to help you unblocked. If you have the same issue "unauthorized sandbox detected", please leave your email address the one you use to login Learn here in this thread then we can help unblock you asap.

adeyemi.[email protected]

Thanks Yun.

[MTL138]

my eamil: [email protected]

[AndrePlatov]

andre.[email protected]
please and thank you

[CorgiDev]

[email protected] / [email protected]

They are linked. I've noticed that most of the time I just straight up get the "unauthorized use" error when I try to activate sandbox on [email protected].
On [email protected] I am able to activate sandbox, but then it gives me a no subscription error when I try to create the WordPress app service in the course I listed above even though it shows me as being within the Microsoft Learn Sandbox directory in Azure.

[hemchandra1985]

Please unlock for my I’d too hem.[email protected]

Thanks,

Hem Chandra kandpal

---

From: Yun Lu [e-mail]
Sent: Monday, January 27, 2020 7:02:31 PM
To: MicrosoftDocs/feedback [e-mail]
Cc: hemchandra1985 [e-mail]; Comment [e-mail]
Subject: Re: [MicrosoftDocs/feedback] MS Learn Sandbox - Unauthorized Sandbox use detected. Your sandbox has been terminated. (#1797)

Hey everyone, we are aware of this issue, our team is investigating it. We will adjust some rules to help you unblocked. If you have the same issue "unauthorized sandbox detected", please leave your email address the one you use to login Learn here in this thread then we can help unblock you asap.

—
You are receiving this because you commented.
Reply to this email directly, view it on GitHubhttps://github.com/MicrosoftDocs/feedback/issues/1797?email_source=notifications&email_token=AOMH54NDHIQBI65APGVNBOLQ75YZPA5CNFSM4IJACSZ2YY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOEKBRD2Q#issuecomment-579015146, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AOMH54MOPOADNKMHI4KFNGDQ75YZPANCNFSM4IJACSZQ.

[agyordanov]

Hey everyone, sorry for your troubles. We are aware of this issue, our team is investigating it. We will adjust some rules to help you unblocked. If you have the same issue "unauthorized sandbox detected", please leave your email address the one you use to login Learn here in this thread then we can help unblock you asap.

Hi @yunyunyunyun,

Please unban my account registered with email [email protected]. I have received a message from Azure portal support that I am unbanend, but I have just tried to activate the Sandbox and I couldn't. I believe you can help me with that. Thanks in advance!

[WaghDhirajAccy]

Hi,

Thank you, please unblock for my I'd : [email protected]

On Tue, Jan 28, 2020, 1:54 AM Adeyemi Salau [e-mail]
wrote:

Hey everyone, sorry for your troubles. We are aware of this issue, our
team is investigating it. We will adjust some rules to help you unblocked.
If you have the same issue "unauthorized sandbox detected", please leave
your email address the one you use to login Learn here in this thread then
we can help unblock you asap.

adeyemi.[email protected]

Thanks.

—
You are receiving this because you commented.
Reply to this email directly, view it on GitHub
https://github.com/MicrosoftDocs/feedback/issues/1797?email_source=notifications&email_token=AEHHRF3MOII76JX2FF4QGV3Q7564DA5CNFSM4IJACSZ2YY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOEKBUMWQ#issuecomment-579028570,
or unsubscribe
https://github.com/notifications/unsubscribe-auth/AEHHRF4YBUTS7ZW5TMAAOOTQ7564DANCNFSM4IJACSZQ
.

[tuomas-l82]

Hi,

Can you please also unlock my id: tuomas_l82[at]hotmail.com

[MerelyPerfect]

Will there be any updates on this soon? Still not able to access!

[kamilczar96]

Hello,
Same issue,
kamil.w.czarnota[at]outlook.com

[glazure12]

Hi,
I have the issue too.
I'm unable to continue the Azure tutorial : https://docs.microsoft.com/en-us/learn/modules/welcome-to-azure/4-exercise-create-website

gael.lepetit12 {at} Outlook {dot} fr

[adriandreaa]

Hey everyone, sorry for your troubles. We are aware of this issue, our team is investigating it. We will adjust some rules to help you unblocked. If you have the same issue "unauthorized sandbox detected", please leave your email address the one you use to login Learn here in this thread then we can help unblock you asap.

