Docker: "Unknown error" when open OnlyOffice document in Nextcloud 18

[b3nis]

Hello,

I have installed Nextcloud 18 (with ngix, mariadb, letsencrypt) and everything works flawless with https/ssl and file management - but today I enabled OnlyOffice document server (the one built in) and when I open the OnlyOffice connector setting the address to my server was pre-filled, but only "http" and it did not connect. I changed to https and the rest of the settings popped up. I manage to create documents and when I click on them they open in OnlyOffice but then I get thrown this error "Unknown error" in OnlyOffice. See this screen record (sorry for the bad cropping).

I have no weird apps and this is a fresh install - so I would guess it's some kind of bug or bad setup (I follow this guide to set it up).

From the log:

{"reqId":"5j1BJ53FJJkc3mXqxtdG","level":3,"time":"2020-01-24T00:14:24+00:00","remoteAddr":"172.19.0.4","user":"benjamin","app":"onlyoffice","method":"PUT","url":"/apps/onlyoffice/ajax/settings/address","message":"CommandRequest on check error: Client error: POST http://my.server.com/apps/documentserver_community/coauthoring/CommandService.ashx resulted in a 405 Method Not Allowed response","userAgent":"Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:71.0) Gecko/20100101 Firefox/71.0","version":"18.0.0.10"}
{"reqId":"svQLLlWzFh1av3Fxzn96","level":3,"time":"2020-01-24T00:14:25+00:00","remoteAddr":"172.19.0.4","user":"benjamin","app":"onlyoffice","method":"PUT","url":"/apps/onlyoffice/ajax/settings/address","message":"CommandRequest on check error: Client error: POST http://my.server.com/apps/documentserver_community/coauthoring/CommandService.ashx resulted in a 405 Method Not Allowed response","userAgent":"Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:71.0) Gecko/20100101 Firefox/71.0","version":"18.0.0.10"}
{"reqId":"sTld2GdbjSbhI7qGjdAU","level":3,"time":"2020-01-24T00:14:25+00:00","remoteAddr":"172.19.0.4","user":"benjamin","app":"onlyoffice","method":"PUT","url":"/apps/onlyoffice/ajax/settings/address","message":"CommandRequest on check error: Client error: POST http://my.server.com/apps/documentserver_community/coauthoring/CommandService.ashx resulted in a 405 Method Not Allowed response","userAgent":"Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:71.0) Gecko/20100101 Firefox/71.0","version":"18.0.0.10"}
{"reqId":"UdNmJeSVjc2R5mvzTr3B","level":3,"time":"2020-01-24T00:14:25+00:00","remoteAddr":"172.19.0.4","user":"benjamin","app":"onlyoffice","method":"PUT","url":"/apps/onlyoffice/ajax/settings/address","message":"CommandRequest on check error: Client error: POST http://my.server.com/apps/documentserver_community/coauthoring/CommandService.ashx resulted in a 405 Method Not Allowed response","userAgent":"Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:71.0) Gecko/20100101 Firefox/71.0","version":"18.0.0.10"}
{"reqId":"uwACv2js2Iw2cVS2dElS","level":3,"time":"2020-01-24T00:14:26+00:00","remoteAddr":"172.19.0.4","user":"benjamin","app":"onlyoffice","method":"PUT","url":"/apps/onlyoffice/ajax/settings/address","message":"CommandRequest on check error: Client error: POST http://my.server.com/apps/documentserver_community/coauthoring/CommandService.ashx resulted in a 405 Method Not Allowed response","userAgent":"Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:71.0) Gecko/20100101 Firefox/71.0","version":"18.0.0.10"}
{"reqId":"7UAu5XGyho8LuMuOIAjN","level":3,"time":"2020-01-24T00:14:30+00:00","remoteAddr":"172.19.0.4","user":"benjamin","app":"onlyoffice","method":"PUT","url":"/apps/onlyoffice/ajax/settings/address","message":"CommandRequest on check error: Client error: POST http://my.server.com/apps/documentserver_community/coauthoring/CommandService.ashx resulted in a 405 Method Not Allowed response","userAgent":"Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:71.0) Gecko/20100101 Firefox/71.0","version":"18.0.0.10"}
{"reqId":"0Qk23swFbZBLqhnAtbV7","level":3,"time":"2020-01-24T00:14:30+00:00","remoteAddr":"172.19.0.4","user":"benjamin","app":"onlyoffice","method":"PUT","url":"/apps/onlyoffice/ajax/settings/address","message":"CommandRequest on check error: Client error: POST http://my.server.com/apps/documentserver_community/coauthoring/CommandService.ashx resulted in a 405 Method Not Allowed response","userAgent":"Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:71.0) Gecko/20100101 Firefox/71.0","version":"18.0.0.10"}
{"reqId":"JXIxSC2nqlup5kHEWlKG","level":3,"time":"2020-01-24T00:14:30+00:00","remoteAddr":"172.19.0.4","user":"benjamin","app":"onlyoffice","method":"PUT","url":"/apps/onlyoffice/ajax/settings/address","message":"CommandRequest on check error: Client error: POST http://my.server.com/apps/documentserver_community/coauthoring/CommandService.ashx resulted in a 405 Method Not Allowed response","userAgent":"Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:71.0) Gecko/20100101 Firefox/71.0","version":"18.0.0.10"}

_(my.server.com is, of course, not the real domain)_

Big thanks in advance!

[Drizztfire]

I have the same issue

[swillert]

Me too.

[enzyx]

Same here

[b3nis]

I fixed it when I was trying to fix the login issues I had with the desktop sync client.

'overwriteprotocol' => 'https', (add)
'overwrite.cli.url' => 'https' (change)

In the config.php for NextCloud. I am not sure which one sorted it out, I haven't had time to try yet.

Let me know if it works for you as well!

[enzyx]

Confimed. Fixed it by adding

'overwriteprotocol' => 'https',

in the config.php of my nextcloud installation.

[b3nis]

Glad to hear that!

How can I ping the Nextcloud-docker people about this?

PS. First time I have helped someone (I would say that I am a Linux, Docker and Nextcloud noob). Woop woop!

[Drizztfire]

Confirmed !

'overwriteprotocol' => 'https',

Fixed !

[mr-bolle]

Alternative Workaround -- found here https://github.com/nextcloud/docker/issues/792

docker exec -it -u www-data nextcloud bash -c './occ config:system:set overwriteprotocol -- value="https"'

[mr-bolle]

Have you found a solution to run this adjustment out of the box, without without any manually modification of the config.php?

[semanuelgr86]

Fellows, Onlyoffice DocumentServer 5.5.1 seems to be broken. I have downgraded to Onlyoffice Document Server 5.5.0 using GitHub deb file and my Nextcloud instance is connecting back to the Document Server without issues.
Here is the link I used to download deb file. I followed all pre-requisites installation instructions including postgresql from the Onlyoffice forum.
https://github.com/ONLYOFFICE/DocumentServer/releases

[RundleSG]

I fixed it when I was trying to fix the login issues I had with the desktop sync client.

'overwriteprotocol' => 'https', (add)
'overwrite.cli.url' => 'https' (change)

In the config.php for NextCloud. I am not sure which one sorted it out, I haven't had time to try yet.

Let me know if it works for you as well!

Confirmed this fixed it for me
'overwriteprotocol' => 'https', (add)