Cura: [4.3, 4.4.1, 4.5, 4.6] Cura crashes on startup

Created on 24 Apr 2020  路  7Comments  路  Source: Ultimaker/Cura

Application version
Tried on 4.6, 4.5, 4.4.1 and 4.3 before giving up

Platform
OS: Windows 10
CPU: i7-9700
GPU: RTX 2060 super
RAM: 32GB

Printer
none, cura wouldnt start

Reproduction steps

  1. install cura
  2. attempt to run cura

Actual results
Splash screen appears and appears to be loading, main screen flashes but immediately closes, icon in tray also dissapears

Expected results
Cura should startup successfully

Log file
Uploading the cura.log file and the stderr files from %APPDATA%\cura\stderr.txt as they look to be more helpful, pasting a snippet from the end of the 4.6 stderr file here:

20-04-23 17:38:09,832 - DEBUG - [MainThread] cura.Machines.Models.CustomQualityProfilesDropDownMenuModel._update [34]: Updating CustomQualityProfilesDropDownMenuModel.
2020-04-23 17:38:09,833 - DEBUG - [MainThread] cura.Machines.Models.CustomQualityProfilesDropDownMenuModel._update [39]: No active GlobalStack, set CustomQualityProfilesDropDownMenuModel as empty.
2020-04-23 17:38:10,047 - DEBUG - [MainThread] UM.Qt.QtRenderer._initialize [207]: Support for Vertex Array Objects: True
2020-04-23 17:38:10,060 - DEBUG - [MainThread] UM.View.GL.OpenGL.__init__ [112]: Initialized OpenGL subsystems.
2020-04-23 17:38:10,062 - DEBUG - [MainThread] UM.View.GL.OpenGL.__init__ [113]: OpenGL Version:  4.1.0 NVIDIA 441.41
2020-04-23 17:38:10,063 - DEBUG - [MainThread] UM.View.GL.OpenGL.__init__ [114]: OpenGL Vendor:   NVIDIA Corporation
2020-04-23 17:38:10,065 - DEBUG - [MainThread] UM.View.GL.OpenGL.__init__ [115]: OpenGL Renderer: GeForce RTX 2060 SUPER/PCIe/SSE2
2020-04-23 17:38:10,066 - DEBUG - [MainThread] UM.View.GL.OpenGL.__init__ [116]: GLSL Version:    4.0.0
2020-04-23 17:38:10,068 - DEBUG - [MainThread] UM.View.GL.ShaderProgram.load [58]: Loading shader file [C:\Program Files\Ultimaker Cura 4.6\resources\shaders\default.shader]...
2020-04-23 17:38:10,074 - DEBUG - [MainThread] UM.View.GL.ShaderProgram.load [58]: Loading shader file [C:\Program Files\Ultimaker Cura 4.6\resources\shaders\selection.shader]...
2020-04-23 17:38:10,080 - DEBUG - [MainThread] UM.View.GL.ShaderProgram.load [58]: Loading shader file [C:\Program Files\Ultimaker Cura 4.6\resources\shaders\select_face.shader]...
2020-04-23 17:38:10,085 - DEBUG - [MainThread] UM.View.GL.ShaderProgram.load [58]: Loading shader file [C:\Program Files\Ultimaker Cura 4.6\resources\shaders\default.shader]...
2020-04-23 17:38:10,088 - DEBUG - [MainThread] UM.View.GL.ShaderProgram.load [58]: Loading shader file [C:\Program Files\Ultimaker Cura 4.6\resources\shaders\composite.shader]...
2020-04-23 17:38:10,095 - DEBUG - [MainThread] UM.View.GL.ShaderProgram.load [58]: Loading shader file [C:\Program Files\Ultimaker Cura 4.6\resources\shaders\overhang.shader]...
2020-04-23 17:38:10,101 - DEBUG - [MainThread] UM.View.GL.ShaderProgram.load [58]: Loading shader file [C:\Program Files\Ultimaker Cura 4.6\resources\shaders\striped.shader]...
2020-04-23 17:38:10,107 - DEBUG - [MainThread] UM.View.GL.ShaderProgram.load [58]: Loading shader file [C:\Program Files\Ultimaker Cura 4.6\resources\shaders\transparent_object.shader]...
2020-04-23 17:38:10,113 - DEBUG - [MainThread] UM.View.GL.ShaderProgram.load [58]: Loading shader file [C:\Program Files\Ultimaker Cura 4.6\resources\shaders\striped.shader]...
2020-04-23 17:38:10,115 - DEBUG - [MainThread] UM.View.GL.ShaderProgram.load [58]: Loading shader file [C:\Program Files\Ultimaker Cura 4.6\resources\shaders\xray.shader]...
2020-04-23 17:38:10,121 - DEBUG - [MainThread] UM.View.GL.ShaderProgram.load [58]: Loading shader file [C:\Program Files\Ultimaker Cura 4.6\resources\shaders\xray_composite.shader]...
2020-04-23 17:38:10,127 - DEBUG - [MainThread] UM.View.GL.ShaderProgram.load [58]: Loading shader file [C:\Program Files\Ultimaker Cura 4.6\resources\shaders\platform.shader]...
2020-04-23 17:38:10,135 - DEBUG - [MainThread] UM.View.GL.ShaderProgram.load [58]: Loading shader file [C:\Program Files\Ultimaker Cura 4.6\resources\shaders\xray.shader]...
Fatal Python error: Aborted

