Community-edition: Can no longer open the app since the update

[EvanWasHere-zz]

Installed update 5.1 and 5.2. App does not fully open anymore. Just the loading page. I tried uninstalling the app and reinstalling.

-

Rambox 0.5.2
Electron 1.4.15
win32 x64 10.0.14393

[martinnj]

I had the same issue this morning. Clearing the Cache and Local Storage lets the program start again.
It will log you out of your Rambox account, and it seems you can't retrieve your configuration when relogging.

[EvanWasHere-zz]

This isn't Android. How would you do the same thing in Windows besides the uninstall I already tried?

[jbvazquez]

The app crashes when i log on

[martinnj]

@EvanWasHere : Help -> Tools -> Clear Cache and Help -> Tools -> Clear Local Storage.

[EvanWasHere-zz]

Thanks @martinnj That got the app up. But now when I go to login to the Rambox service, it goes to "connecting" and doesn't stop.

[martinnj]

Yep. When reading the other issues it seems like there is a problem with how it handles profiles/configurations right now.

[martinnj]

You can always download the previous release packages from the Releases page. :) Just remember it will attempt to auto-update.

[DennisdeBest]

I have the same issue on macOs with the 0.5.2, first endless loading fixed by clearing the cache and the local storage like suggested but then on logging in I just gen an endless loop of "Connecting ... please wait while we get your configuration"

[sigmahlm]

It works after remove Cache & LocalStorage, but if i use the sync-feature it breaks again.

[martinnj]

@DennisdeBest @sigmahlm check this comment in #606 .

[clivend]

problem is that the "profile" on localstorage misses this:

"user_metadata": {
"services_lastupdate": "2016-10-25T10:12:11.331Z"
}

[twinklebob]

Thanks @clivend worked for me!

[FValetudie]

Worked for me to : adding @clivend's data in the local storage using developer tools allowed me to reload rambox with my account and configuration (lost passwords, but the rest is ok !)
Thanks !

[Schroedingers-Cat]

Could this be treated with a hotfix?

[jbvazquez]

The program stops when y log on the screen says "Please wait until we get your configuration" an infinite progress bar

[blasmat]

I am having this issue as well, but am not able to get @clivend's solution to work. Perhaps I am not modifying the profile string properly in LocalStorage - would someone mind providing an example of how the LocalStorage profile value should look?

[FValetudie]

Mine looks like that, when you open developer tools and go to the 'Application' tab (profile key in Storage/Local Storage):
{"email":"f****@gmail.com","email_verified":true,"name":"<my name>","given_name":"<my name>","family_name":"<my name>","picture":"<url of my pic>","gender":"male","locale":"en-GB","clientID":"<my client id>","updated_at":"2017-01-26T10:48:33.263Z","user_id":"google-oauth2|<oauth key>","nickname":"fvaletudie","identities":[{"provider":"google-oauth2","user_id":"<oauth key>","connection":"google-oauth2","isSocial":true}],"created_at":"2016-09-09T13:33:33.331Z","global_client_id":"<global id>","user_metadata":{"services_last_update":"2017-01-26T11:58:10.331Z"}}

You can edit directly there (just add the user_metadata object at root level, before the last '}').

[jbbr]

Thanks @clivend @FValetudie - adding the missing field to the profile does fix this for me. All services preserved and still loggedin.

[blasmat]

Thank you @FValetudie. That got me in, but all services are cleared. Attempted to bring over the "services-#" values from a not-yet-updated installation of RamBox, but to no avail. Oh well, I'll just sign into everything again.

[jbbr]

@blasmat I used "user_metadata":{"services_last_update":"2016-10-25T10:12:11.331Z"} - don't know if the update-date has an influence in how the services are handled/imported but I didn't lost the sign ins.
But once they are lost it's probably not possible to restore them - unless you have a backup of your profile.

[saenzramiro]

Sorry guys, seems like I missed validating something and is giving error.

I will release a minor release in a few minutes.

[twinklebob]

I think it depends on what else you did. A lot of us deleted a lot of other
config data etc when we were trying to work out what the heck was going on.
Presumably if you don't do that this fix will be enough and you won't lose
all your services. Just one of those things.

On Thu, 26 Jan 2017 at 14:53 jbbr [e-mail] wrote:

@blasmat https://github.com/blasmat I used
"user_metadata":{"services_last_update":"2016-10-25T10:12:11.331Z"} -
don't know if the update-date has an influence in how the services are
handled/imported but I didn't lost the sign ins.
But once they are lost it's probably not possible to restore them - unless
you have a backup of your profile.

—
You are receiving this because you commented.
Reply to this email directly, view it on GitHub
https://github.com/saenzramiro/rambox/issues/609#issuecomment-275407457,
or mute the thread
https://github.com/notifications/unsubscribe-auth/AAtGpf_wCVlcb0cjNK2hIogwE1t0pMw2ks5rWLNpgaJpZM4LuToC
.

>

David Lumm
http://david.twinklebob.co.uk/

[SimJoSt]

Updated to 0.5.3, which fixes the issue with the infinite loading screen. But still, my services are not retrieved.
I cannot check, if they are stored on auth0 at all. Maybe the backup was destroyed?

[saenzramiro]

Now the services are stored in your profile in Auth0. You have to backup/restore it manually now.

[Gaudenz77]

Hey there all,
I had to stop using Rambox Version 5.17 (latest) on my Windows 1803. Tried everything. When I install it, it shows all Icons on Desktop, Start, Taskbar but when I click, nothing happens. Vwery sad, I liked this app. If someon is willing to help me, I am looking forwar to it.

[lock[bot]]

This thread has been automatically locked since there has not been any recent activity after it was closed. Please open a new issue for related bugs.