Hi,
I have the issue too, my email is [email protected]
Thank you

[dperry2k]

Hi, having the same issue as everyone else. Unauthorized sandbox use detected?
My email is dgperry2000(@hotmail.com
Thanks

[yortch]

I am having the same error: "Unauthorized sandbox use": jorgerbf {at} hotmail.com
from this link: https://docs.microsoft.com/en-us/learn/modules/welcome-to-azure/4-exercise-create-website?source=learn

[MerelyPerfect]

@yunyunyunyun Leaving our email address cant be a solution for this situation and it is not at all a good idea. Could you provide us with some status on the issue and how long it may take to fix it.

[yunyunyunyun]

@MerelyPerfect , yes, it's just a temporary solution to help unblock users.before the issue is fixed. The team is actively working on it. We should come up with a solution in the next couple days.

[agyordanov]

@MerelyPerfect , yes, it's just a temporary solution to help unblock users.before the issue is fixed. The team is actively working on it. We should come up with a solution in the next couple days.

Hi @yunyunyunyun ,

Did you unblock my account, registered with email: [email protected], because I still have that error unfortunately....

[MerelyPerfect]

@MerelyPerfect , yes, it's just a temporary solution to help unblock users.before the issue is fixed. The team is actively working on it. We should come up with a solution in the next couple days.

Hi @yunyunyunyun ,

Did you unblock my account, registered with email: [email protected], because I still have that error unfortunately....

yes thats the problem for me too. I left my mail morning. It never worked until now.

[yunyunyunyun]

hi everyone, I have handed over all the user accounts I got so far to my team to help unblock you. I will post update here.

[agyordanov]

hi everyone, I have handed over all the user accounts posted here to my team to help unblock you. I will post update here.

Thank you very much! Hopefully we will have access to the Sandbox soon.

[hotamkushwah]

hi everyone, I have handed over all the user accounts posted here to my team to help unblock you. I will post update here.
@yunyunyunyun
Hi My Email Id is : [email protected]

[dannil]

Hey everyone, sorry for your troubles. We are aware of this issue, our team is investigating it. We will adjust some rules to help you unblocked. If you have the same issue "unauthorized sandbox detected", please leave your email address the one you use to login Learn here in this thread then we can help unblock you asap.

daniel.[email protected]

[manglide]

hi everyone, I have handed over all the user accounts I got so far to my team to help unblock you. I will post update here.

Thanks @yunyunyunyun

[Ogglethorpe]

Good day, I am getting the same issue when trying to access the sandbox for the Exercise - Create a website hosted in Azure module. Can I please add my email as well to be unblocked.

[email protected]

[yortch]

I am having the same error: "Unauthorized sandbox use"
from this link: https://docs.microsoft.com/en-us/learn/modules/welcome-to-azure/4-exercise-create-website?source=learn

Mine is still blocked as of 1/28 4:20 EST

[LubnaArab]

hi everyone, I have handed over all the user accounts I got so far to my team to help unblock you. I will post update here.

Hi @yunyunyunyun I have run into same issue.
I tried creating the free azure account using my company email ID and ran into error "Looks like you are trying to access a resource that belongs to an organization that's not approved by your IT department". - I was told to use Outlook email id to resolve the issue

Created account using outlook email id and tried activating sandbox and ran into the issue "Unauthorized sandbox use" - haven't been able to create a sandbox successfully even once.

[jasonchamiak]

I just ran into the same issue trying to create my first sandbox.

"Unauthorized sandbox use detected. Your sandbox access has been removed"

My account is [email protected]. Can you resolve this issue for me?

[raymstraining]

@yunyunyunyun , can you unblock me as well, please?

my email for MS learn is [email protected]

[vkaushik1]

@yunyunyunyun Please unlock my account too.
vasuki.[email protected].
I have been trying to learn about cosmos DB

[snilli]

@yunyunyunyun Please unlock my account too.
[email protected]
I just need to learn this course
https://docs.microsoft.com/th-th/learn/modules/build-web-api-net-core/

[jhauray]

hi everyone, I have handed over all the user accounts I got so far to my team to help unblock you. I will post update here.

@yunyunyunyun, great!

Could you unlock my account : [email protected]

Thank you!

[glazure12]

hi everyone, I have handed over all the user accounts I got so far to my team to help unblock you. I will post update here.

