Codesandbox-client: Your card was declined.

Created on 24 Oct 2018 · 6Comments · Source: codesandbox/codesandbox-client

🐛 bug report

Description of the problem

How has this issue affected you? What are you trying to accomplish?

Half year ago I was trying to pay the subscription (patron) but got an error and forgot about that for some time. Today I was trying again and receive the error Your card was declined..
I have a friend with the same problem, we from Russia, сould that be the case?

request https://codesandbox.io/api/v1/users/current_user/subscription date date: Wed, 24 Oct 2018 08:46:01 GMT

Your Environment

| Software | Name/Version|
| ---------------- | ---------- |
| Сodesandbox | PROD-1540291027-be80aee
| Browser | Yandex 18.9.1.954
| Operating System | Windows 7

Source

artalar

👍3

Most helpful comment

Hey everyone, I wanted to give some context on this.

When we just released CodeSandbox Patrons our country of residence (The Netherlands) had an embargo on Russia. We weren't sure whether we were allowed to sell Patron subscriptions to people living in Russia and we also didn't have the money to ask a lawyer about this issue. We asked Stripe to decline cards from Russia at the time and whenever I got an e-mail from someone with a declined card I would give them free Patron. However, as CodeSandbox became more popular I started getting more and more messages about declined cards and I started slacking.

We've now looked into the embargo and it seems like it isn't in effect anymore. I've removed the block and it should now work as intended.

I'm sorry for the silence here, I didn't really have a good answer to the question but I should've at least sent a message about the current situation.

CompuIves on 22 Mar 2019

👍3

All 6 comments

@CompuIves

goodmind on 25 Nov 2018

I have the same problem and i'm from Russia too. Is it solved?

denkurten on 30 Jan 2019

Same here, also from Russia

CodeSpartan on 13 Feb 2019

Closing this, as we're using Stripe for credit card processing, and unfortunately we don't have any control over their card validation process.

lbogdan on 22 Mar 2019

Hey everyone, I wanted to give some context on this.

We've now looked into the embargo and it seems like it isn't in effect anymore. I've removed the block and it should now work as intended.

I'm sorry for the silence here, I didn't really have a good answer to the question but I should've at least sent a message about the current situation.

CompuIves on 22 Mar 2019

👍3

@CompuIves Thanks for more info, but I seem to be having a similar issue. Multiple cards, multiple PCs. I'm in the US, so I shouldn't have any issues like what you're describing, right?