Cinnamon: Linux Mint 19.1 Will not Shutdown or Restart

[nohad123]

```

• Cinnamon version (cinnamon --version) 4.2.4
  
  
  
  • Please specify if you are using the daily builds PPA (https://launchpad.net/~linuxmint-daily-build-team/+archive/ubuntu/daily-builds).
  
  
• Distribution - (Mint 17.2, Arch, Fedora 25, etc...) Mint 19.2
• Graphics hardware and driver used Intel© Core™ i7-8565U CPU @ 1.80GHz × 4, Intel Corporation Device 3ea0 (prog-if 00 [VGA controller])
• 32 or 64 bit 64 bit
• Attach /home//.xsession-errors, or /var/log/syslog
  ```
  sudo lshw
  [sudo] password for nohad:
  nohad-blade-stealth
  description: Notebook
  product: Blade Stealth (RZ09-02812W52)
  vendor: Razer
  version: 1.04
  serial: BY1909A57601490
  width: 64 bits
  capabilities: smbios-3.2 dmi-3.2 smp vsyscall32
  configuration: boot=normal chassis=notebook family=1A581000 Razer Blade Stealth sku=RZ09-02812W52 uuid=33386665-3638-3763-3464-393234333663
  *-core
  description: Motherboard
  product: LY310
  vendor: Razer
  physical id: 0
  *-firmware
  description: BIOS
  vendor: Razer
  physical id: 0
  version: 1.02
  date: 01/09/2019
  size: 64KiB
  capacity: 15MiB
  capabilities: pci upgrade shadowing cdboot bootselect socketedrom edd int13floppy1200 int13floppy720 int13floppy2880 int5printscreen int14serial int17printer acpi usb biosbootspecification uefi
  *-memory
  description: System Memory
  physical id: 23
  slot: System board or motherboard
  size: 16GiB
  *-bank:0
  description: Row of chips LPDDR3 Synchronous 2133 MHz (0.5 ns)
  product: K4EBE304EB-EGCG
  vendor: Samsung
  physical id: 0
  serial: 55000000
  slot: ChannelA-DIMM0
  size: 8GiB
  width: 64 bits
  clock: 2133MHz (0.5ns)
  *-bank:1
  description: Row of chips LPDDR3 Synchronous 2133 MHz (0.5 ns)
  product: K4EBE304EB-EGCG
  vendor: Samsung
  physical id: 1
  serial: 55000000
  slot: ChannelB-DIMM0
  size: 8GiB
  width: 64 bits
  clock: 2133MHz (0.5ns)
  *-cache:0
  description: L1 cache
  physical id: 2d
  slot: L1 Cache
  size: 256KiB
  capacity: 256KiB
  capabilities: synchronous internal write-back unified
  configuration: level=1
  *-cache:1
  description: L2 cache
  physical id: 2e
  slot: L2 Cache
  size: 1MiB
  capacity: 1MiB
  capabilities: synchronous internal write-back unified
  configuration: level=2
  *-cache:2
  description: L3 cache
  physical id: 2f
  slot: L3 Cache
  size: 8MiB
  capacity: 8MiB
  capabilities: synchronous internal write-back unified
  configuration: level=3
  *-cpu
  description: CPU
  product: Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz
  vendor: Intel Corp.
  physical id: 30
  bus info: cpu@0
  version: Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz
  slot: U3E1
  size: 3200MHz
  capacity: 4600MHz
  width: 64 bits
  clock: 100MHz
  capabilities: x86-64 fpu fpu_exception wp vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx pdpe1gb rdtscp constant_tsc art arch_perfmon pebs bts rep_good nopl xtopology nonstop_tsc cpuid aperfmperf tsc_known_freq pni pclmulqdq dtes64 monitor ds_cpl vmx est tm2 ssse3 sdbg fma cx16 xtpr pdcm pcid sse4_1 sse4_2 x2apic movbe popcnt tsc_deadline_timer aes xsave avx f16c rdrand lahf_lm abm 3dnowprefetch cpuid_fault epb invpcid_single ssbd ibrs ibpb stibp tpr_shadow vnmi flexpriority ept vpid ept_ad fsgsbase tsc_adjust bmi1 avx2 smep bmi2 erms invpcid mpx rdseed adx smap clflushopt intel_pt xsaveopt xsavec xgetbv1 xsaves dtherm ida arat pln pts hwp hwp_notify hwp_act_window hwp_epp md_clear flush_l1d arch_capabilities cpufreq
