Contacts: Contacts doesn't work at all...

[ryanerickson]

I'm unable to get Contacts to work at all... nothing. Only a gayed out cog and a spinner. Everything else thus far seems to work great. I'm stuck.

Steps to reproduce

1. New install of Nexcloud 12.04
2. Installed Contacts App
3. Doesn't allow me to do anything. Even the setting cog is greyed out not allowing me to do anything.

Expected behaviour

I think I should be able to at least open the settings.

Actual behaviour

I only get the spinning circile of death and a greyed out cog.

Server configuration

Steps to reproduce

1.
2.
3.

Expected behaviour

Tell us what should happen

Actual behaviour

Tell us what happens instead

Server configuration detail

Operating system: Linux 4.4.38-v7+ #938 SMP Thu Dec 15 15:22:21 GMT 2016 armv7l

Webserver: nginx/1.10.3 (fpm-fcgi)

Database: mysql 10.0.31

PHP version: 7.1.12-1+ubuntu16.04.1+deb.sury.org+1
Modules loaded: Core, date, libxml, openssl, pcre, zlib, filter, hash, Reflection, SPL, session, standard, cgi-fcgi, mysqlnd, PDO, xml, apcu, apc, bz2, calendar, ctype, curl, dom, mbstring, fileinfo, ftp, gd, gettext, iconv, igbinary, imagick, intl, json, exif, mcrypt, mysqli, pdo_mysql, Phar, posix, readline, redis, shmop, SimpleXML, smbclient, sockets, sysvmsg, sysvsem, sysvshm, tokenizer, wddx, xmlreader, xmlwriter, xsl, zip, libsmbclient, Zend OPcache

Nextcloud version: 12.0.4 - 12.0.4.3

Updated from an older Nextcloud/ownCloud or fresh install:

Where did you install Nextcloud from: unknown

Signing status

Array

List of activated apps

Enabled:
 - activity: 2.5.2
 - apporder: 0.4.1
 - bookmarks: 0.10.1
 - calendar: 1.5.6
 - contacts: 2.0.1
 - dav: 1.3.0
 - external: 2.0.3
 - federatedfilesharing: 1.2.0
 - files: 1.7.2
 - files_markdown: 2.0.1
 - files_pdfviewer: 1.1.1
 - files_sharing: 1.4.0
 - files_texteditor: 2.4.1
 - files_trashbin: 1.2.0
 - files_versions: 1.5.0
 - files_videoplayer: 1.1.0
 - gallery: 17.0.0
 - issuetemplate: 0.3.0
 - logreader: 2.0.0
 - lookup_server_connector: 1.0.0
 - metadata: 0.6.0
 - nextcloud_announcements: 1.1
 - notes: 2.3.2
 - notifications: 2.0.0
 - oauth2: 1.0.5
 - passman: 2.1.4
 - provisioning_api: 1.2.0
 - sharebymail: 1.2.0
 - tasks: 0.9.5
 - theming: 1.3.0
 - twofactor_backupcodes: 1.1.1
 - updatenotification: 1.2.0
 - workflowengine: 1.2.0
Disabled:
 - admin_audit
 - bruteforcesettings
 - caniupdate
 - encryption
 - federation
 - files_external
 - files_frommail
 - files_reader
 - firstrunwizard
 - password_policy
 - serverinfo
 - survey_client
 - systemtags
 - user_external
 - user_ldap

Configuration (config/config.php)

{
    "instanceid": "ocp4s5ray8wi",
    "passwordsalt": "***REMOVED SENSITIVE VALUE***",
    "secret": "***REMOVED SENSITIVE VALUE***",
    "trusted_domains": [
        "cloud.ryanerickson.com",
        "192.168.1.201"
    ],
    "datadirectory": "\/mount\/nc_data",
    "overwrite.cli.url": "https:\/\/cloud.ryanerickson.com",
    "dbtype": "mysql",
    "version": "12.0.4.3",
    "dbname": "nextcloud",
    "dbhost": "localhost",
    "dbport": "",
    "dbtableprefix": "oc_",
    "mysql.utf8mb4": true,
    "dbuser": "***REMOVED SENSITIVE VALUE***",
    "dbpassword": "***REMOVED SENSITIVE VALUE***",
    "installed": true,
    "htaccess.RewriteBase": "\/",
    "overwriteprotocol": "https",
    "loglevel": 1,
    "logtimezone": "Europe\/Berlin",
    "logfile": "\/var\/nc_data\/nextcloud.log",
    "log_rotate_size": 104857600,
    "cron_log": true,
    "filesystem_check_changes": 1,
    "quota_include_external_storage": false,
    "knowledgebaseenabled": false,
    "memcache.local": "\\OC\\Memcache\\APCu",
    "filelocking.enabled": "true",
    "memcache.locking": "\\OC\\Memcache\\Redis",
    "redis": {
        "host": "\/var\/run\/redis\/redis.sock",
        "port": 0,
        "timeout": 0
    },
    "maintenance": false,
    "theme": "",
    "enable_previews": true,
    "enabledPreviewProviders": [
        "OC\\Preview\\PNG",
        "OC\\Preview\\JPEG",
        "OC\\Preview\\GIF",
        "OC\\Preview\\BMP",
        "OC\\Preview\\XBitmap",
        "OC\\Preview\\Movie",
        "OC\\Preview\\PDF",
        "OC\\Preview\\MP3",
        "OC\\Preview\\TXT",
        "OC\\Preview\\MarkDown"
    ],
    "preview_max_x": 512,
    "preview_max_y": 512,
    "preview_max_scale_factor": 1,
    "auth.bruteforce.protection.enabled": true,
    "trashbin_retention_obligation": "auto, 7",
    "mail_smtpmode": "smtp",
    "mail_smtpauthtype": "LOGIN",
    "mail_from_address": "ryan",
    "mail_smtpsecure": "ssl",
    "mail_domain": "ryanerickson.com",
    "mail_smtpauth": 1,
    "mail_smtpport": "465",
    "mail_smtphost": "smtp.gmail.com",
    "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
    "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
    "updater.secret": "***REMOVED SENSITIVE VALUE***",
    "data-fingerprint": "d392d42ee80b24bf3ddf2b67dddd31c4"
}

Are you using external storage, if yes which one: local/smb/sftp/...

