Element-web: failure to get mic/camera permissions appears as (unknown failure: user_media_failed?
From https://matrix.to/#/!DgvjtOljKujDBrxyHk:matrix.org/$15102329623965WjLwr:matrix.veritasgenetics.com
dbkr
All 10 comments
lukebarnard1
on 9 Nov 2017
I can confirm this using Firefox 57 on Linux. I can circumvent this by setting the firefox permissions for riot for Microphone and Camera from ”always ask” to ”allow“.
But another aspect of the problem is that I don't have a webcam, and it seems therefore video calls always return user_media_failed as Riot can't get a video stream. Would be nice if it worked with one-way video in that case, so the other person can show me something with their phone showing me their video stream while I sit in front of my desktop, together with two-way audio streams.
florianjacob
on 2 Jan 2018
Same problem on Firefox 60 & Riot 0.15.3 - Riot don't ask for Microphone and Camera permissions, I only can force enable them via manual changing ”always ask” to ”allow“ in page permissions.
@florianjacob did you find any solution for your problem?
MurzNN
on 13 Jun 2018
@MurzNN did you try pressing the Missing Media Permissions, click here to request. in Settings?
t3chguy
on 13 Jun 2018
@t3chguy Yes, it shows the window:
No media permissions
You may need to manually permit Riot to access your microphone/webcam
with no permission popups in browser, same problem is with 0.15.4 version at https://riot.im/app/ and /develop.
MurzNN
on 13 Jun 2018
which implies at an earlier point you pressed Deny do not ask again or your browser ignores the site requesting permissions. When you click that option riot fires a gUM (https://developer.mozilla.org/en-US/docs/Web/API/MediaDevices/getUserMedia) request for which the browser should prompt you. If it doesn't there is nothing riot can do further. The same call is used when making/answering a call to prompt you for permission.
t3chguy
on 13 Jun 2018
In Riot webpage settings there are default "Always ask" instead of "Block" for riot.im website:
MurzNN
on 13 Jun 2018
no actually its set to Use Default, which is a value specified elsewhere.
Specify it explicitly and try again
t3chguy
on 13 Jun 2018
Discord on same browser asks permissions normally with same permission settings "Always ask": http://i.imgur.com/c6UKWTC.png
MurzNN
on 13 Jun 2018
Same problem in Riot-web 0.15.4 on Kubuntu 18.04. In 0.13.5 everything works fine.
ngorohov
on 14 Jun 2018
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Most helpful comment
I can confirm this using Firefox 57 on Linux. I can circumvent this by setting the firefox permissions for riot for Microphone and Camera from ”always ask” to ”allow“.
But another aspect of the problem is that I don't have a webcam, and it seems therefore video calls always return
user_media_failedas Riot can't get a video stream. Would be nice if it worked with one-way video in that case, so the other person can show me something with their phone showing me their video stream while I sit in front of my desktop, together with two-way audio streams.