Core: Setup error with Netatmo after reboot on OSX

Created on 10 Mar 2019  路  23Comments  路  Source: home-assistant/core

Home Assistant release with the issue:
0.88.2

Last working Home Assistant release (if known):

Operating environment (Hass.io/Docker/Windows/etc.):
MacOS X Mojave

Component/platform:
Netatmo

Description of problem:
Getting en setup error for Netatmo component. API, KEY, User and Password are correct, but still error persists. Tried to go back to severeal previous version of HA but still doesn't work.

2019-03-10 12:27:28 ERROR (MainThread) [homeassistant.setup] Error during setup of component netatmo
Traceback (most recent call last):
  File "/Library/Frameworks/Python.framework/Versions/3.6/lib/python3.6/site-packages/homeassistant/setup.py", line 154, in _async_setup_component
    component.setup, hass, processed_config)  # type: ignore
  File "/Library/Frameworks/Python.framework/Versions/3.6/lib/python3.6/concurrent/futures/thread.py", line 56, in run
    result = self.fn(*self.args, **self.kwargs)
  File "/Library/Frameworks/Python.framework/Versions/3.6/lib/python3.6/site-packages/homeassistant/components/netatmo/__init__.py", line 48, in setup
    'read_station read_camera access_camera '
  File "/Users/Pinuccio/.homeassistant/deps/lib/python/site-packages/pyatmo.py", line 85, in __init__
    self._accessToken = resp["access_token"]
TypeError: 'NoneType' object is not subscriptable

Problem-relevant configuration.yaml entries and (fill out even if it seems unimportant):

netatmo:
  api_key: !secret netatmo_api_key
  secret_key: !secret netatmo_secret_key
  username: !secret netatmo_user
  password: !secret netatmo_password

Traceback (if applicable):

Additional information:

netatmo
Source
picture gcosta74

Most helpful comment

I fixed it. Problem was with socat in hassio supervisor container. Socat cannot start because apparmor settings not allow to load neccessary libraries.

picture sinty on 21 Mar 2019
👍2

All 23 comments

Same problem on 0.89.1

sinty picture sinty on 13 Mar 2019

Same problem 0.89.2

fe-lix- picture fe-lix- on 20 Mar 2019

I fixed it. Problem was with socat in hassio supervisor container. Socat cannot start because apparmor settings not allow to load neccessary libraries.

sinty picture sinty on 21 Mar 2019
👍2

Sounds great but could you explain more what you did exactly ?

gcosta74 picture gcosta74 on 21 Mar 2019

sudo nano /usr/share/hassio/apparmor/hassio-supervisor
find section:
profile /usr/bin/socat ....
add /lib/* mr,
reboot

sinty picture sinty on 21 Mar 2019

Your aproach works wfor hassio which is supposed to run on a Raspberry Pi, but I have it installed on a macos powered device

gcosta74 picture gcosta74 on 21 Mar 2019

In the end I solved my issue by restarting the whole Raspeberry Pi instead of just restarting Home Assistant.

fe-lix- picture fe-lix- on 22 Mar 2019

Going to close this issue as it seems there are multiple possible fixes. Let me know if I misunderstood and i'll reopen.

robbiet480 picture robbiet480 on 22 Mar 2019

I don鈥檛 have a fix right now....Issue is still there. what are these multiple possibilities ?

gcosta74 picture gcosta74 on 22 Mar 2019

Might be related to #23380 and fixed with #23429.

cgtobi picture cgtobi on 26 Apr 2019

@gcosta74 Is this still an issue with 0.92.1?

cgtobi picture cgtobi on 28 Apr 2019

Unfortunately yes, just tried 92.1 a few days ago. Had also issues with zwave not updating to ozwave 0.1.4 so had to go back to 90.2

gcosta74 picture gcosta74 on 30 Apr 2019

@gcosta74 I suspect that for some reason the authentication fails. Can you please run the following script and send me the errors

import pyatmo
import logging

from urllib.error import HTTPError

logging.basicConfig(level=logging.DEBUG)
_LOGGER = logging.getLogger(__name__)

_CLIENT_ID = '123456789abcd1234'
_CLIENT_SECRET = '123456789abcd1234'
_USERNAME = '[email protected]'
_PASSWORD = 'abcdef-123456-ghijkl'

try:
    authorization = pyatmo.ClientAuth(clientId = _CLIENT_ID,
                                      clientSecret = _CLIENT_SECRET,
                                      username = _USERNAME,
                                      password = _PASSWORD,
                                      scope = "read_camera access_camera")
except (HTTPError, TypeError):
    _LOGGER.error("Unable to connect to Netatmo API")
    raise

print(authorization)
cgtobi picture cgtobi on 30 Apr 2019

How do I run this on a macos x ? Tried with python and as a python_scripts in HA but shows me always errors

gcosta74 picture gcosta74 on 1 May 2019

Just run this on the command line in the same venv as HA or in a separate if you prefer. It only requires pyatmo. Store as a file and run it with python3 <your_file>.py.

