I used to slice with Cura 4.2 version and decided to install 4.7 but it always crashes at start: it shows a blank window...the Cura icon appears in the taskbar and... after a few seconds the window closes and the icon disappear.
I can't use CURA!
What is happening with Cura? I'm getting crazy!
If someone can help me to fix this issue I would really appreciate!
Thanks in advance for all your helps.
I have an ASUS notebook with:
Windows 10 (Home Ed.) 64b
graphic card : Nvidia GeForce GTX 1050Ti
Core processor: Intel (R)Core (TM) i7-8750H CPU @ 2.2GHz
cura.log
Obiwalex
All 10 comments
Logs do not indicate a crash anywhere. The only problem I see is that Cura cannot connect to the Ultimaker API at all (WARNING - [Thread-1] UM.Logger.logException [110]: urllib.error.URLError: <urlopen error [Errno 11001] getaddrinfo failed>), which indicates a proxy error. But it still doesn't lead to a crash since this is a handled exception. Other than that, Cura reports that it loads properly.
Maybe something has gone wrong while updating the old configurations. Could you try from a fresh install? Go to %appdata%/cura folder and empty the 4.7 folder (without deleting the folder itself). Then Cura will start from a fresh install without importing your old configurations.
konskarm
on 2 Oct 2020
Do you happen to have multiple monitors and that Intel core assigned to render one of them?
This may be a workaround for you: https://github.com/Ultimaker/Cura/issues/7183#issuecomment-592513731
Ghostkeeper
on 5 Oct 2020
Mine is doing the same thing how do I add to this existing issue without starting a new thread. thanks tattyt
Tattyt
on 11 Oct 2020
It doesnt support the Cura.Log.1 file format
Tattyt
on 11 Oct 2020
I've fixed the issue. Well...not me but a friend of mine (he's an expert with PC) found that in another forum someone had the same issue with CURA 4.4 and fixed adding the _opengl32.dll_ (attached at the bottom) file in the installing directory. So I did it and...do not ask me why but now CURA starts ! Wow!
Try to do so and if you fix too please leave a comment.
opengl32.zip
Obiwalex
on 12 Oct 2020
Hi Obiwalex, I had the same issue and put the opengl32.dll file in my C:Program FilesUltimaker Cura 4.7 folder and it's now working! Thank you and tell your friend thank you!
deanporter
on 14 Oct 2020
For me it was solved using Obiwalex method.
Windows 10 build 2004 newly installed, Cura 4.7.1
Thank you!
argo86
on 17 Oct 2020
Using Obiwalex's method did not work for me. It has made Cura unusable and had to uninstall it. The issue now occurs with all versions of Cura that I installed. Even after a clean install of Windows did not fix the issue. I tried the workaround which also did not work. I tried the other methods of altering text files, and still not working. Sad :(. I really liked the Cura. Time to sell the Ultimaker and find a better compatible product and software. My downtime has been over 2 weeks and I cannot afford that.
agenttatdaddy
on 3 Nov 2020
Using Obiwalex's method did not work for me. It has made Cura unusable and had to uninstall it. The issue now occurs with all versions of Cura that I installed. Even after a clean install of Windows did not fix the issue. I tried the workaround which also did not work. I tried the other methods of altering text files, and still not working. Sad :(. I really liked the Cura. Time to sell the Ultimaker and find a better compatible product and software. My downtime has been over 2 weeks and I cannot afford that.
If you don't provide more information than what is already there, there is very little we can do. If the fix that has worked for others doesn't work for you, it's probably another issue.
nallath
on 4 Nov 2020
OK, so this is what I have discovered after pulling most of my hair out. This is not a Cura issue, but a Microsoft issue. This problem only started for me about a month or two ago. I noticed during that time I received a preview update from MS (KB4580364). So, I tested this out. I reinstalled windows, updated everything but that update above, and everything worked perfectly on a dual monitor setup. No hangs, no errors, no crashing even when moving from window to window, closing, reopening, etc. I could not get the error to reproduce. Then I let windows install the update and low and behold the error came back. As soon as I moved it to another window and closed it, it would not open and the same hang and crash happen. I uninstalled the update and everything worked accordingly. I am not savvy enough to figure out what it is in the update that is causing the hangs and crashes but maybe someone else can figure it out. For now, I have left the preview update off my pc and cura has been working fine ever since.
agenttatdaddy
on 4 Nov 2020
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Most helpful comment
OK, so this is what I have discovered after pulling most of my hair out. This is not a Cura issue, but a Microsoft issue. This problem only started for me about a month or two ago. I noticed during that time I received a preview update from MS (KB4580364). So, I tested this out. I reinstalled windows, updated everything but that update above, and everything worked perfectly on a dual monitor setup. No hangs, no errors, no crashing even when moving from window to window, closing, reopening, etc. I could not get the error to reproduce. Then I let windows install the update and low and behold the error came back. As soon as I moved it to another window and closed it, it would not open and the same hang and crash happen. I uninstalled the update and everything worked accordingly. I am not savvy enough to figure out what it is in the update that is causing the hangs and crashes but maybe someone else can figure it out. For now, I have left the preview update off my pc and cura has been working fine ever since.