Hi, my account is still locked :-(
gael.lepetit12 {at} outlook.fr
Could you unlock it, please ?

[manyamanil]

@yunyunyunyun
I see you have been helping resolve access for users.

Can you please help unblock my user too? Thanks in advance
User: anil.[email protected]

[JuM1697]

Hi @yunyunyunyun
I'd really appreciate if you could resolve the access error for me as well.
My user: [email protected]
Thanks in advance!

[Cyndr118]

Please resolve my access as well
User: nicholas.[email protected]

[yortch]

I am having the same error: "Unauthorized sandbox use"
from this link: https://docs.microsoft.com/en-us/learn/modules/welcome-to-azure/4-exercise-create-website?source=learn

Mine is still blocked as of 1/28 4:20 EST

Hi @yunyunyunyun my account is still blocked as of 1/29 8:55am EST, please unblock:

Thank you!

It is now fixed for me as of 1/30 - thank you!

[dperry2k]

still locked out... [email protected] thanks

[josemoscatelli]

hi everyone, I have handed over all the user accounts I got so far to my team to help unblock you. I will post update here.

Hi, @yunyunyunyun
Now I'm able to create sandboxes. However, when I tried to use it in the exercise (Exercise - Create a website hosted in Azure), the "Concierge Subscription" was not available in the subscription combo, just my own subscription. Is there anything else that need be done? Thanks in advance.

[agyordanov]

hi everyone, I have handed over all the user accounts I got so far to my team to help unblock you. I will post update here.

Hi, @yunyunyunyun
Now I'm able to create sandboxes. However, when I tried to use it in the exercise (Exercise - Create a website hosted in Azure), the "Concierge Subscription" was not available in the subscription combo, just my own subscription. Is there anything else that need be done? Thanks in advance.

I still can't activate my Sandbox with my profile, registered with [email protected]

[Aldebarian]

Unfortunately, issue keeps alive... my MS Learn account has started to block sandbox deployments for different courses and routes; which is really discouraging since I am trying to prepare for Azure Cloud Architect. Please, MS, could you note my email and solve this problem? Any help and news are more than welcome... :)

Thank you!

[n0bs]

Also having this issue recently on my account: monarrez.[email protected]

[Celmad]

The issue is still there. My email for Microsoft Learn is [email protected]

Thanks.

[yunyunyunyun]

Hi everyone, some users should now have the access to sandbox now, and we are still working on solving the problem for more other users. Thanks for your patience!

[agyordanov]

Hi everyone, some users should now have the access to sandbox now, and we are still working on solving the problem for more other users. Thanks for your patience!

Hi @yunyunyunyun

I have made an appeal earlier today:

So hopefully someone can review it soon.
My account again is registered with email: [email protected]

[adrianct82]

Hi, I am getting the same issue when trying to access the sandbox for the Exercise - Create a website hosted in Azure module. Can I please add my email as well to be unblocked.
[email protected]

[manglide]

Hi everyone, some users should now have the access to sandbox now, and we are still working on solving the problem for more other users. Thanks for your patience!

Hi @yunyunyunyun thanks for all your efforts. I tried activating, thou the behavior has changed, there wasn't UN-authorized use message anymore, it led me to appeal, which i did, message above. I hope the appeal would rectify this. e-mail remains adeyemi.[email protected]

Thanks.

[agyordanov]

Hi everyone, some users should now have the access to sandbox now, and we are still working on solving the problem for more other users. Thanks for your patience!

Hi @yunyunyunyun thanks for all your efforts. I tried activating, thou the behavior has changed, there wasn't UN-authorized use message anymore, it led me to appeal, which i did, message above. I hope the appeal would rectify this. e-mail remains adeyemi.[email protected]

Thanks.

I am at the same boat. I did the same. I hope the problem will be solved really soon.

[anabelsi]

It is working for me now, thanks all!

[anogues]

Same for me here, i dont know why i have been blocked. I never used for other things than learning, as I already have a pay as you go subscription for my own stuff... [email protected]

[adrianct82]

Hi, I am getting the same issue when trying to access the sandbox for the Exercise - Create a website hosted in Azure module. Can I please add my email as well to be unblocked.
[email protected]

[manyamanil]

manyam

@yunyunyunyun Thanks. I see it still does not allow me access.
It gives me an appeal button and i clicked on it. Can you please resend my user ([email protected]) to unblock.