  configuration: cores=4 enabledcores=4 threads=8
  *-pci
  description: Host bridge
  product: Intel Corporation
  vendor: Intel Corporation
  physical id: 100
  bus info: pci@0000:00:00.0
  version: 0b
  width: 32 bits
  clock: 33MHz
  *-display
  description: VGA compatible controller
  product: Intel Corporation
  vendor: Intel Corporation
  physical id: 2
  bus info: pci@0000:00:02.0
  version: 00
  width: 64 bits
  clock: 33MHz
  capabilities: pciexpress msi pm vga_controller bus_master cap_list rom
  configuration: driver=i915 latency=0
  resources: irq:147 memory:ab000000-abffffff memory:40000000-4fffffff ioport:4000(size=64) memory:c0000-dffff
  *-generic:0
  description: Signal processing controller
  product: Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor Thermal Subsystem
  vendor: Intel Corporation
  physical id: 4
  bus info: pci@0000:00:04.0
  version: 0b
  width: 64 bits
  clock: 33MHz
  capabilities: msi pm cap_list
  configuration: driver=proc_thermal latency=0
  resources: irq:16 memory:ad310000-ad317fff
  *-generic:1
  description: Signal processing controller
  product: Intel Corporation
  vendor: Intel Corporation
  physical id: 12
  bus info: pci@0000:00:12.0
  version: 30
  width: 64 bits
  clock: 33MHz
  capabilities: pm msi cap_list
  configuration: driver=intel_pch_thermal latency=0
  resources: irq:16 memory:ad327000-ad327fff
  *-usb
  description: USB controller
  product: Intel Corporation
  vendor: Intel Corporation
  physical id: 14
  bus info: pci@0000:00:14.0
  version: 30
  width: 64 bits
  clock: 33MHz
  capabilities: pm msi xhci bus_master cap_list
  configuration: driver=xhci_hcd latency=0
  resources: irq:127 memory:ad300000-ad30ffff
  *-usbhost:0
  product: xHCI Host Controller
  vendor: Linux 5.0.0-31-generic xhci-hcd
  physical id: 0
  bus info: usb@1
  logical name: usb1
  version: 5.00
  capabilities: usb-2.00
  configuration: driver=hub slots=12 speed=480Mbit/s
  *-usb:0
  description: USB hub
  product: USB2.0 Hub
  vendor: VIA Labs, Inc.
  physical id: 1
  bus info: usb@1:1
  version: 3.b4
  capabilities: usb-2.10
  configuration: driver=hub slots=4 speed=480Mbit/s
  *-usb:0
  description: USB hub
  product: USB 2.0 Hub
  vendor: Terminus Technology Inc.
  physical id: 2
  bus info: usb@1:1.2
  version: 1.11
  capabilities: usb-2.00
  configuration: driver=hub maxpower=100mA slots=4 speed=480Mbit/s
  *-usb
  description: Audio device
  product: USB PnP Audio Device
  vendor: JMTek, LLC.
  physical id: 3
  bus info: usb@1:1.2.3
  version: 1.00
  capabilities: usb-1.10 audio-control
  configuration: driver=usbhid maxpower=100mA speed=12Mbit/s
  *-usb:1
  description: Audio device
  product: Razer Nari
  vendor: Razer
  physical id: 4
  bus info: usb@1:1.4
  version: 1.00
  capabilities: usb-1.10 audio-control
  configuration: driver=usbhid maxpower=100mA speed=12Mbit/s
  *-usb:1
  description: USB hub
  product: USB2.0 Hub
  vendor: VIA Labs, Inc.
  physical id: 2
  bus info: usb@1:2
  version: d.a0
  capabilities: usb-2.10
  configuration: driver=hub slots=4 speed=480Mbit/s
  *-usb:0
  description: USB hub
  product: USB2.0 Hub
  vendor: VIA Labs, Inc.
  physical id: 2
  bus info: usb@1:2.2
  version: d.a0
  capabilities: usb-2.10
  configuration: driver=hub slots=4 speed=480Mbit/s
  *-usb:0
