Client: Disconnected

[iangetz]

First try: I downloaded and installed the Windows client which seemed to work. Tried running a terminal command... long story, I uninstalled the app because it wasn't working.

Second try: Found workarounds online for using Keybase CLI application. Re-installed Windows client. But once opened, even after a restart, the client seems to be unable to connect to the internet.

my log id: 23e0c46b44d05f257dff561c

I'm excited about this app and will continue trying. I did not find exact situation online so submitting a ticket.

Cheers,
Ian

[cjb]

Thanks for the report, CC @zanderz @maxtaco @patrickxb

18096 2017-03-05T11:35:54.254920-05:00 - [DEBU keybase engine.go:66] 1b4 - RunEngine(ListTracking) -> ok
18097 panic: runtime error: invalid memory address or nil pointer dereference

[maxtaco]

@patrickxb can you take this one?

[maxtaco]

18103 github.com/keybase/client/go/libkb.(*IdentityTable).GetTrackList(0x0, 0x0, 0x0, 0x0)
18104 C:/Jenkins/workspace/windows-installer_0/src/github.com/keybase/client/go/libkb/id_table.go:1141 +0x2d

[maxtaco]

i'm already looking at it now, let me just put a PR

[maxtaco]

PR up in #6142

[maxtaco]

Ok, the PR is in. I'm slightly concerned this is a workaround of a deeper problem.

[KidPluto]

It is common for the chat app to be looking for the internet, before I am connected to the internet. I had this same issue this morning, with that same cute screen shot above. It is never clear to me how to stop/start this application. I have had this working with no problems for a couple of weeks now. At the moment the problem has cleared. I have since rebooted. Thx

[Sgouws]

I am still experiencing this issue, however the occurrences are rare. If for example my connection drops for over 5-10 mins, Keybase will(sometimes) struggle to reconnect. I have to exit and restart the app to get it working.

@KidPluto You can 'quit' out of Keybase via the notifications area icon, click the Keybase icon, click the 'hamburger-ish' menu on the top right and click 'quit' at the bottom of that menu. (Windows)

[iangetz]

Hello. I don't think it was connectivity related but I don't know much. I uninstalled and removed every file I could find (again) and started over. It worked this time!

If there was anything in the log submitted, I hope it helps fix issues for the future.

Ian

[adsactly]

Hmm, I am having the same issue Keybase won't connect.

[zanderz]

@adsactly @joshuaferrara Are you on Windows? One user experiencing this disconnected message had it solved with the fix contained in this special build, if you would like to try: https://s3.amazonaws.com/prerelease.keybase.io/windows/Keybase_1.0.21-20170428134902%2B4280d08.386.exe

[joshuaferrara]

@zanderz Yes, I am on windows. That build is working for me!

[Zenexer]

Still experiencing this issue on Windows 10 x64.

Update: Seems like restarting watchdog2 is a temporary workaround.

[zanderz]

@Zenexer can you do a keybase log send at the Keybase Shell? Have you disabled any Keybase startup shortcuts?

[Zenexer]

@zanderz That was the first thing I checked; they were enabled. I'll send the logs next time I'm at that computer.

[phoniks]

I'm helping someone else who is using keybase, and they seem to be having this issue as well. Was a permanent fix ever discovered? I wonder if the same exe would function at this point or if it would be too outdated - this issue is almost 2 years old after all. I'm on a mac, and not super familiar with Windows.