[manglide]

It's working now @yunyunyunyun , thanks so much.

[nish112]

Hi,
I am facing the same problem, I have raised the appeal as well. Please unlock the below email id

[email protected]

Thanks in advance,
Nishant

[Celmad]

The problem persists for me in https://docs.microsoft.com/es-es/learn/modules/welcome-to-azure/4-exercise-create-website . Tried with new Edge and Firefox, in both normal and private mode. I haven't been able to activate the sandbox yet, not even once.

Leaving my email here again: [email protected]

[adrianct82]

Hi, I am getting the same issue when trying to access the sandbox for the Exercise - Create a website hosted in Azure module. I have raised the appeal as well. Can I please add my email as well to be unblocked.
[email protected]

[Tobiasvanderheyden]

Hi, I am getting the same issue when trying to access the sandbox for the Exercise - Create a website hosted in Azure module. I have raised the appeal as well. Can I please add my email as well to be unblocked.

[email protected]

[dperry2k]

I'm still locked out, however now it states that my appeal has been received. So that's different... [email protected]

[hiren1994]

Hi, I am getting the same issue when trying to access the sandbox for the Exercise - Create a website hosted in Azure module. I have raised the appeal as well. Can I please add my email as well to be unblocked.

I have created multiple account but all Account in same issue

please resolve ASAP because my study is pending and i still receive this message in last 2 day

hiren.[email protected]
[email protected]
demo.test.[email protected]

[adrianct82]

i finally have access, thank you so much guys!!

[Tobiasvanderheyden]

I urgently need the sandbox for my further studies. please unlock as soon as possible [email protected]

[TsarSPb]

Having the same issue - getting "Unauthorized sandbox use detected. Your sandbox access has been removed." when trying to access the sandbox for the Exercise - Create a website hosted in Azure module. Please help.

[yunyunyunyun]

Sorry for the issues! The team had been actively working on it, and majority of the users should have the access now. If you can see the "appeal" button now, you can submit an appeal to get your account unblocked. If you are still blocked without seeing the "appeal" button, you can reach out to me for future help.

[fuzzylion4]

Sorry for the issues! The team had been actively working on it, and majority of the users should have the access now. If you can see the "appeal" button now, you can submit an appeal to get your account unblocked. If you are still blocked without seeing the "appeal" button, you can reach out to me for future help.

Hi, I do not see an appeal button. How do I get my issue resolved? I tried using an InPrivate window but I get Unauthorized sandbox use detected error. The last time this worked for me was sometime late last year.

[Jeff-B-Brownlee]

I'm having this issue and don't see the appeal button. Please let me know how to resolve. Thanks!

[Dymryn-251]

Hello @yunyunyunyun ,

I am getting the error mentioned below, I do not have an appeal button.

"Unauthorized sandbox use detected. Your sandbox access has been removed.
The sandbox may only be used to complete training on Microsoft Learn. Use for any other reason is prohibited, and may result in permanent loss of access to the sandbox. Please review our Terms of Use."

Account in question is [email protected].

Please assist, Thanks!

[AlecLanghammer]

Received the error message with no option to appeal instantly on my first attempt using a sandbox. Occurred on the classify an azure sql database exercise.

Microsoft docs account is [email protected]

[pdruzhinin]

I keep having this problem, third exercise it happens on today. On the previous two, I waited about 30 minutes and it started working again.
Docs account: [email protected]

[AliMoonICT]

Hi yunyunyunyun,

The same problem, would you please help me too?

Docs account: [email protected]

Having the same issue - getting "Unauthorized sandbox use detected. Your sandbox access has been removed." when trying to access the sandbox for the Exercise - Create a website hosted in Azure module. Please help.

[anthonychin]

Hello.

It is not working for me. Same issue as above
Here is my email.
anthony.w.[email protected]

Cheer

[hitechparadigm]

Hello, I am having an issue with sandbox. Cannot complete the module
Email: dima.[email protected]
Please help. Thank you.

[hitechparadigm]

Sorry for the issues! The team had been actively working on it, and majority of the users should have the access now. If you can see the "appeal" button now, you can submit an appeal to get your account unblocked. If you are still blocked without seeing the "appeal" button, you can reach out to me for future help.

no appeal button. I have done everything using the free subscription, but I cannot complete the module.