cgtobi picture cgtobi on 1 May 2019

Seems that I found the error:

ModuleNotFoundError: No module named 'pyatmo'

gcosta74 picture gcosta74 on 1 May 2019

I havent installed HA in a venv on osx.
Just installed python 3.6 and then istalled HA with command pip3 install homeassistant

pyatmo.py is present in folder HA-Folderdepslibpythonsite-packages

gcosta74 picture gcosta74 on 1 May 2019

Just installed pyatmo 1.10 with command pip3 install pyatmo an run the script.

This is the result:

ERROR:smart_home:Traceback (most recent call last):
File "/Library/Frameworks/Python.framework/Versions/3.6/lib/python3.6/urllib/request.py", line 1318, in do_open
encode_chunked=req.has_header('Transfer-encoding'))
File "/Library/Frameworks/Python.framework/Versions/3.6/lib/python3.6/http/client.py", line 1239, in request
self._send_request(method, url, body, headers, encode_chunked)
File "/Library/Frameworks/Python.framework/Versions/3.6/lib/python3.6/http/client.py", line 1285, in _send_request
  self.endheaders(body, encode_chunked=encode_chunked)
File "/Library/Frameworks/Python.framework/Versions/3.6/lib/python3.6/http/client.py", line 1234, in endheaders
  self._send_output(message_body, encode_chunked=encode_chunked)
File "/Library/Frameworks/Python.framework/Versions/3.6/lib/python3.6/http/client.py", line 1026, in _send_output
  self.send(msg)
File "/Library/Frameworks/Python.framework/Versions/3.6/lib/python3.6/http/client.py", line 964, in send
  self.connect()
File "/Library/Frameworks/Python.framework/Versions/3.6/lib/python3.6/http/client.py", line 1400, in connect
  server_hostname=server_hostname)
File "/Library/Frameworks/Python.framework/Versions/3.6/lib/python3.6/ssl.py", line 407, in wrap_socket
  _context=self, _session=session)
File "/Library/Frameworks/Python.framework/Versions/3.6/lib/python3.6/ssl.py", line 817, in __init__
  self.do_handshake()
File "/Library/Frameworks/Python.framework/Versions/3.6/lib/python3.6/ssl.py", line 1077, in do_handshake
  self._sslobj.do_handshake()
File "/Library/Frameworks/Python.framework/Versions/3.6/lib/python3.6/ssl.py", line 689, in do_handshake
  self._sslobj.do_handshake()
ssl.SSLError: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:852)

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "/Library/Frameworks/Python.framework/Versions/3.6/lib/python3.6/site-packages/smart_home/__init__.py", line 39, in postRequest
  if params
File "/Library/Frameworks/Python.framework/Versions/3.6/lib/python3.6/urllib/request.py", line 223, in urlopen
  return opener.open(url, data, timeout)
File "/Library/Frameworks/Python.framework/Versions/3.6/lib/python3.6/urllib/request.py", line 526, in open
  response = self._open(req, data)
File "/Library/Frameworks/Python.framework/Versions/3.6/lib/python3.6/urllib/request.py", line 544, in _open
  '_open', req)
File "/Library/Frameworks/Python.framework/Versions/3.6/lib/python3.6/urllib/request.py", line 504, in _call_chain
  result = func(*args)
File "/Library/Frameworks/Python.framework/Versions/3.6/lib/python3.6/urllib/request.py", line 1361, in https_open
  context=self._context, check_hostname=self._check_hostname)
File "/Library/Frameworks/Python.framework/Versions/3.6/lib/python3.6/urllib/request.py", line 1320, in do_open
  raise URLError(err)
urllib.error.URLError: <urlopen error [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:852)>

ERROR:__main__:Unable to connect to Netatmo API
Traceback (most recent call last):
File "python_scripts/netatmo.py", line 19, in <module>
  scope = "read_camera access_camera")
File "/Library/Frameworks/Python.framework/Versions/3.6/lib/python3.6/site-packages/pyatmo.py", line 85, in __init__
  self._accessToken = resp["access_token"]
TypeError: 'NoneType' object is not subscriptable

Is this of any Help ? Seems like ssl issues.

gcosta74 picture gcosta74 on 1 May 2019

I just uninstalled pyatmo again with command pip3 uninstall pyatmo.

when i run pip3 show pyatmo it shows me nothing.

