Contacts: Only first contact shown / no search possible

[AS-dh]

Steps to reproduce

Click on Contacts Tab

Expected behaviour

First contact is shown, when clicking on "hamburger" symbol (three horizontal lines) all other contacts should appear to the left of the first contact. Also when entering a name in the search box, matches should be shown.

Actual behaviour

Only the first contact is shown. When clicking on "hamburger" symbol (three horizontal lines) an empty white column shows to the left of the first and only contact. Also when entering a text string in the search box nothing happens. All contacts except for the first one seems to have disappeared!

Server configuration detail

Operating system: Linux 4.4.0-165-generic #193-Ubuntu SMP Tue Sep 17 17:42:52 UTC 2019 x86_64

Webserver: Apache (fpm-fcgi)

Database: mysql 5.7.28

PHP version:

7.2.24-nmm1
Modules loaded: Core, date, libxml, openssl, pcre, zlib, bcmath, bz2, calendar, ctype, dom, hash, filter, ftp, gettext, SPL, iconv, json, mbstring, posix, Reflection, session, standard, shmop, SimpleXML, soap, exif, sysvsem, sysvshm, tokenizer, wddx, xml, xmlreader, xmlwriter, zip, cgi-fcgi, propro, raphf, http, mysqlnd, PDO, curl, dba, fileinfo, gd, gender, gmp, htscanner, imagick, imap, interbase, intl, ldap, mailparse, mongodb, mysqli, OAuth, odbc, pdo_dblib, pdo_mysql, PDO_ODBC, pdo_pgsql, pdo_sqlite, pgsql, Phar, pspell, recode, sodium, SourceGuardian, sqlite3, tidy, xsl, ionCube Loader

Nextcloud version: 17.0.2 - 17.0.2.1

Updated from an older Nextcloud/ownCloud or fresh install: Updated from 17.0.1 and earlier

Where did you install Nextcloud from: https://download.nextcloud.com/server/releases

Signing status

Array
(
)

List of activated apps

Enabled:
 - accessibility: 1.3.0
 - admin_audit: 1.7.0
 - apporder: 0.9.0
 - audioplayer: 2.8.4
 - bookmarks: 2.3.4
 - bruteforcesettings: 1.4.0
 - calendar: 1.7.1
 - checksum: 0.4.3
 - cloud_federation_api: 1.0.0
 - comments: 1.7.0
 - contacts: 3.1.6
 - dav: 1.13.0
 - deck: 0.7.0
 - drawio: 0.9.4
 - federatedfilesharing: 1.7.0
 - federation: 1.7.0
 - files: 1.12.0
 - files_markdown: 2.1.0
 - files_pdfviewer: 1.6.0
 - files_rightclick: 0.15.1
 - files_sharing: 1.9.0
 - files_trashbin: 1.7.0
 - files_versions: 1.10.0
 - files_videoplayer: 1.6.0
 - firstrunwizard: 2.6.0
 - gallery: 18.4.0
 - gpxpod: 4.1.0
 - issuetemplate: 0.6.0
 - logreader: 2.2.0
 - lookup_server_connector: 1.5.0
 - nextcloud_announcements: 1.6.0
 - notes: 3.0.3
 - notifications: 2.5.0
 - oauth2: 1.5.0
 - ownbackup: 19.9.0
 - password_policy: 1.7.0
 - privacy: 1.1.0
 - provisioning_api: 1.7.0
 - qownnotesapi: 19.9.0
 - recommendations: 0.5.0
 - serverinfo: 1.7.0
 - sharebymail: 1.7.0
 - support: 1.0.1
 - survey_client: 1.5.0
 - systemtags: 1.7.0
 - tasks: 0.11.3
 - text: 1.1.1
 - theming: 1.8.0
 - twofactor_backupcodes: 1.6.0
 - updatenotification: 1.7.0
 - viewer: 1.2.0
 - workflowengine: 1.7.0
Disabled:
 - activity
 - encryption
 - files_external
 - user_ldap

Configuration (config/config.php)

{
    "instanceid": "***REMOVED SENSITIVE VALUE***",
    "passwordsalt": "***REMOVED SENSITIVE VALUE***",
    "secret": "***REMOVED SENSITIVE VALUE***",
    "trusted_domains": [
        "***REMOVED SENSITIVE VALUE***"
    ],
    "datadirectory": "***REMOVED SENSITIVE VALUE***",
    "overwrite.cli.url": "https:\/\/nextcloud.xxxxx.de",
    "dbtype": "mysql",
    "version": "17.0.2.1",
    "dbname": "***REMOVED SENSITIVE VALUE***",
    "dbhost": "***REMOVED SENSITIVE VALUE***",
    "dbtableprefix": "oc_",
    "dbuser": "***REMOVED SENSITIVE VALUE***",
    "dbpassword": "***REMOVED SENSITIVE VALUE***",
    "logtimezone": "Europe\/Berlin",
    "installed": true,
    "tempdirectory": "\/www\/htdocs\/vxxxxxxx\/temp",
    "loglevel": 2,
    "updater.release.channel": "stable",
    "theme": "",
    "maintenance": false,
    "enabledPreviewProviders": [
        "OC\\Preview\\Image",
        "OC\\Preview\\MP3",
        "OC\\Preview\\TXT",
        "OC\\Preview\\MarkDown",
        "OC\\Preview\\Epub",
        "OC\\Preview\\PDF",
        "OC\\Preview\\FB2",
        "OC\\Preview\\MSOfficeDoc",
        "OC\\Preview\\MSOffice2003",
        "OC\\Preview\\MSOffice2007"
    ],
    "app_install_overwrite": [
        "tasks",
        "end_to_end_encryption"
    ]
}