  description: Mass storage device
  product: External HDD
  vendor: Western Digital
  physical id: 1
  bus info: usb@1:2.2.1
  logical name: scsi1
  version: 1.75
  serial: 57442D575846304135393036313335
  capabilities: usb-2.00 scsi emulated scsi-host
  configuration: driver=usb-storage maxpower=2mA speed=480Mbit/s
  *-disk
  description: SCSI Disk
  product: 5000BEV External
  vendor: WD
  physical id: 0.0.0
  bus info: scsi@1:0.0.0
  logical name: /dev/sdb
  version: 1.75
  serial: WD-WXF0A5906135
  size: 465GiB (500GB)
  capabilities: partitioned partitioned:dos
  configuration: ansiversion=4 logicalsectorsize=512 sectorsize=512 signature=000c7a46
  *-volume
  description: HPFS/NTFS partition
  physical id: 1
  bus info: scsi@1:0.0.0,1
  logical name: /dev/sdb1
  capacity: 465GiB
  capabilities: primary bootable
  *-usb:1
  description: Mouse
  product: Razer Lancehead Tournament Edition
  vendor: Razer
  physical id: 2
  bus info: usb@1:2.2.2
  version: 2.00
  capabilities: usb-2.00
  configuration: driver=usbhid maxpower=500mA speed=12Mbit/s
  *-usb:2
  description: Mouse
  product: Razer Firefly
  vendor: Razer
  physical id: 3
  bus info: usb@1:2.2.3
  version: 2.00
  capabilities: usb-2.00
  configuration: driver=usbhid maxpower=500mA speed=12Mbit/s
  *-usb:1
  description: Keyboard
  product: Razer BlackWidow
  vendor: Razer
  physical id: 4
  bus info: usb@1:2.4
  version: 2.00
  capabilities: usb-2.00
  configuration: driver=usbhid maxpower=500mA speed=12Mbit/s
  *-usb:2
  description: Mass storage device
  product: USB DISK 2.0
  physical id: 3
  bus info: usb@1:3
  logical name: scsi0
  version: 1.00
  serial: 07AA08011D51D611
  capabilities: usb-2.00 scsi emulated scsi-host
  configuration: driver=usb-storage maxpower=200mA speed=480Mbit/s
  *-disk
  description: SCSI Disk
  product: USB DISK 2.0
  physical id: 0.0.0
  bus info: scsi@0:0.0.0
  logical name: /dev/sda
  version: PMAP
  size: 7640MiB (8011MB)
  capabilities: removable
  configuration: logicalsectorsize=512 sectorsize=512
  *-medium
  physical id: 0
  logical name: /dev/sda
  size: 7640MiB (8011MB)
  *-usb:3
  description: Video
  product: Integrated Camera
  vendor: Azurewave
  physical id: 6
  bus info: usb@1:6
  version: 18.13
  serial: 200901010001
  capabilities: usb-2.01
  configuration: driver=uvcvideo maxpower=500mA speed=480Mbit/s
  *-usb:4
  description: Keyboard
  product: Razer Blade
  vendor: Razer
  physical id: 8
  bus info: usb@1:8
  version: 2.00
  capabilities: usb-2.00
  configuration: driver=usbhid maxpower=500mA speed=12Mbit/s
  *-usb:5
  description: Human interface device
  product: Touchscreen
  vendor: ELAN
  physical id: 9
  bus info: usb@1:9
  version: 57.02
  capabilities: usb-2.00
  configuration: driver=usbhid maxpower=100mA speed=12Mbit/s
  *-usb:6
  description: Bluetooth wireless interface
  vendor: Intel Corp.
  physical id: a
  bus info: usb@1:a
  version: 0.02
  capabilities: bluetooth usb-2.00
  configuration: driver=btusb maxpower=100mA speed=12Mbit/s
  *-usbhost:1
  product: xHCI Host Controller
  vendor: Linux 5.0.0-31-generic xhci-hcd
  physical id: 1
  bus info: usb@2
  logical name: usb2
  version: 5.00
  capabilities: usb-3.00
  configuration: driver=hub slots=6 speed=5000Mbit/s
  *-usb:0
  description: USB hub
  product: USB3.0 Hub
  vendor: VIA Labs, Inc.
  physical id: 1
  bus info: usb@2:1
  version: 3.b4
  capabilities: usb-3.10
