Elasticsuite: tracking_log_session index does not exist yet. Make sure everything is reindexed

[kevinvuillemin]

Hello,

Very nice,

All done without an error in analytics :
tracking_log_session index does not exist yet. Make sure everything is reindexed.
tracking_log_event index does not exist yet. Make sure everything is reindexed.

My products and categories are indexed.

An idea ?

Magento version - 2.3.2
smile/elasticsuite": "^2.8

[romainruaud]

Hello @kevinvuillemin

there is a cronjob indexing periodically the tracker data. So on a cold start, it's normal to have nothing.

What you should check now is :

• when you browse the frontend of your website, you should see data coming in the table elasticsuite_tracker_log_event

• your crontab has to be set up properly so that data will be sent from this table and indexed into ES periodically.

regards

[kevinvuillemin]

Thanks a lot, I thought it was with command: indexer:reindex.

It works very well, thank you

[cconway24]

I am seeing this same error so I looked in the elasticsuite_tracker_log_event table and it's empty. Where should I look next as to why data isn't being populated?

[amenk]

@cconway24 Is tracking maybe disabled for your shop?

Stores -> Configuration -> Tracking -> Global -> Enabled -> Yes

But I made bad experience with the tracking...

[DevRiffs]

I have same issue now. Same error, elasticsuite_tracker_log_event is empty, tracking is enabled. What else should I check to make it work?

[rbayet]

Hello @cconway24, @DevRiffs,

If tracking is enabled and you still are not getting any data into the table elasticsuite_tracker_log_event and not tracker indices in Elasticsearch (tracking_log_event and tracking_log_session indices), check that the JS tracker is correctly loaded on your front pages (see below).

If you have tracking_log_event and tracking_log_session indices in your Elasticsearch but still getting that error, please open a new issue.

Checking the JS tracker is loaded

You should images requests to elasticsuite/tracker/hit/image/h.png such as this one in your Firefox/Chrome/browser network console :

https://your.domain.tld/elasticsuite/tracker/hit/image/h.png?page[store_id]=1&page[cms][identifier]=home&page[cms][title]=Home Page&page[type][identifier]=cms_index_index&page[type][label]=CMS Home Page&session[uid]=e6a3f8ce-0c80-9400-7c4e-a625c3f83168&session[vid]=a12041a3-77b4-8881-b301-0f4bd7e1f94d&page[site]=ee235p2.lxc&page[url]=/&page[title]=Home Page&page[resolution][x]=1920&page[resolution][y]=1032

If you're not seeing this, then a third party module is messing with the layout instruction of Smile\ElasticsuiteTracker

If you're seeing those, but the HTTP response code is not 200, please investigate what may cause the issue on your infrastructure.

Regards,

[edenofjinx]

@rbayet everything seems like it works but still get that the indexes do not exist yet.

[kiber]

I had the same issue and the solution was enabling Tracking and running elasticsuite_index_log_event cronjob