Thread 0x00003604 (most recent call first):
  File "C:\Program Files\Ultimaker Cura 4.6\plugins\USBPrinting\USBPrinterOutputDeviceManager.py", line 78 in _updateThread
  File "threading.py", line 862 in run
  File "threading.py", line 914 in _bootstrap_inner
  File "threading.py", line 882 in _bootstrap

Thread 0x00003500 (most recent call first):
  File "C:\Program Files\Ultimaker Cura 4.6\plugins\RemovableDriveOutputDevice\RemovableDrivePlugin.py", line 61 in _updateThread
  File "threading.py", line 862 in run
  File "threading.py", line 914 in _bootstrap_inner
  File "threading.py", line 882 in _bootstrap

Thread 0x00002ddc (most recent call first):
  File "threading.py", line 297 in wait
  File "zeroconf\__init__.py", line 2117 in wait
  File "zeroconf\__init__.py", line 1434 in run
  File "threading.py", line 914 in _bootstrap_inner
  File "threading.py", line 882 in _bootstrap

Thread 0x00003650 (most recent call first):
  File "threading.py", line 297 in wait
  File "threading.py", line 549 in wait
  File "C:\Program Files\Ultimaker Cura 4.6\plugins\UM3NetworkPrinting\src\Network\ZeroConfClient.py", line 74 in _handleOnServiceChangedRequests
  File "threading.py", line 862 in run
  File "threading.py", line 914 in _bootstrap_inner
  File "threading.py", line 882 in _bootstrap

Thread 0x0000050c (most recent call first):
  File "threading.py", line 297 in wait
  File "zeroconf\__init__.py", line 2117 in wait
  File "zeroconf\__init__.py", line 1262 in run
  File "threading.py", line 914 in _bootstrap_inner
  File "threading.py", line 882 in _bootstrap

Thread 0x00003794 (most recent call first):
  File "zeroconf\__init__.py", line 1183 in run
  File "threading.py", line 914 in _bootstrap_inner
  File "threading.py", line 882 in _bootstrap

Thread 0x000024a0 (most recent call first):
  File "X:\4.6-exe\build\inst\lib\python3.5\site-packages\UM\Backend\Backend.py", line 161 in _storeStderrToLogThread
  File "threading.py", line 862 in run
  File "threading.py", line 914 in _bootstrap_inner
  File "threading.py", line 882 in _bootstrap