  configuration: driver=hub slots=4 speed=5000Mbit/s
  *-usb
  description: Generic USB device
  product: USB 10/100/1000 LAN
  vendor: Realtek
  physical id: 3
  bus info: usb@2:1.3
  version: 30.00
  serial: 000001
  capabilities: usb-3.00
  configuration: driver=r8152 maxpower=288mA speed=5000Mbit/s
  *-usb:1
  description: USB hub
  product: USB3.0 Hub
  vendor: VIA Labs, Inc.
  physical id: 2
  bus info: usb@2:2
  version: d.a5
  capabilities: usb-3.00
  configuration: driver=hub slots=4 speed=5000Mbit/s
  *-usb:0
  description: Generic USB device
  product: Dell USB3.0 Dock
  vendor: DisplayLink
  physical id: 1
  bus info: usb@2:2.1
  version: 31.05
  serial: 1409100014B
  capabilities: usb-3.20
  configuration: driver=usbfs maxpower=8mA speed=5000Mbit/s
  *-usb:1
  description: USB hub
  product: USB3.0 Hub
  vendor: VIA Labs, Inc.
  physical id: 2
  bus info: usb@2:2.2
  version: d.a5
  capabilities: usb-3.00
  configuration: driver=hub slots=4 speed=5000Mbit/s
  *-usb:2
  description: Audio device
  product: Dell USB3.0 Dock
  vendor: DisplayLink
  physical id: 3
  bus info: usb@2:2.3
  version: 31.05
  serial: 1409100014
  capabilities: usb-3.20 audio-control
  configuration: driver=cdc_ncm maxpower=8mA speed=5000Mbit/s
  *-memory UNCLAIMED
  description: RAM memory
  product: Intel Corporation
  vendor: Intel Corporation
  physical id: 14.2
  bus info: pci@0000:00:14.2
  version: 30
  width: 64 bits
  clock: 33MHz (30.3ns)
  capabilities: pm cap_list
  configuration: latency=0
  resources: memory:ad320000-ad321fff memory:ad326000-ad326fff
  *-network DISABLED
  description: Wireless interface
  product: Intel Corporation
  vendor: Intel Corporation
  physical id: 14.3
  bus info: pci@0000:00:14.3
  logical name: wlo1
  version: 30
  serial: d4:3b:04:04:ea:52
  width: 64 bits
  clock: 33MHz
  capabilities: pm msi pciexpress msix bus_master cap_list ethernet physical wireless
  configuration: broadcast=yes driver=iwlwifi driverversion=5.0.0-31-generic firmware=43.95eb4e97.0 latency=0 link=no multicast=yes wireless=IEEE 802.11
  resources: irq:16 memory:ad31c000-ad31ffff
  *-serial:0
  description: Serial bus controller
  product: Intel Corporation
  vendor: Intel Corporation
  physical id: 15
  bus info: pci@0000:00:15.0
  version: 30
  width: 64 bits
  clock: 33MHz
  capabilities: pm bus_master cap_list
  configuration: driver=intel-lpss latency=0
  resources: irq:16 memory:72000000-72000fff
  *-serial:1
  description: Serial bus controller
  product: Intel Corporation
  vendor: Intel Corporation
  physical id: 15.1
  bus info: pci@0000:00:15.1
  version: 30
  width: 64 bits
  clock: 33MHz
  capabilities: pm bus_master cap_list
  configuration: driver=intel-lpss latency=0
  resources: irq:17 memory:72001000-72001fff
  *-communication
  description: Communication controller
  product: Intel Corporation
  vendor: Intel Corporation
  physical id: 16
  bus info: pci@0000:00:16.0
  version: 30
  width: 64 bits
  clock: 33MHz
  capabilities: pm msi bus_master cap_list
  configuration: driver=mei_me latency=0
  resources: irq:156 memory:ad323000-ad323fff
  *-pci:0
  description: PCI bridge
  product: Intel Corporation
  vendor: Intel Corporation
  physical id: 1c
  bus info: pci@0000:00:1c.0
  version: f0
  width: 32 bits
  clock: 33MHz
  capabilities: pci pciexpress msi pm normal_decode bus_master cap_list
  configuration: driver=pcieport