[nicomorandi]

Hello, I am also getting "Unauthorized sandbox use detected. Your sandbox access has been removed." No appeal button either. Can you please solve this issue?

My account is [email protected]

Cheers

[amstrube]

Hi, experiencing the same issue without an appeal button. Please unlock me: [email protected]

[meramkumar]

Hi team i am experiencing the same issue please unlock me : [email protected]

[it6y6en]

Hi team, i'm also getting the same error. Could you please solve that.
az account: alexey.[email protected]

[andrewkandzuba]

Same here in spite the account I use andriy.kandzyuba.[email protected] has been created fresh new exactly on the purpose. I am getting this without even Appeal button available:

Unauthorized sandbox use detected. Your sandbox access has been removed.
The sandbox may only be used to complete training on Microsoft Learn. Use for any other reason is prohibited, and may result in permanent loss of access to the sandbox. Please review our Terms of Use.

Something is terribly wrong with Sandbox's subscription activation.... Please advise if there is any other options like linking an existing Azure subscription into the tutorial here: https://docs.microsoft.com/en-us/learn/modules/welcome-to-azure/4-exercise-create-website

[Dymryn-251]

So I got this working to some degree, use the oldest email you have with them.

If you setup a new email and attempt to access the sandbox, it's going to fail. It seems as though the protection they have in place to stop people from abusing the free sandbox filters out newly created account on purpose.

[tracyrickman]

I am having the same issue. I have never used a sandbox before, but I do have an active Azure subscription in good standing. Please reactivate. [email protected]

[DARKinVADER]

Same issue here from yesterday. Please reactivate: gabor.[email protected].
Thx

[weiloong89]

Same issue happend to me without appeal button, please help to reactivate : [email protected]

[JSheils]

Same issue. Please unblock me. [email protected]

[svobol13]

Same issue. Is there any thread/tweet to watch?

[fighting-power]

i also have the same issue. hope its fixed soon

[gviscoli]

Hi all,
I am getting the error mentioned below, I do not have an appeal button.

Let me know how I can resole it…

[deepakorantak]

I have the same issue. How should appeal it ?
[email protected] account

[sandigul]

Hello,

The same issue happens to me without an appeal button, please help to reactivate.
It occurs during :
Exercise - Create a web app in the Azure portal

Earlier it was working fine for me.

[mgm9200]

@yunyunyunyun i'm getting no appeal button, would appreciate your help! [email protected]

[SMJalalian]

@yunyunyunyun
Hi
I am also having same issue in .net courses
If it is possible, activate my account, Thanks
SM.[email protected]

[wpassarella]

Hi @yunyunyunyun I have the same issue.
My account is [email protected]
Thanks.

[nurhun]

same issue here, ahmad.[email protected]

Unauthorized sandbox use detected. Your sandbox access has been removed. The sandbox may only be used to complete training on Microsoft Learn. Use for any other reason is prohibited, and may result in permanent loss of access to the sandbox. Please review our Terms of Use.

[EduRam]

I've the same problema !!!

[andkramar]

having the same issue
please unlock [email protected]
thanks

[PyNewbee]

I'm having the same issue while doing exercise. email: [email protected]
Please help to check, thanks.

Exercise - Use the Azure Portal
10 minutes
Unauthorized sandbox use detected. Your sandbox access has been removed.
The sandbox may only be used to complete training on Microsoft Learn. Use for any other reason is prohibited, and may result in permanent loss of access to the sandbox. Please review our Terms of Use.

[jackylim90]

Hello All,
I also having an issue with sandbox. Cannot complete the module
Email: [email protected]
Please help.

Unauthorized sandbox use detected. Your sandbox access has been removed.
The sandbox may only be used to complete training on Microsoft Learn. Use for any other reason is prohibited, and may result in permanent loss of access to the sandbox. Please review our Terms of Use.

Thank you

[kubasul]

Hello All.

I have a problem
email jakub.[email protected]
Please help.

"
Unauthorized sandbox use detected. Your sandbox access has been removed.

The sandbox may only be used to complete training on Microsoft Learn. Use for any other reason is prohibited, and may result in permanent loss of access to the sandbox. Please review our Terms of Use.
"

[nageshksn]

Hi @yunyunyunyun,

I'm facing same issue while preparing for DP-200 exam. Due to this issue i'm not able to proceed on lab exercises.I have to finish this complete course ASAP. Can you please active my account ([email protected]).