Updated HA to 0.92.1 and started HA again with command hass --daemon

This is the log entry now:

2019-05-01 20:29:43 ERROR (SyncWorker_7) [homeassistant.util.package] Unable to install package homeassistant-pyozw==0.1.4: ERROR: Complete output from command /Library/Frameworks/Python.framework/Versions/3.6/bin/python3.6 -u -c 'import setuptools, tokenize;__file__='"'"'/private/var/folders/1j/31wbb13d3xxg_cwxyr_v69_w0000gn/T/pip-install-_j3qtzlg/homeassistant-pyozw/setup.py'"'"';f=getattr(tokenize, '"'"'open'"'"', open)(__file__);code=f.read().replace('"'"'\r\n'"'"', '"'"'\n'"'"');f.close();exec(compile(code, __file__, '"'"'exec'"'"'))' install --record /private/var/folders/1j/31wbb13d3xxg_cwxyr_v69_w0000gn/T/pip-record-9i10q1_x/install-record.txt --single-version-externally-managed --prefix '' --compile --user --prefix=:
    ERROR: ImportError in : from wheel.bdist_wheel import bdist_wheel as _bdist_wheel
    sysargv ['-c', 'install', '--record', '/private/var/folders/1j/31wbb13d3xxg_cwxyr_v69_w0000gn/T/pip-record-9i10q1_x/install-record.txt', '--single-version-externally-managed', '--prefix', '', '--compile', '--user', '--prefix=']
    Found SETUP_DIR : /private/var/folders/1j/31wbb13d3xxg_cwxyr_v69_w0000gn/T/pip-install-_j3qtzlg/homeassistant-pyozw
    NameError in : class bdist_wheel(_bdist_wheel) - Use bdist_egg instead
    <pyozw_setup.EmbedTemplate object at 0x105833dd8>
    {'name': 'libopenzwave', 'sources': ['openzwave-embed/open-zwave-hass/python-openzwave/src-lib/libopenzwave/libopenzwave.cpp'], 'include_dirs': ['src-lib/libopenzwave/', 'openzwave-embed/open-zwave-hass/cpp/src', 'openzwave-embed/open-zwave-hass/cpp/src/value_classes', 'openzwave-embed/open-zwave-hass/cpp/src/platform', 'openzwave-embed/open-zwave-hass/cpp/build/mac'], 'define_macros': [('PY_LIB_VERSION', '0.1.4'), ('PY_SSIZE_T_CLEAN', 1), ('PY_LIB_FLAVOR', 'embed'), ('PY_LIB_BACKEND', 'cpp')], 'libraries': [], 'extra_objects': ['openzwave-embed/open-zwave-hass/libopenzwave.a'], 'extra_compile_args': ['-stdlib=libc++', '-mmacosx-version-min=10.7'], 'extra_link_args': ['-framework', 'CoreFoundation', '-framework', 'IOKit'], 'language': 'c++'}
    ['six', 'PyDispatcher>=2.0.5']
    running install
    flavor embed
    running build_openzwave
    Found g++ : /usr/bin/g++
    Found gcc : /usr/bin/gcc
    Found make : /usr/bin/make
    Found gmake : None
    Found cython : None
    Found pkg-config : None
    fetching https://raw.githubusercontent.com/home-assistant/python-openzwave/hass/archives/open-zwave-hass-0.1.4.zip into openzwave-embed/open-zwave.zip for version 0.1.4
    error: <urlopen error [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:852)>
    ----------------------------------------
ERROR: Command "/Library/Frameworks/Python.framework/Versions/3.6/bin/python3.6 -u -c 'import setuptools, tokenize;__file__='"'"'/private/var/folders/1j/31wbb13d3xxg_cwxyr_v69_w0000gn/T/pip-install-_j3qtzlg/homeassistant-pyozw/setup.py'"'"';f=getattr(tokenize, '"'"'open'"'"', open)(__file__);code=f.read().replace('"'"'\r\n'"'"', '"'"'\n'"'"');f.close();exec(compile(code, __file__, '"'"'exec'"'"'))' install --record /private/var/folders/1j/31wbb13d3xxg_cwxyr_v69_w0000gn/T/pip-record-9i10q1_x/install-record.txt --single-version-externally-managed --prefix '' --compile --user --prefix=" failed with error code 1 in /private/var/folders/1j/31wbb13d3xxg_cwxyr_v69_w0000gn/T/pip-install-_j3qtzlg/homeassistant-pyozw/
2019-05-01 20:29:43 ERROR (MainThread) [homeassistant.requirements] Not initializing zwave because could not install requirement homeassistant-pyozw==0.1.4
2019-05-01 20:29:43 ERROR (MainThread) [homeassistant.setup] Setup failed for zwave: Could not install all requirements.
2019-05-01 20:29:47 ERROR (SyncWorker_7) [smart_home] Traceback (most recent call last):
  File "/Library/Frameworks/Python.framework/Versions/3.6/lib/python3.6/urllib/request.py", line 1318, in do_open
    encode_chunked=req.has_header('Transfer-encoding'))
  File "/Library/Frameworks/Python.framework/Versions/3.6/lib/python3.6/http/client.py", line 1239, in request
    self._send_request(method, url, body, headers, encode_chunked)
  File "/Library/Frameworks/Python.framework/Versions/3.6/lib/python3.6/http/client.py", line 1285, in _send_request
    self.endheaders(body, encode_chunked=encode_chunked)
  File "/Library/Frameworks/Python.framework/Versions/3.6/lib/python3.6/http/client.py", line 1234, in endheaders
    self._send_output(message_body, encode_chunked=encode_chunked)
  File "/Library/Frameworks/Python.framework/Versions/3.6/lib/python3.6/http/client.py", line 1026, in _send_output
    self.send(msg)
  File "/Library/Frameworks/Python.framework/Versions/3.6/lib/python3.6/http/client.py", line 964, in send
    self.connect()
  File "/Library/Frameworks/Python.framework/Versions/3.6/lib/python3.6/http/client.py", line 1400, in connect
    server_hostname=server_hostname)
  File "/Library/Frameworks/Python.framework/Versions/3.6/lib/python3.6/ssl.py", line 407, in wrap_socket
    _context=self, _session=session)
  File "/Library/Frameworks/Python.framework/Versions/3.6/lib/python3.6/ssl.py", line 817, in __init__
    self.do_handshake()
  File "/Library/Frameworks/Python.framework/Versions/3.6/lib/python3.6/ssl.py", line 1077, in do_handshake
    self._sslobj.do_handshake()
  File "/Library/Frameworks/Python.framework/Versions/3.6/lib/python3.6/ssl.py", line 689, in do_handshake
    self._sslobj.do_handshake()
ssl.SSLError: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:852)

