Cwa-website: FAQ: Inconsistent phone number format and naming for hotlines

Created on 3 Nov 2020  路  1Comment  路  Source: corona-warn-app/cwa-website

Where to find the issue

Frequently Asked Questions about the Corona-Warn-App
https://www.coronawarn.app/en/faq/ (English)
https://www.coronawarn.app/de/faq/ (German)

Describe the issue

Frequently Asked Questions about the Corona-Warn-App make multiple references to phone numbers using different nomenclatures and formats for the phone numbers:

https://www.coronawarn.app/en/faq/ (English)

The technical hotline (telephone 0800 7540001)
The telephone hotline (+49 800 7540001)

The TAN hotline (telephone 0800 7540002)
call the hotline at +49 800 7540002
Call the verification hotline (+49 800 7540002)

https://www.coronawarn.app/de/faq/ (German)

Die technische Hotline (Telefon 0800 7540001)
Die Hotline (+49 800 7540001)

Die TAN-Hotline (Telefon 0800 7540002)
rufen Sie die Hotline unter der +49 800 7540002 an
Rufen Sie die Verifizierungs-Hotline (+49 800 7540002) an

The different names for the same numbers is confusing.

Suggested change

Use the international phone number format and the following names:
+49 800 7540001 Technical hotline / technische Hotline
+49 800 7540002 TAN hotline / TAN-Hotline

Also parameterize the numbers and names to ease consistent appearance in FAQ text.

bug

Most helpful comment

The different nomenclatures should be harmonized in #530 (see #528 for reference).


Corona-Warn-App Open Source Team

>All comments

The different nomenclatures should be harmonized in #530 (see #528 for reference).


Corona-Warn-App Open Source Team

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