Thank You.

[DrBaboo]

Hello
I am trying to complete Azure Fundamentals module on Microsoft learning but getting following error
Unauthorized sandbox use detected. Your sandbox access has been removed.
Anyone knows how to fix it?

[Anteantiflyt]

I get the same issue ([email protected]). Seems to be a systematic error. Please fix.

[Danny168]

I'm having the same issue too. It's been going on for a while now. I'm accessing from https://docs.microsoft.com/en-us/learn/modules/create-serverless-logic-with-azure-functions/3-create-an-azure-functions-app-in-the-azure-portal?pivots=javascript.

Please fix this ASAP as I need to decide my implementations.

[davidjsteele]

Same issue here, please remove ban asap as trying to study for exams.
[email protected]

[kerching]

Same. Very frustrating. I can't see how I have contravened the terms of use and there is no access to appeal. My account: [email protected]

[victorsalgadoz]

Hello All.

I have a problem
email: [email protected]
Please help.

Exercise - Create a build agent that runs on Azure
20 minutes
Unauthorized sandbox use detected. Your sandbox access has been removed.
The sandbox may only be used to complete training on Microsoft Learn. Use for any other reason is prohibited, and may result in permanent loss of access to the sandbox. Please review our Terms of Use.

[trisgjohnson]

I'm also having this problem on the Microsoft website.
[email protected]
Exercise - Create a website hosted in Azure

[panayiotisp]

I am also facing the exact same thing in almost all sandboxes on the learn website for the last 4 days which makes it impossible to use the labs

[email protected]

[pchettri3]

I am facing same issue. how do I appeal or submit a request to unlock
https://docs.microsoft.com/en-us/learn/modules/manage-virtual-machines-with-azure-cli/2-create-a-vm

[sebainones]

Same issue here with a different learning module.
Do we have any estimated time of when will we be able to use the MS Learn Sandbox environment?
I'm trying to follow some learning paths in order to prepare for an Azure Certification.
I don't have NO "appeal button" either.
@yunyunyunyun Do we need to provide you our emails to get "unlocked" or is there any better way to get this fixed?

[marispeter]

Please reset also reset my sandbox: [email protected] "Exercise - Create a website hosted in Azure"

[JustenCs]

Same here, [email protected] - Exercise - Create an Azure Cosmos DB account in the Azure portal

[hmagam]

Hi, I have the same problem with Unauthorized Sandbox use detected.
Will this be fixed for good? I didn't see an Appeal button.
Email: [email protected]

[tayookuboyejo]

Same Issue here, Cant access Sandbox
Email : [email protected]

[alexl-l]

Hi.

I was doing the exercise and suddenly I had the same problem "Unauthorized sandbox use detected. Your sandbox access has been removed". I would like to know how to solve this issue.

Email: jalb.[email protected]

[VincentTFCheng]

Hi @yunyunyunyun

not sure what I did to get banned. I was getting ready to start the lesson, and logged into the azure portal before I clicked on Activate sandbox, and it gave me this error message

Can you unblock me as well please.

email: [email protected]

[sanjaybhagia]

I'm experiencing the same issue. The sandbox was working fine until Friday last week.
email: sanjay.[email protected]

Thanks

[borgeslt]

Same as all...

[Recri8Tor]

Yup, I am experiencing the same issue as everyone else.
"Unauthorized sandbox use detected. Your sandbox access has been removed."

I don't see the "Appeal" link anywhere on the page. Appreciate if you can unblock my account - [email protected].

thank you for you help.

[amdevan86]

Hi, I am experiencing the same issue as well.

my email is [email protected]. Appreciate your assistance... thanks

[dea398]

same here [email protected]

[vriesdea]

Same issue on learning Azure Fundamentals.
Now 3 days ago, but still nog luck. Also no button Appeal.

And it looks like this place is abandoned by #Microsoft?

[renzet]

I'm having the same issue, please unban me @yunyunyunyun. Emailadress is [email protected]

[EdwinFajardo]

Hi @yunyunyunyun
I'm having the same issue as well. Could you help with that me please?
My email address is [email protected]
Thanks in advance for your help.