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/Users/Pinuccio/.homeassistant/deps/lib/python/site-packages/smart_home/__init__.py", line 39, in postRequest
    if params
  File "/Library/Frameworks/Python.framework/Versions/3.6/lib/python3.6/urllib/request.py", line 223, in urlopen
    return opener.open(url, data, timeout)
  File "/Library/Frameworks/Python.framework/Versions/3.6/lib/python3.6/urllib/request.py", line 526, in open
    response = self._open(req, data)
  File "/Library/Frameworks/Python.framework/Versions/3.6/lib/python3.6/urllib/request.py", line 544, in _open
    '_open', req)
  File "/Library/Frameworks/Python.framework/Versions/3.6/lib/python3.6/urllib/request.py", line 504, in _call_chain
    result = func(*args)
  File "/Library/Frameworks/Python.framework/Versions/3.6/lib/python3.6/urllib/request.py", line 1361, in https_open
    context=self._context, check_hostname=self._check_hostname)
  File "/Library/Frameworks/Python.framework/Versions/3.6/lib/python3.6/urllib/request.py", line 1320, in do_open
    raise URLError(err)
urllib.error.URLError: <urlopen error [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:852)>

2019-05-01 20:29:47 ERROR (MainThread) [homeassistant.setup] Error during setup of component netatmo
Traceback (most recent call last):
  File "/Library/Frameworks/Python.framework/Versions/3.6/lib/python3.6/site-packages/homeassistant/setup.py", line 156, in _async_setup_component
    component.setup, hass, processed_config)  # type: ignore
  File "/Library/Frameworks/Python.framework/Versions/3.6/lib/python3.6/concurrent/futures/thread.py", line 56, in run
    result = self.fn(*self.args, **self.kwargs)
  File "/Library/Frameworks/Python.framework/Versions/3.6/lib/python3.6/site-packages/homeassistant/components/netatmo/__init__.py", line 91, in setup
    'read_station read_camera access_camera '
  File "/Users/Pinuccio/.homeassistant/deps/lib/python/site-packages/pyatmo.py", line 85, in __init__
    self._accessToken = resp["access_token"]
TypeError: 'NoneType' object is not subscriptable
gcosta74 picture gcosta74 on 1 May 2019

I'd suggest to use homebrew and install dependencies with brew install python3 openssl libffi. I'd also suggest to use a virtual env for HA to keep dependencies separated.

cgtobi picture cgtobi on 1 May 2019

It is even easier that that.

Jus run the following on my mac:
/Applications/Python 3.6/Install Certificates.command

And this fixed it

gcosta74 picture gcosta74 on 1 May 2019
👍1

So, we can close this?

cgtobi picture cgtobi on 1 May 2019

sure I will do this

gcosta74 picture gcosta74 on 1 May 2019
👍1
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