Cwa-app-ios: Risiko-Ermittlung cannot be activated after iOS 14 update

Created on 17 Sep 2020  路  8Comments  路  Source: corona-warn-app/cwa-app-ios

Avoid duplicates

  • [X] Bug is not mentioned in the FAQ
  • [X] Bug is not already reported in another issue

Describe the bug

After the update to iOS 14 the CWA shows the Risiko-Ermittlung as deactivated and it is impossible to reactivate it. The toggle looks like it was activated successfully but after returning to the main App screen Risiko-Ermittlung is still disabled.
Force closing the CWA and restarting the phone did not help.
I tried activating it through the iOS settings but that was not successful either.

Expected behaviour

It should be possible to reactivate the Risiko-Ermittlung from the App.

Technical details

  • iOS Version: iOS 14
  • Device: iPhone 7 Plus
mirrored-to-jira

Most helpful comment

Ok, that did it. Toggling the Begegnungsinformationen button in settings and resetting the CWA as the active region fixed it.
Thank you for the help.

All 8 comments

Does not seem to work. I toggled it multiple times but it is still shown as disabled.

the toggle Begegnungsinformationen teilen in the ios settings?

I meant the Risiko-Ermittlung toggle in the App. I will try the other one. There is a lot to toggle. 馃槈

Ok, that did it. Toggling the Begegnungsinformationen button in settings and resetting the CWA as the active region fixed it.
Thank you for the help.

@qdoobp So I think we can close his Issue in favor of #1179?

Yes, I think so. Seems to be a similar issue. Thanks again for the quick help.

@mtb77 This Issue can (also) be closed.

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