[hotamkushwah]

Hi @yunyunyunyun ,

I am again facing the Unauthorized sandbox issue. It is working fine few days back .But now it is not working.
My email Id - [email protected]
Thanks.

[Hazemrajab]

I m having the same issue
[email protected]
Unauthorized sandbox use detected. Your sandbox access has been removed.
The sandbox may only be used to complete training on Microsoft Learn. Use for any other reason is prohibited, and may result in permanent loss of access to the sandbox. Please review our Terms of Use.

[vriesdea]

Thank you guys @Microsoft. Solved for me now!

[JustenCs]

Same here, [email protected] - Exercise - Create an Azure Cosmos DB account in the Azure portal

I am in today

[EdwinFajardo]

Thank you Microsoft team. It is solved (I have my access back).
CC @yunyunyunyun

[yunyunyunyun]

Sorry the issue still exists for you guys. I have escalated to the team to investigate again. Sorry for all the troubles!

[wpassarella]

Thank you @yunyunyunyun it is working again!

[sebainones]

It's working again :)
Thanks @yunyunyunyun

[Recri8Tor]

Its working for me now. I hope this will be a permanent fix :)
Thanks very much @yunyunyunyun.

[panayiotisp]

Works for me now as well

[mgm9200]

@yunyunyunyun working again, thanks a lot!

[borgeslt]

It's working now!
@yunyunyunyun thanks so much for you and your team! You are all great!

[PyNewbee]

@yunyunyunyun Thanks a lot, sandbox is working again.

[PyNewbee]

Now I'm getting "Storage creation failed" when trying to open a Cloud Shell. Tried clearing browser’s cache/cookies, and log in with an incognito window, same error. email: [email protected]

[sanjaybhagia]

works for me now. Thanks

[sanjaybhagia]

I'm having the same issue with storage account permission now (same as PyNewbee reported earlier). Took me a while to realize why the sandbox environment is not showing up.

[dsmolik-hub]

The same problem for me here

[dsmolik-hub]

Sorry the issue still exists for you guys. I have escalated to the team to investigate again. Sorry for all the troubles!

Could you investigate again?
Thanks

[papi19ja]

Sorry the issue still exists for you guys. I have escalated to the team to investigate again. Sorry for all the troubles!

am experiencing the same issue as everyone else.
"Unauthorized sandbox use detected. Your sandbox access has been removed.
I don't see the "Appeal" link anywhere on the page. Appreciate if you can unban my account. My email is [email protected].

[dsmolik-hub]

Yeah, no "Appeal" button.

[winbrother]

I am getting the same issue here... Hopefully MS will fix this soon. My email is [email protected]
Too much of a hassle to manually handle requests from us...

[TheAvalanche]

Same issue for me: [email protected]

[AntonKalugov]

Colleagues, got the same trouble while passing Exercise - Create a website hosted in Azure
[email protected]
Without using sandbox it is impossible to finish module :(
Could you please assist/help?

[VincentTFCheng]

@yunyunyunyun Much appreciated. My sandbox is working now.

[winbrother]

Is this thread abandon or something? It's been more than 2 weeks since I started submitting an appeal, and now it is still pending to process? Do MS actually care whether their users/partners know how their products or not, or do we have to pay for subscription just to learn Azure?

[NazarKozar]

The same issue for me.

[ovassilenko]

The same issue for me.

[YauheniyaRudzenok]

Have the same issue

[bajko14]

Same here, it's been 2 months now since start of the issue. Really annoying.
https://docs.microsoft.com/en-gb/learn/modules/welcome-to-azure/4-exercise-create-website

[accessdeanied]

hi @yunyunyunyun , I'm also having the same issue on https://docs.microsoft.com/en-gb/learn/modules/welcome-to-azure/4-exercise-create-website

Funny enough it's also the only one that won't give XP, the other sections that require a sandbox also say I'm unauthorized to use sandbox but they gave me XP. dean.[email protected]

[Nightflyer20]

Hi @yunyunyunyun is there any help for me? please i need to complete this training asap. My email is samuel.[email protected] I didn't even get to activate the sandbox, how could i have violated the terms of use then?! check the screenshot below. Please respond, help!!!

[adrianv6]

hi, I have the same issue "Unauthorized sandbox use detected. Your sandbox access has been removed.".

[Nightflyer20]

Who do we go to for help??!!

