Brave-browser: Estimated ads decreasing

Created on 13 Jul 2020 · 11Comments · Source: brave/brave-browser

Brave rewards are automatically decreasing. Had 5 BAT in my brave wallet. fired laptop it itself got decreased to 4.3 BAT. Again got some Ads and clicked them, it goes to 4.7 BAT after that I shut down the laptop. Again in evening I opened and seeing that Brave rewards are again stuck to 4.3 BAT. Please help me out.

OAndroid ODesktop closewontfix featurads needs-investigation

Source

Mr-grey-hat

All 11 comments

@NejcZdovc is this due to balance being an ad grant versus user-provided BAT? (guessing that is why it was tagged as ads)

bsclifton on 14 Jul 2020

@bsclifton this is about estimates for ads not about claimed grants afaik

NejcZdovc on 14 Jul 2020

👍1

Even though I have clicked multiple Ads notifications, momentarily it increases but after some time it gets stuck to same 4.3 BAT.
Enclosing today's ss here.
Screenshot (12)
I am attaching yesterday's ss also.
Screenshot (11)

Mr-grey-hat on 14 Jul 2020

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@Mr-grey-hat Would you be available for a screen-share please? thanks

tmancey on 24 Jul 2020

@tmancey I would be happily do so, but since 2 days its working fine, although I am still keeping track in case it goes wrong. I have a query, Is there any way I could reget lost BAT? I raised this issue on brave community forum also they gave some 2 BAT but the loss is more.

Mr-grey-hat on 24 Jul 2020

@Mr-grey-hat If the issue occurs again please do let me know. To look into the lost bat could you please visit brave//rewards-internals and send over the payment id via email (please do not post in this chat)

tmancey on 25 Jul 2020

@tmancey mailing u, please check

Mr-grey-hat on 26 Jul 2020

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In brave-internals I checked logs and found 31 signed tokens which failed to refill to convert to unblinded tokens.

Mr-grey-hat on 28 Jul 2020

@tmancey another problem arises, Since 2-3 days I am not getting any Ad notification even though I am browsing extensively, Please look into this matter.

Mr-grey-hat on 7 Aug 2020

Ad campaigns vary by country, and by operating system. In some countries, there may be fewer ads observed throughout the month based on campaign size, delivery pacing, operating systems, content categories and that advertisers have selected to run their ads to.

As we continue to generate additional demand for countries where Brave Ads are available, the consistency should improve over time.

tmancey on 7 Aug 2020

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Closing issue as BAT was lost due to disabling/re-enabling ads. User will reach out for further help if needed. Thanks

tmancey on 11 Aug 2020

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