Thread 0x000033fc (most recent call first):
  File "X:\4.6-exe\build\inst\lib\python3.5\site-packages\UM\Backend\Backend.py", line 149 in _storeOutputToLogThread
  File "threading.py", line 862 in run
  File "threading.py", line 914 in _bootstrap_inner
  File "threading.py", line 882 in _bootstrap

Thread 0x0000229c (most recent call first):
  File "threading.py", line 293 in wait
  File "threading.py", line 424 in acquire
  File "X:\4.6-exe\build\inst\lib\python3.5\site-packages\UM\JobQueue.py", line 98 in _nextJob
  File "X:\4.6-exe\build\inst\lib\python3.5\site-packages\UM\JobQueue.py", line 123 in run
  File "threading.py", line 914 in _bootstrap_inner
  File "threading.py", line 882 in _bootstrap

Thread 0x00002108 (most recent call first):
  File "threading.py", line 293 in wait
  File "threading.py", line 424 in acquire
  File "X:\4.6-exe\build\inst\lib\python3.5\site-packages\UM\JobQueue.py", line 98 in _nextJob
  File "X:\4.6-exe\build\inst\lib\python3.5\site-packages\UM\JobQueue.py", line 123 in run
  File "threading.py", line 914 in _bootstrap_inner
  File "threading.py", line 882 in _bootstrap

Thread 0x00002a28 (most recent call first):
  File "threading.py", line 293 in wait
  File "threading.py", line 424 in acquire
  File "X:\4.6-exe\build\inst\lib\python3.5\site-packages\UM\JobQueue.py", line 98 in _nextJob
  File "X:\4.6-exe\build\inst\lib\python3.5\site-packages\UM\JobQueue.py", line 123 in run
  File "threading.py", line 914 in _bootstrap_inner
  File "threading.py", line 882 in _bootstrap

Thread 0x000004e4 (most recent call first):
  File "threading.py", line 293 in wait
  File "threading.py", line 424 in acquire
  File "X:\4.6-exe\build\inst\lib\python3.5\site-packages\UM\JobQueue.py", line 98 in _nextJob
  File "X:\4.6-exe\build\inst\lib\python3.5\site-packages\UM\JobQueue.py", line 123 in run
  File "threading.py", line 914 in _bootstrap_inner
  File "threading.py", line 882 in _bootstrap

Thread 0x00001bfc (most recent call first):
  File "threading.py", line 293 in wait
  File "threading.py", line 424 in acquire
  File "X:\4.6-exe\build\inst\lib\python3.5\site-packages\UM\JobQueue.py", line 98 in _nextJob
  File "X:\4.6-exe\build\inst\lib\python3.5\site-packages\UM\JobQueue.py", line 123 in run
  File "threading.py", line 914 in _bootstrap_inner
  File "threading.py", line 882 in _bootstrap

Thread 0x00003404 (most recent call first):
  File "threading.py", line 293 in wait
  File "threading.py", line 424 in acquire
  File "X:\4.6-exe\build\inst\lib\python3.5\site-packages\UM\JobQueue.py", line 98 in _nextJob
  File "X:\4.6-exe\build\inst\lib\python3.5\site-packages\UM\JobQueue.py", line 123 in run
  File "threading.py", line 914 in _bootstrap_inner
  File "threading.py", line 882 in _bootstrap

Thread 0x0000200c (most recent call first):
  File "threading.py", line 293 in wait
  File "threading.py", line 424 in acquire
  File "X:\4.6-exe\build\inst\lib\python3.5\site-packages\UM\JobQueue.py", line 98 in _nextJob
  File "X:\4.6-exe\build\inst\lib\python3.5\site-packages\UM\JobQueue.py", line 123 in run
  File "threading.py", line 914 in _bootstrap_inner
  File "threading.py", line 882 in _bootstrap

Thread 0x00002730 (most recent call first):
  File "threading.py", line 293 in wait
  File "threading.py", line 424 in acquire
  File "X:\4.6-exe\build\inst\lib\python3.5\site-packages\UM\JobQueue.py", line 98 in _nextJob
  File "X:\4.6-exe\build\inst\lib\python3.5\site-packages\UM\JobQueue.py", line 123 in run
  File "threading.py", line 914 in _bootstrap_inner
  File "threading.py", line 882 in _bootstrap

