Cwa-documentation: International hotline phone numbers in app

[MikeMcC399]

Your Question

According to https://github.com/corona-warn-app/cwa-website/issues/755 the international prefix has been removed from the technical and teleTAN hotline numbers (see for instance https://www.coronawarn.app/en/faq/#who_can_help).

What is happening with the phone numbers stored in the app?

In Android the overflow menu (three dots) > App Information > Technical Hotline
shows the phone number
[phone]

Similarly
Have you been tested? NEXT STEPS > no TAN yet?
shows the phone number
[phone]

Related also to https://github.com/corona-warn-app/cwa-hotline/issues/5.

---

iOS PR https://github.com/corona-warn-app/cwa-app-ios/pull/1836
Android PR https://github.com/corona-warn-app/cwa-app-android/pull/2176

---

Internal Tracking ID: EXPOSUREAPP-2566 iOS
Internal Tracking ID: EXPOSUREAPP-4677 Android

[dsarkar]

@MikeMcC399, yes, we are aware of the issue. Thanks. DS

[dsarkar]

Internal Tracking ID: EXPOSUREAPP-2566

[dsarkar]

+49 will be removed and wording will change slightly.

[dsarkar]

iOS PR https://github.com/corona-warn-app/cwa-app-ios/pull/1836

[dsarkar]

Internal Tracking IDs:
EXPOSUREAPP-2566 iOS
EXPOSUREAPP-4677 Android

[dsarkar]

Android PR https://github.com/corona-warn-app/cwa-app-android/pull/2176

[MikeMcC399]

In CWA 1.12.0 for Android this has been addressed.

To reproduce go through the following two sequences in the CWA app user interface:

• three-dot overflow menu > App Information > Technical Hotline shows phone number "0800 7540001"
• NEXT STEPS > No TAN yet? says "Call the nationwide hotline and request a TAN: 0800 7540002"

Both telephone numbers are now national telephone numbers as planned.

[ndegendogo]

So if I understsnd correctly these hotline numbers work only from Germany?
Is there also a way to get a TeleTAN from outside Germany? Or is that considered a cornercase and not supported?

[MikeMcC399]

@ndegendogo

So if I understsnd correctly these hotline numbers work only from Germany?
Is there also a way to get a TeleTAN from outside Germany? Or is that considered a cornercase and not supported?

The main topic for this is https://github.com/corona-warn-app/cwa-documentation/issues/502 and I asked more or less the same question as you did in https://github.com/corona-warn-app/cwa-documentation/issues/502#issuecomment-778251940.

[MikeMcC399]

If somebody would like to check that the phone numbers have been changed to local numbers in the iOS 1.12.x app I would go ahead and close this issue. I guess that the menus in iOS are identical to Android, except maybe that "NEXT STEPS" is in mixed case?

Verification for Android

• overflow menu (three dots) > App Information > Technical Hotline
  shows the phone number
  0800 7540001

• Have you been tested? NEXT STEPS > no TAN yet?
  shows the phone number
  0800 7540002

[dsarkar]

@MikeMcC399
@ndegendogo

Yes, this is issue can be closed.
Both phone numbers shown as national numbers in iPhone

[dsarkar]

and we continue with #502

[MikeMcC399]

@dsarkar
Thank you for checking! Now closing, as suggested and agreed.