  resources: irq:122
  *-pci:1
  description: PCI bridge
  product: Intel Corporation
  vendor: Intel Corporation
  physical id: 1c.4
  bus info: pci@0000:00:1c.4
  version: f0
  width: 32 bits
  clock: 33MHz
  capabilities: pci pciexpress msi pm normal_decode bus_master cap_list
  configuration: driver=pcieport
  resources: irq:123 ioport:3000(size=4096) memory:ac000000-ad0fffff ioport:80000000(size=301989888)
  *-display
  description: 3D controller
  product: GP108M [GeForce MX150]
  vendor: NVIDIA Corporation
  physical id: 0
  bus info: pci@0000:02:00.0
  version: a1
  width: 64 bits
  clock: 33MHz
  capabilities: pm msi pciexpress cap_list rom
  configuration: driver=nouveau latency=0
  resources: irq:146 memory:ac000000-acffffff memory:80000000-8fffffff memory:90000000-91ffffff ioport:3000(size=128) memory:ad000000-ad07ffff
  *-pci:2
  description: PCI bridge
  product: Intel Corporation
  vendor: Intel Corporation
  physical id: 1d
  bus info: pci@0000:00:1d.0
  version: f0
  width: 32 bits
  clock: 33MHz
  capabilities: pci pciexpress msi pm normal_decode bus_master cap_list
  configuration: driver=pcieport
  resources: irq:124 ioport:5000(size=8192) memory:94000000-aa0fffff ioport:50000000(size=570425344)
  *-pci
  description: PCI bridge
  product: JHL6340 Thunderbolt 3 Bridge (C step) [Alpine Ridge 2C 2016]
  vendor: Intel Corporation
  physical id: 0
  bus info: pci@0000:03:00.0
  version: 02
  width: 32 bits
  clock: 33MHz
  capabilities: pci pm msi pciexpress normal_decode bus_master cap_list
  configuration: driver=pcieport
  resources: irq:16 ioport:5000(size=4096) memory:94000000-aa0fffff ioport:50000000(size=570425344)
  *-pci:0
  description: PCI bridge
  product: JHL6340 Thunderbolt 3 Bridge (C step) [Alpine Ridge 2C 2016]
  vendor: Intel Corporation
  physical id: 0
  bus info: pci@0000:04:00.0
  logical name: /dev/fb0
  version: 02
  width: 64 bits
  clock: 33MHz
  capabilities: pci pm msi pciexpress normal_decode bus_master cap_list fb
  configuration: depth=32 driver=pcieport mode=3840x2160 visual=truecolor xres=3840 yres=2160
  resources: iomemory:1f10-1f0f irq:16 memory:aa000000-aa0fffff
  *-generic
  description: System peripheral
  product: JHL6340 Thunderbolt 3 NHI (C step) [Alpine Ridge 2C 2016]
  vendor: Intel Corporation
  physical id: 0
  bus info: pci@0000:05:00.0
  version: 02
  width: 32 bits
  clock: 33MHz
  capabilities: pm msi pciexpress msix bus_master cap_list
  configuration: driver=thunderbolt latency=0
  resources: irq:16 memory:aa000000-aa03ffff memory:aa040000-aa040fff
  *-pci:1
  description: PCI bridge
  product: JHL6340 Thunderbolt 3 Bridge (C step) [Alpine Ridge 2C 2016]
  vendor: Intel Corporation
  physical id: 1
  bus info: pci@0000:04:01.0
  version: 02
  width: 64 bits
  clock: 33MHz
  capabilities: pci pm msi pciexpress normal_decode bus_master cap_list
  configuration: driver=pcieport
  resources: iomemory:51510-5150f irq:126 ioport:5000(size=4096) memory:94000000-a9efffff ioport:50000000(size=570425344)
  *-pci:2
  description: PCI bridge
  product: JHL6340 Thunderbolt 3 Bridge (C step) [Alpine Ridge 2C 2016]
  vendor: Intel Corporation
  physical id: 2
  bus info: pci@0000:04:02.0
  version: 02
  width: 64 bits
  clock: 33MHz
  capabilities: pci pm msi pciexpress normal_decode bus_master cap_list
  configuration: driver=pcieport
  resources: iomemory:1f10-1f0f irq:18 memory:a9f00000-a9ffffff
  *-usb