Current thread 0x00001d68 (most recent call first):
  File "X:\4.6-exe\build\inst\lib\python3.5\site-packages\UM\Qt\QtApplication.py", line 378 in exec_
  File "X:\4.6-exe\build\inst\lib\python3.5\site-packages\cura\CuraApplication.py", line 813 in run
  File "X:\4.6-exe\build\inst\bin\cura_app.py", line 231 in <module>
  File "Console.py", line 24 in <module>
  File "<frozen importlib._bootstrap>", line 634 in _load_backward_compatible
  File "<frozen importlib._bootstrap>", line 664 in _load_unlocked
  File "<frozen importlib._bootstrap>", line 957 in _find_and_load_unlocked
  File "<frozen importlib._bootstrap>", line 968 in _find_and_load
  File "__startup__.py", line 12 in <module>
  File "<frozen importlib._bootstrap>", line 634 in _load_backward_compatible
  File "<frozen importlib._bootstrap>", line 664 in _load_unlocked
  File "<frozen importlib._bootstrap>", line 957 in _find_and_load_unlocked
  File "<frozen importlib._bootstrap>", line 968 in _find_and_load

Additional information
Attempted to run as administrator on all versions with no difference in behavior

cura.log
stderr4.3.txt
stderr4.6.log

Bug
Source
picture mbeckham
👍1

All 7 comments

UM.View.GL.OpenGL.__init__ [112]: Initialized OpenGL subsystems.
UM.View.GL.OpenGL.__init__ [113]: OpenGL Version: 4.1.0 NVIDIA 441.41
UM.View.GL.OpenGL.__init__ [114]: OpenGL Vendor: NVIDIA Corporation
UM.View.GL.OpenGL.__init__ [115]: OpenGL Renderer: GeForce RTX 2060 SUPER/PCIe/SSE2
UM.View.GL.OpenGL.__init__ [116]: GLSL Version: 4.0.0

Something strange is going on with your graphics card, or drivers thereof. We ask for a OpenGL 4.1 context, which _should always_ support glsl version 4.1 (see here), and indeed our shaders require #version 410 of glsl.

But it seems your setup reports glsl 4.0 somehow, despite running OpenGL 4.1. I suspect the drivers may be borked somehow, perhaps they should be updated or reinstalled.

rburema picture rburema on 24 Apr 2020

Yep, uninstalling and reinstalling my graphics driver worked! thanks!

mbeckham picture mbeckham on 24 Apr 2020
🎉1

I had the exact same issue. I had to uninstall the whole driver and then reinstall to fix it. It must be some Nvidia driver problems with Cura. It works but it still says it's using glsl 4.0, not 4.1.

justin13888 picture justin13888 on 10 May 2020

I had the exact same issue. I had to uninstall the whole driver and then reinstall to fix it. It must be some Nvidia driver problems with Cura. It works but it still says it's using glsl 4.0, not 4.1.

Yea, mine worked for a day or two after reinstalling and then went back to doing the same error, not exactly sure what is causing it to change, but something definitely did as it went from working to reverting to the listed behavior.

I've just accepted that I need to do all of my cura work on my linux partition for now.

mbeckham picture mbeckham on 11 May 2020

Mine broke a few minutes after working but it somehow works again now. I don't think this is a driver issue but more certainly, a Cura bug with Nvidia graphics cards for Windows. Hopefully, they figure out the issue.

justin13888 picture justin13888 on 11 May 2020

I'm not sure if you have an Asus GPU, but enabling the OSD overlay of GPU drivers can cause issues.

timkoers picture timkoers on 2 Jul 2020
👍1

Yes, I have an Asus GPU.

I'm not sure if you have an Asus GPU, but enabling the OSD overlay of GPU drivers can cause issues.

It seems to have solved this problem for me if I disable OSD. Thanks.

justin13888 picture justin13888 on 12 Jul 2020
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