Element-web: Webcam not being recognized

[derritter88]

Description

I am using a Dell XPS 13" 9370 with Ubuntu 18.04.
Unfortunately the build-in webcam is not being recognized by Riot.im app.
In general I can use the webcam (e.g. with Cheese).

Steps to reproduce

1. Open Riot.im
2. Go to config menu
3. No webcam is being listed

Describe how what happens differs from what you expected.
actual: Webcam not working.
expected: Webcam working.

Logs being sent: no

Version information

• Platform: web (in-browser) or desktop?
  Desktop

For the desktop app:

• OS: Ubuntu
• Version: 18.04

[t3chguy]

Can you use the Web cam in chrome/chromium?

[derritter88]

To be honest: I haven't tried that yet as I do not use any Google spy apps.
Is there an alternative to test it?

[t3chguy]

The desktop app is built on chromium (electron)

[derritter88]

I have tried to use webcam with Chromium - this works without any issues.
Chromium asks for permission, I grant it and can use the webcam.

[SwoosOfficial]

This is still an issue.
On Kubuntu 19.10 riot-web 1.5.13.
"No webcam detected".
But works in Firefox and Chromium.

[cbrokaw]

I am experiencing the same issue in Linux Mint 19.3 and Riot 1.5.15. The camera works in Chromium, Firefox, Wire, and Cheese.

[derritter88]

I have found out what was "wrong" with my webcam - I did not read the manual until the end:
https://snapcraft.io/riot-web

_Riot supports video calling, but the camera interface is disabled by default. If you wish to enable the camera in the Riot snap, after installation issue the following command in a terminal:

snap connect riot-web:camera_

[jryans]

Is everyone else here using the snap package?

[SwoosOfficial]

I used aptitude.

[morningstar1]

I'am using snap. For me snap connect riot-web:camera solved the issue.

[andriusign]

I'am using snap. For me snap connect riot-web:camera solved the issue.

Confirmed on Linux Mint 19.3 Cinnamon, riot-web version: 1.5.15, olm version: 3.1.3.

[derritter88]

Okay so far seems that a few other had the same "issue" as I had.

[rebastion]

how can this be closed? still happens in latest Riot Desktop (Ubuntu), installed via ppa

[derritter88]

Closed it because my "bug" referrs to the snap installation and this was a simple user error.

[rebastion]

sorry my bad, took me a while as well to realize that snaps by default dont have camera permission and it can be solved by changing the permission in the software store :)