Are you using external storage, if yes which one: no

Are you using encryption:

Are you using an external user-backend, if yes which one: no

Client configuration

Browser: Chrome 79.0.3945.88 (Official Build) (64-bit)

Operating system: macOS Mojave 10.14.6 (18G1012)

Logs

Web server error log

Insert your web server log here 

Nextcloud log

Insert your Nextcloud log here

Browser log

Insert your browser log here, this could for example include:

a) The javascript console log
b) The network log
c) ...

[AS-dh]

Forgot to mention: Fortunately the addressbook information doesn't seem to be lost. I don't know the nextcloud contacts data model in detail but I can see through phpMyAdmin on the database in the oc_cards_properties table entries corresponding to the addresses not visible on the contacts app.
I disabled synchronization with Outlook just in case to avoid loosing data

[skjnldsv]

Hi, the oc_cards_properties table doen't contains the informations. They're stored in the oc_card table. The first one is for caching only and not used by the contacts app.

If you download your addressbook from the contacts app's settings, everything is in here?

[AS-dh]

I just discovered by chance that it is a matter of not dealing correctly with the screen width! When maximising the browser to use the whole screen the missing columns appear. So it is still a bug, but not as serious as I thought...

I'm attaching now some screenshots to illustrate:
When clicking on the contacts tab:

After clicking on "hamburger"

The way it looks like on a fully expanded browser:

[skjnldsv]

Could you share your url (you can edit your domain), your screen width and a screenshot of what is happening? :)
Thanks!

[AS-dh]

The screen is a Dell U2414H with a screen resolution of 1920 x 1080 pixels. That is than also the width and height of the fully expanded browser. The browser screenshots where the app is not being responsive are half as wide, i.e., 960 x 1080 pixels. I've added the screenshots to the message above. The URL is
https://nextcloud.my.domain/index.php/apps/contacts/Alle%20Kontakte/token~Daniels%2520Kontakte

[masmith79]

I just discovered by chance that it is a matter of not dealing correctly with the screen width! When maximising the browser to use the whole screen the missing columns appear. So it is still a bug, but not as serious as I thought...

I'm attaching now some screenshots to illustrate:
When clicking on the contacts tab:

After clicking on "hamburger"

The way it looks like on a fully expanded browser:

Can confirm that this "fix" temporarily resolves the issue. Anything less than full screen reproduces the issue.

`name: nextcloud
summary: Nextcloud Server - A safe home for all your data
publisher: Nextcloud✓
contact: https://github.com/nextcloud/nextcloud-snap
license: unset
description: |
Where are your photos and documents? With Nextcloud you pick a server of your choice, at home, in
a data center or at a provider. And that is where your files will be. Nextcloud runs on that
server, protecting your data and giving you access from your desktop or mobile devices. Through
Nextcloud you also access, sync and share your existing data on that FTP drive at school, a
Dropbox or a NAS you have at home.
commands:

• nextcloud.disable-https
• nextcloud.enable-https
• nextcloud.export
• nextcloud.import
• nextcloud.manual-install
• nextcloud.mysql-client
• nextcloud.mysqldump
• nextcloud.occ
  services:
  nextcloud.apache: simple, enabled, active
  nextcloud.mdns-publisher: simple, enabled, active
  nextcloud.mysql: simple, enabled, active
  nextcloud.nextcloud-cron: simple, enabled, active
  nextcloud.nextcloud-fixer: simple, enabled, inactive
  nextcloud.php-fpm: simple, enabled, active
  nextcloud.redis-server: simple, enabled, active
  nextcloud.renew-certs: simple, enabled, active
  snap-id: njObIbGQEaVx1H4nyWxchk1i8opy4h54
  tracking: 17/edge
  refresh-date: today at 03:31 EST
  `
  running inside of LXC container running Ubuntu 18.04
  Samsung C32F391 32" 1920x1080

[maurerle]

Can confirm this issue.
Screen width between 768 and 1016 are not showing any contacts list and are therefor not useable.
This is especially bad, as the screenwidth of the iPad (and probably most tablets too) is between those constraints and can't use the contacts app in a browser.

Screen width below 768px show a back button like on mobile and greater than 1016 shows the fullscreen UX.
I hope this gets fixed soon :)

[skjnldsv]

duplicate of #1450 ?

[maurerle]

The newer issue is probably the duplicate. But yes, it describes the same issue.
But I can't reproduce it anymore since I pulled latest nextcloud:17-fpm-alpine docker image.

Running Contacts 3.1.8 and NC 17.0.3