Desktop: When "start app on login" is enabled, the app starts as a blank page, only way to fix is to restart the app.

Created on 28 Oct 2019 · 12Comments · Source: mattermost/desktop

I confirm (by marking "x" in the [ ] below: [x]):

[X] This is not a troubleshooting question. Troubleshooting questions go here: http://www.mattermost.org/troubleshoot/.
[X] This doesn't reproduce on web browsers (such as in Chrome). If it does, issue reports go to the Mattermost Server repository.
[X] I have read contributing guidelines.

Summary
Whenever I boot up my computer, the app starts as a blank page, forcing me to restart the app to use it.

Environment

Operating System: Windows 10 64 Bits [build 1903]
Mattermost Desktop App version: 4.3.0
Mattermost Server version: 5.16.0

Steps to reproduce
It is reproduceable, just restart the computer and it'll start as a blank page.

Expected behavior
To load completely.

Observed behavior

No error messages what so ever, it is just a blank panel.

Possible fixes

If you can, link to the line of code that might be responsible for the problem.

Source

nickolasdeluca

👍1

Most helpful comment

I'm seeing this too on v4.3 and v4.3.1 on multiple computers. I've found that I can resize the window and it will display correctly. I was about to post this same issue here.

cbrand-ludlums on 29 Oct 2019

👍2

All 12 comments

Hi @nickolasdeluca we have this tracked on our Jira here: https://mattermost.atlassian.net/projects/MM/issues/MM-19649

if you like you can subscribe to the issue there to get updates on the status of this.

svelle on 28 Oct 2019

👍1

Ah ok, good to know it is not just us, I was starting to wonder if I had made any mistakes when setting up the server. Thanks!

nickolasdeluca on 28 Oct 2019

I'm seeing this too on v4.3 and v4.3.1 on multiple computers. I've found that I can resize the window and it will display correctly. I was about to post this same issue here.

cbrand-ludlums on 29 Oct 2019

👍2

View | Reload - or Clear Cache and Reload don't help, but opening Settings and closing has rendered the page without restarting. I am trying w/ GPU-acceleration disabled to see if that helps like it did in 2018 when that option was added.

jberent on 18 Nov 2019

👍1

View | Reload - or Clear Cache and Reload don't help, but opening Settings and closing has rendered the page without restarting. I am trying w/ GPU-acceleration disabled to see if that helps like it did in 2018 when that option was added.

It's currently being fixed already, you can check the status here: MM-19649

nickolasdeluca on 18 Nov 2019

We just released 4.3.2 dot release that fixes this issue, please upgrade and let us know if the issue is fixed,

amyblais on 29 Nov 2019

👍1

The issue is fixed. It's working perfectly now. On windows restart the app starts minimized in the system tray and double clicking on the icon, it shows the application screen as expected. No white/blank screen on startup now. Thanks!

cbrand-ludlums on 30 Nov 2019

Agreed, issue appears to be fixed.
But about the app starting minimized... it this intended? We don't have a saying on this? I liked it better when it launched just how I left it. Now I have to manually click on the taskbar to bring it back up...

nickolasdeluca on 1 Dec 2019

👍1

Confirming the issue is resolved on 4.3.2.