  description: USB controller
  product: Intel Corporation
  vendor: Intel Corporation
  physical id: 0
  bus info: pci@0000:3b:00.0
  version: 02
  width: 32 bits
  clock: 33MHz
  capabilities: pm msi pciexpress xhci cap_list
  configuration: driver=xhci_hcd latency=0
  resources: irq:128 memory:a9f00000-a9f0ffff
  *-usbhost:0
  product: xHCI Host Controller
  vendor: Linux 5.0.0-31-generic xhci-hcd
  physical id: 0
  bus info: usb@3
  logical name: usb3
  version: 5.00
  capabilities: usb-2.00
  configuration: driver=hub slots=2 speed=480Mbit/s
  *-usbhost:1
  product: xHCI Host Controller
  vendor: Linux 5.0.0-31-generic xhci-hcd
  physical id: 1
  bus info: usb@4
  logical name: usb4
  version: 5.00
  capabilities: usb-3.00
  configuration: driver=hub slots=2 speed=5000Mbit/s
  *-pci:3
  description: PCI bridge
  product: Intel Corporation
  vendor: Intel Corporation
  physical id: 1d.4
  bus info: pci@0000:00:1d.4
  version: f0
  width: 32 bits
  clock: 33MHz
  capabilities: pci pciexpress msi pm normal_decode bus_master cap_list
  configuration: driver=pcieport
  resources: irq:125 memory:ad200000-ad2fffff
  *-storage
  description: Non-Volatile memory controller
  product: Lite-On Technology Corporation
  vendor: Lite-On Technology Corporation
  physical id: 0
  bus info: pci@0000:3c:00.0
  version: 01
  width: 64 bits
  clock: 33MHz
  capabilities: storage pm msi pciexpress msix nvm_express bus_master cap_list
  configuration: driver=nvme latency=0
  resources: irq:16 memory:ad200000-ad203fff
  *-isa
  description: ISA bridge
  product: Intel Corporation
  vendor: Intel Corporation
  physical id: 1f
  bus info: pci@0000:00:1f.0
  version: 30
  width: 32 bits
  clock: 33MHz
  capabilities: isa bus_master
  configuration: latency=0
  *-multimedia
  description: Audio device
  product: Intel Corporation
  vendor: Intel Corporation
  physical id: 1f.3
  bus info: pci@0000:00:1f.3
  version: 30
  width: 64 bits
  clock: 33MHz
  capabilities: pm msi bus_master cap_list
  configuration: driver=snd_hda_intel latency=32
  resources: irq:167 memory:ad318000-ad31bfff memory:ad100000-ad1fffff
  *-serial:2 UNCLAIMED
  description: SMBus
  product: Intel Corporation
  vendor: Intel Corporation
  physical id: 1f.4
  bus info: pci@0000:00:1f.4
  version: 30
  width: 64 bits
  clock: 33MHz
  configuration: latency=0
  resources: memory:ad322000-ad3220ff ioport:efa0(size=32)
  *-serial:3 UNCLAIMED
  description: Serial bus controller
  product: Intel Corporation
  vendor: Intel Corporation
  physical id: 1f.5
  bus info: pci@0000:00:1f.5
  version: 30
  width: 32 bits
  clock: 33MHz
  configuration: latency=0
  resources: memory:fe010000-fe010fff
  *-power UNCLAIMED
  physical id: 1
  *-network:0
  description: Ethernet interface
  physical id: 2
  logical name: enx34298f746bcc
  serial: 34:29:8f:74:6b:cc
  size: 10Mbit/s
  capacity: 1Gbit/s
  capabilities: ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd 1000bt 1000bt-fd autonegotiation
  configuration: autonegotiation=on broadcast=yes driver=r8152 driverversion=v1.09.9 duplex=half link=no multicast=yes port=MII speed=10Mbit/s
  *-network:1
  description: Ethernet interface
  physical id: 3
  logical name: enx9cebe817d41f
  serial: 9c:eb:e8:17:d4:1f
  capabilities: ethernet physical
  configuration: broadcast=yes driver=cdc_ncm driverversion=22-Aug-2005 firmware=CDC NCM ip=192.168.0.107 link=yes multicast=yes

