Client: Can't open personal private folder

[llorephie]

My log id: b315755d1108627ad316c61c

[strib]

Hi @llorephie, it looks like you revoked all devices that have access to this folder, and then added your newest device. So unfortunately there is no way to recover whatever data you had in that folder. Would you mind giving us some background about how that happened, so we can improve the product? Why did you revoke your paper key?

We can reset it for you. If you want us to do that, please run this command on an currently-valid keybase device, and substitute the current date and time where indicated:

keybase sign -m "<DATE_AND_TIME>: Please reset folder /keybase/private/llorephie because all the devices that have access have been revoked."

and post the results here.

[llorephie]

Thanks, @strib.
I've lost my backup and re-installed all my devices, forgot to backup Keybase keys, only main GPG survived :)

Here is signed message:

BEGIN KEYBASE SALTPACK SIGNED MESSAGE. kXR7VktZdyH7rvq v5wcIkHbs0cfyzn CdiiUPXEHv0Ct0K 4SX71CJHyVvPFnv 3ImnPk0VpjxZ1jn zzz8FY9nZn0w584 UTR5k1mp8W28Vjq RVaMkICAk5yxDPj YhYtxqx6hDaIyQC uxCPdClBbgLLEuJ fsNlsRmraEtETFp Qjwv13QVVHGGZ7j 07xpriV94aCrbEv I7KOhwBYxtWHUfV j2Q3gO2VbByGCPC MOpuQKDVGkyShnj CHkYvgAVbq49opC RftRbFrGDFTXonI dq9y47jvkYwAa6B N1wHBDyX7YKEZsg gOzQeKGi6ahq0NF L2o193Xn0VhE4nd Xnsmxi9scmClEWR 7rmg9oS8kAwPAkO iC7asQnekNmbfsj 9ZrmrSMb6PK6XZL 0LIjSsVF70HXxXp QaV9JerxF76IkCY tc5IRbgL7Z0481s wrXAOrVmyuwmu. END KEYBASE SALTPACK SIGNED MESSAGE.

[strib]

Thanks, I'll get to this tomorrow when I'm back in the office.

[strib]

Your private folder is now reset. If things look ok to you, please close this out. Thanks!

[strib]

@matjaz: done.

Next time (for anyone else reading this in the future): please open a new ticket rather than comment on an old one. I'm more likely to notice it that way.

[joaosilva2095]

Hi!

I am joaosilva2095 in Keybase and I can't access my private folder "joaosilva2095" because I have revoked in all devices and then added a new one. Is it possible for you to reset my private folder?

Thank you!

[strib]

@joaosilva2095:
If you want us to reset your folder, please run this command on an currently-valid keybase device, and substitute the current date and time where indicated:

keybase sign -m "<DATE_AND_TIME>: Please reset folder /keybase/private/joaosilva2095 because all the devices that have access have been revoked."

and post the results here.

[joaosilva2095]

@strib

Result:

BEGIN KEYBASE SALTPACK SIGNED MESSAGE. kXR7VktZdyH7rvq v5weRa0zkXBWqkR Exasse8OueC2asj WAgZslZ1Nen5B9N YReft6shmNIqNwv AHwoGOJSS1T692c VOr8ZxlpEfZJuzu 9yozRrmZjqUBqUJ XBIJEQsn5VhGJaZ BCyTQgvpGtSrH7m 7sXFNmLy7fol5X9 4lEysSUYUDI2pGa awPnru1Cs0r6kih UXosW3j9vvNLUKo O1EGHRMY7R6Xr7X ONhZ7bZdQ8GhL5Z HSbg80GkE90ogX5 spBBF6vU9QHTYRM 05chV4kznCCZSVz dFduvSemcY3xmHv 2O3iEYFVeYZNCpP AeWiWWqv4aW3wRF cYwxm4oAKGxxYL2 bC6VfomdKgXde. END KEYBASE SALTPACK SIGNED MESSAGE.

[strib]

@joaosilva2095: I reset the folder. Please check it out and close this if everything seems ok. (Might require a Keybase restart.)

[joaosilva2095]

Ya it is working! Thank you :D (the issue is already closed I think)