I have opened a previous thread (https://github.com/pojome/elementor/issues/4259) but it was closed before solved.
The problem that I am having is that I can鈥檛 edit a page with Elementor. I have had three behaviors until now:
1. (first image) An advice from Sophos saying that there is a security risk and the page is blocked. But I don鈥檛 have Sophos.
2. (second image) With Firefox on Windows. Content encoding error.
3. (third image) With Chrome on iOS. Just a blank page.
I have other three installations of Elementor with the same hosting provider (GoDaddy) in the same type of plan as this one. All of them are working perfectly.
The only difference between them is the Elementor version.
first image
second image
third image
== Server Environment ==
Operating System: Linux
Software: Apache
MySQL version: 5.6.39
PHP Version: 7.1.14
PHP Max Input Vars: 1000
PHP Max Post Size: 8M
GD Installed: Yes
Write Permissions: All right
Elementor Library: Connected
== WordPress Environment ==
Version: 4.9.5
Site URL: http://www.jmsolutionusa.com
Home URL: http://www.jmsolutionusa.com
WP Multisite: No
Max Upload Size: 2 MB
Memory limit: 40M
Permalink Structure: /%category%/%postname%/
Language: es-ES
Timezone: 0
Debug Mode: Inactive
== Theme ==
Name: GeneratePress
Version: 2.0.2
Author: Tom Usborne
Child Theme: No
== User ==
Role: administrator
WP Profile lang: es_ES
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_4) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/65.0.3325.181 Safari/537.36
== Active Plugins ==
Elementor
Version: 2.0.8
Author: Elementor.com
Elementor Pro
Version: 2.0.3
Author: Elementor.com
== Debug ==
Errors: There are no errors to display
@lilianmurciaart
thank for providing this data and clarifying.
Please contact our support at [email protected] for guidance in resolving this issue.
SOLVED!!!!
The solution is switch the loader method under Elementor - settings - advanced to enabled
Most helpful comment
SOLVED!!!!
The solution is switch the loader method under Elementor - settings - advanced to enabled