Issue
In the last couple of iterations my lap top will not shutdown nor will it reboot. Have to manually press the off button.

Steps to reproduce
Reproduce on my hardware only.
Not an intermittent problem but a permanent problem.

Expected behaviour
Laptop should shut down/reboot properly using the appropriate buttons.

Other information
Razer Lap Top
syslog.txt
xsession-errors.txt

[N1vBruno]

I'm not a developer nor do I speak for anyone at Linux Mint, but as an average user I think this is specific to you and not an issue with Cinnamon (could be something you installed or have setting up, idk). You should try to search for help in Mint or others forums.

But maybe an update to Mint 19.2 and/or to a newer kernel (if available in Mint repositories) could fix your problem.

And as a workaround you could try these commands in terminal: shutdown now and shutdown -r now (this one for rebooting), so maybe you don't have to press the off button.

[icarter09]

@nohad123 did @N1vBruno suggestion of using the terminal cmds provide a work-around for you? I agree that an upgrade would be in your best interest to solve this problem as well.

[nohad123]

Hello, neither of the terminal commands work. Sorry for my mistake but I am on 19.2. This problem only started happening with the latest software and latest kernels. I think it was after a Kernel update that it started but I did not make a note of the Kernel number. I have been using Linux Mint for years without this issue.

[icarter09]

@nohad123 thanks for the update. You could always roll back the kernel version if need be.

[N1vBruno]

Well, you can go to the Update Manager -> View -> Linux Kernels, than you can see which kernel you are using and upgrade to a newer one (or rollback to an older kernel if you are already with the newest). Maybe you have both, so you can choose which one to boot in the Grub menu.

The commands returns any errors? There are others you could try, including some with force variables.