On Tue, Apr 7, 2020, 06:31 adrianv6 <[email protected] wrote:

hi, I have the same issue "Unauthorized sandbox use detected. Your sandbox
access has been removed.".

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[portenez]

I'm also getting this

"Unauthorized sandbox use detected. Your sandbox access has been removed."

[Nightflyer20]

Last night i was able to activate it!!

On Sat, Apr 11, 2020, 13:43 Victor Garcia <[email protected] wrote:

I'm also getting this

"Unauthorized sandbox use detected. Your sandbox access has been removed."

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or unsubscribe
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[bugraceylan]

Uh, so frustrating, why is this happening, I was just gained momentum in my training.

[shalakaravalekar]

I have the same problem, I am going through "Exercise - Create a website hosted in Azure" and I am not able to activate the sandbox. I get below error

Email is required to activate a sandbox
Your Microsoft account must be linked to a valid email to activate a sandbox. Go to Microsoft Account Settings to link your email and try again.

Please help to fix the issue as I have an exam tomorrow and I am not able to complete the learning until I get this fixed.

[thecustodian45]

@yunyunyunyun Can we please get help this is still happening? I'm getting the below and I've only ever used the Sandbox for the Lab Exercises.....

We have reviewed your appeal and determined that your account has violated our Terms of Use. Your sandbox and lab access will not be reinstated. However, you can continue to access Microsoft Learn's training content. Many module exercises can be completed using your own Azure subscription, but charges may apply, and you may need to modify the instructions to work with your subscription.
For more information, please check the troubleshooting guidance page.

Reporting the issue does nothing and it's frustrating as hell.

[jhauray]

@yunyunyunyun,

Problem is solved for me.

Thank you!!

[syeduali93]

I'm having this problem. Not really sure why I was banned, I was simply completing the Azure course instructions. Very frustrating. My account that was banned is [email protected]

[chawdaheena4]

Hi,
I am also having the appeal issue for sandbox:
"Your appeal has been received. Appeals are reviewed on a first-come, first-served basis, and may take several days to process. If your appeal is approved, you will regain access to sandboxes and other interactive learning resources.
For more information, please check the troubleshooting guidance page."

My account- hina.[email protected]

Its been many days and i have submitted the feedback as well but received no reply.
without the sandbox exercise, i can't be able to continue my learning and give exam. Please someone check this asap

[ghost]

I have same issue. I am trying to use Sandbox for the first time and got below error "Your appeal has been received. Appeals are reviewed on a first-come, first-served basis, and may take several days to process. If your appeal is approved, you will regain access to sandboxes and other interactive learning resources.
For more information, please check the troubleshooting guidance page."

Can you please fix this. My email ID : govind.[email protected]

[Juandkpa]

The same here, I was trying to use Sanbox for the first time too, but I'am banned, it is disappointing, I have to finish some training this week :(
Can you please help me: My email is: [email protected]

[salilmalik92]

First time user here. Just started learning and am facing the same issue. please unban me [email protected]

[ricklagerweij]

@yunyunyunyun could you look into my account, I want to progress but haven't been able to for two weeks now,

[oleg-cherednik]

Hi @yunyunyunyun, I have the same problem and cannot finish courses for certification. Please unban me @[email protected]

[temiklis]

Hi @yunyunyunyun, I have the same problem. I'm starting the course, but on my first task i got that message. Please unban me @[email protected]
Thx.

[V1v1en]

Same problem this morning.
Today, I started the learning session with already 6 consumed Sandboxes
And the captcha to appeal is awful and doesn't work at all on any browser.

Such a waste of time ...

[Official-James]

I had this happen to me today (I've been a user for around a year now completing many modules and sandboxes). Over the last few days I have completed modules as part of MS Ignite. during this, I completed 2 modules using the same Sandbox (as per the modules instructions). Tried another module which required sandboxes today but got the message. I have appealed it but this is concerning as I am participating in a Microsoft Event next week which is using the modules and sandbox features to complete hands on training.

Posted this in the tech community forum to drum up the knock on affect this can trigger if they are blocking users - https://techcommunity.microsoft.com/t5/microsoft-learn/ms-learn-unauthorized-sandbox-use-detected/m-p/1759044

Not sure if @yunyunyunyun is monitoring this still but needs flagging if Microsoft are planning the use of MS Learn for events and this triggering blocks