Are you using encryption: no

Are you using an external user-backend, if yes which one: no

With access to your command line run e.g.:
sudo -u www-data php occ ldap:show-config
from within your Nextcloud installation folder

No output

Without access to your command line download the data/owncloud.db to your local
computer or access your SQL server remotely and run the select query:
SELECT * FROM `oc_appconfig` WHERE `appid` = 'user_ldap';


Eventually replace sensitive data as the name/IP-address of your LDAP server or groups.

Client configuration

Browser: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.12; rv:57.0) Gecko/20100101 Firefox/57.0

Operating system: Server Linux, viewer OS X and Win 10.

Logs

Browser log

Insert your webserver log here 

Nextcloud log

Insert your Nextcloud log here

Browser log

Insert your browser log here, this could for example include:

Loading failed for the <script> with source “https://cloud.ryanerickson.com/cdn-cgi/apps/head/IC0iAtfpjM7hlqhnoBttws2_sU0.js”.

contacts:16
Content Security Policy: The page’s settings blocked the loading of a resource at https://cloud.ryanerickson.com/cdn-cgi/apps/head/IC0iAtfpjM7hlqhnoBttws2_sU0.js (“script-src 'nonce-VklxRElzZk5hL05mUGh0NmFJZ2ZjOVY0M1JnUW5TTFN1aHFzZjlKSlAxOD06THNIdEVyZUZQcUlPV25vdFVQQW1IWUpNaUVsVTAyNkkyMExoRWVReERTVT0=' 'unsafe-eval'”).
JQMIGRATE: Migrate is installed, version 1.4.0
core.js:3:542
SyntaxError: missing ; before statement
[Learn More]
angular.js:309:133
TypeError: angular is undefined
[Learn More]
angular-route.js:3:30
ReferenceError: angular is not defined
[Learn More]
angular-uuid4.js:12:1
TypeError: invalid 'in' operand angular
[Learn More]
angular-cache.js:1:339
TypeError: angular is undefined
[Learn More]
angular-sanitize.js:1:44
ReferenceError: angular is not defined
[Learn More]
select.js:2:300
ReferenceError: angular is not defined
[Learn More]
clickoutside.directive.js:1:26
TypeError: a is undefined
[Learn More]
ngclipboard.min.js:4:191
ReferenceError: angular is not defined
[Learn More]
main.js:1
ReferenceError: angular is not defined
[Learn More]
ui-bootstrap.min.js:7:4
ReferenceError: angular is not defined
[Learn More]
ui-bootstrap-tpls.min.js:7:4
[Passman extension] Stopping, vault key not set
inject.js:388:21
Source map error: SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data
Resource URL: https://cloud.ryanerickson.com/core/vendor/core.js?v=4822534ed6ca0daeff32e67601e69592-5
Source Map URL: purify.min.js.map
[Learn More]
Source map error: SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data
Resource URL: https://cloud.ryanerickson.com/apps/contacts/js/vendor/angular-cache/dist/angular-cache.js?v=4822534ed6ca0daeff32e67601e69592-5
Source Map URL: angular-cache.js.map
[Learn More]

[hungtcs]

Not work for me too.

Nextcloud 12.0.3

[skjnldsv]

Please clear your cache and try again :)

[jprangenbergde]

I have the same problem. Endless spinner on contacts-page.

Browser-Console:

Clearing the cache doesnt help.

[ryanerickson]

@skjnldsv I should have added more before, I was in a hurry getting the kids to bed... I've cleared my cache on three browsers on my Mac, IE on my Windows 10 work machine, and three browsers on my phone with the same results across the board.

[skjnldsv]

@jprangenbergde @ryanerickson thanks for trying it before! :)
Are you using the official releases from the appstore?

[ryanerickson]

@skjnldsv I am. I've downloaded (enabled) and disabled it several time from the appstore to no avail.

[skjnldsv]

Could you post your full browser log and your nextcloud log as well please?

[ryanerickson]

For my nextcloud log, would you like the error log or the debug log?

[skjnldsv]

@ryanerickson Error please :)

[ryanerickson]

error.txt

Here's the error.log.

[jprangenbergde]

I have installed the contact-addon from the app-store. The error-log is empty.

[skjnldsv]

This is very strange! 😕

[irgendwie]

@ryanerickson As far as I can see, the IP address of your server comes from cloudflare - is it possible, that this workaround works for you: https://github.com/owncloud/contacts/issues/450#issuecomment-302037223?

[ryanerickson]

@irgendwie Holy Crap! That was exactly the issue. Thank you so much for working with me @skjnldsv and @irgendwie .

[irgendwie]

@jprangenbergde Could it be the same for your Nextcloud instance?
@hungtcs Did clearing the cache help in your case? (Your issue is different then the Cloudflare workaround.)

[jprangenbergde]

@irgendwie I'm using cloudflare - disable minify works for me.