Client: Version 2.5: A HTTP transmission error happened. : The server file discovery reply is missing data.

[JoKalliauer]

Expected behaviour

It should sync with server (Webservice works as expected)

Actual behaviour

Steps to reproduce

1. start owncloud version 2.5.3 or 2.5.4

Server configuration

Web server: https://owncloud.tuwien.ac.at/index.php/login

Details: https://www.it.tuwien.ac.at/owncloud (Version 9.1.1 10.1, see https://owncloud.tuwien.ac.at/status.php)

Client configuration

Client version: 2.5.3.(Win) and 2.5.4 (Linux)

Operating system: Windows 10 and Ubuntu 18.04

OS language: German (Win) and English (Linux)

Workaround

Downgrade to 2.4.3, see
https://help.nextcloud.com/t/http-transmission-error/41620/14

Linux: https://software.opensuse.org/download/package?project=isv:ownCloud:desktop:client-2.4.3&package=owncloud-client

Windows: https://download.owncloud.com/desktop/stable/ownCloud-2.4.3.10188-setup.exe

[guruz]

@JoKalliauer Does it work with 2.5.4? (Which has HTTP2 disabled, maybe that's related)
https://github.com/owncloud/client/releases/tag/v2.5.4

[JoKalliauer]

@guruz : I wrote Client version: 2.5.3.(Win) and 2.5.4 (Linux)
Therefore it did not work with 2.5.4 on Ubuntu. (I did not try on Windows.)

[cyryllo]

In my case, I use external authorization via imap (external_users). With every major update nextloud I have this problem until I log in. Then accounts with external authorization disappear. And shared catalogs disappear with them. Logging in with clients via imap restores the user again and the shared directories.

There is a chance to get around it somehow? because it starts to be tiring with more users.

[michaelstingl]

With every major update nextloud I have this problem until I log in.

@cyryllo This is the ownCloud repo 😉

[ckamm]

@JoKalliauer @cyryllo The error happens when the server does not send all data that is required for the sync client to work correctly. The size, permissions, etag or fileid are missing.

Note that the ownCloud Desktop client is not tested against nextcloud servers. Use a matching client-server pair!

[JoKalliauer]

@ckamm
I use a matching client-server pair.

But the server seems to use owncloud?
https://owncloud.tuwien.ac.at/index.php/login
https://www.it.tuwien.ac.at/owncloud

Die Open Source Software ownCloud (derzeit Version 9.1.1 10.1) läuft auf TU.it-Servern

Text is german and means: The Open Source Software ownCloud (currently version 9.1.1 10.1) runs at TU.it-Servers

Therfore I do not understand your last sentence.

[michaelstingl]

@JoKalliauer Looks like a server problem that can't be solved in the client. Please check with your admin.

[ckamm]

@JoKalliauer Ah, I mixed up the two reports then, sorry. You can figure out what data is missing exactly by looking at the "Missing properties" line in your client log file (https://doc.owncloud.org/desktop/2.5/troubleshooting.html#obtaining-the-client-log-file).

[JoKalliauer]

@ckamm :
I updated on Microsoft Windows [Version 10.0.17763.379] to owncloud-client 2.5.4:

And got this log-files:

20190325_2137_owncloud.log.0.gz

20190325_2138_owncloud.log.0.gz

20190325_2139_owncloud.log.0.log.zip

[ckamm]

@JoKalliauer "Dropbox" and "DropboxTU" have no etag. Maybe reuploading, deleting or editing will fix the server data - otherwise you'll need to contact your server admin.

[JoKalliauer]

@ckamm

How can I remove external storage?

I looked at

• https://doc.owncloud.com/server/admin_manual/configuration/files/external_storage_configuration_gui.html
• https://www.howtoforge.com/tutorial/how-to-add-external-storage-to-owncloud-9/

but my preferences/settings do look different.

[ckamm]

@JoKalliauer I don't know. Potentially a server configuration issue? Server admin can probably help.

[guruz]

@JoKalliauer "Dropbox" and "DropboxTU" have no etag.

Maybe this is fixed with a newer version of https://github.com/owncloud/files_external_dropbox/ ?
ownCloud 9 is also not very current anymore..

[JoKalliauer]

I think the homepage is outdated, and we have a newer owncloud-version.

https://owncloud.tuwien.ac.at/status.php

  |  
-- | --
installed | true
maintenance | false
needsDbUpgrade | false
version | "10.1.0.4"
versionstring | "10.1.0"
edition | "Enterprise"
productname | "ownCloud TU Wien"

I did not get any E-Mail reply till now from the help-desk of my university (=server-administrator). I might call/visit them.

[JoKalliauer]

The Service Center of the University removed the external mounts and everything works fine now. Thanks!

[michaelstingl]

@JoKalliauer glad to hear – have a great weekend!

[ashleydrees]

Searching for a resolution to my issue I ended up here, I am setting up Nextcloud 16.0.5 to use external SMB resources, I was trying out different settings and mounts and now I am completely unable to add any SMB external resources that can sync with Nextcloud Client Version 2.6.0stable, the moment i add an external SMB resource - it shows up in a web browser fine but the Nextcloud Client always fails with the above error... removing the external SMB resource removes the error and the NC Client can sync again... adding new different named SMB External resources all have the same effect.

[ashleydrees]

After reading a lot more about it and trying to get it working for some hours. I tried the OC Client 2.5.4 build 11456, which does not have an issue with the external SMB mounted drive but does complain about the "Server version 16.0.5.1-nextcloud is unsupported! proceed at your own risk" well i did and it now works... I will drop back to the NextCLOUD client and see if that is still broken. - it is, i'll drop back to OC client for now.