Brave-browser: Videos on Amazon Prime not playable

Created on 6 Feb 2019  ·  45Comments  ·  Source: brave/brave-browser

This is a copy of #3144 because it got closed because of an update of Brave but it is still not fixed.

NOTE: I have the Widevine Addon already installed and the error still occurs.

Description

Videos on Amazon Prime are not playable (With Version 0.59.35 it works with shields down)
Tried for 30 Minutes and did not find a workaround.

Steps to Reproduce

  1. Go to Amazon.de
  2. Watch any Prime Video (With Widevine installed)
  3. Disable Shields or leave them enabled
  4. Error occurres

Actual result:

image
Video does not play and instead throws an error

Expected result:

Video should play normal

Reproduces how often:

Easily reproduced 100% of tries

Brave version (brave://version info)

0.59.35 Chromium: 72.0.3626.81 (Offizieller Build) (64-Bit)
ac8b982e05014492d1bd7d317628a4f22a97ffa0-refs/branch-heads/3626@{#796}
Windows

UPDATE: Does also affect Version 0.59.34
UPDATE2: Version 0.59.35 fixed it partially: It is now working with shields down. I did not change anything on the browser between these two versions.

Reproducible on current release:

  • Does it reproduce on brave-browser dev/beta builds?
    Not tried yet

Website problems only:

  • Does the issue resolve itself when disabling Brave Shields?
    Yes for Version 0.59.35
  • Is the issue reproducible on the latest version of Chrome?
    No
bug closefixed-by-component-update featurshieldwebcompat needs-investigation plugiWidevine prioritP3 workarounshields-down
Source
picture AstroGD
👍6

Most helpful comment

Amazon now displays an error message:
Prime Video Error Message
The link takes you to a page "Prime Video System Requirements for Computers" which states:

"To access Prime Video, please ensure that you are running the latest version of one of these web browsers:

Google Chrome
Mozilla Firefox
Microsoft Internet Explorer
Microsoft Edge
Safari
Opera
Prime Video playback is supported on these web browsers."

Brave does not appear to be supported unless it's considered to be Google Chrome. I'm still using Version 0.67.123 Chromium: 76.0.3809.87 (Official Build) (64-bit).

Brave Nightly does properly support HD on my system.

picture frua97 on 3 Aug 2019
👍3

All 45 comments

Well apparently there was an update that I did not notice from 0.59.34 to 0.59.35 which seems to resolve the issue when I am having shields down - I edited my description. It is now working with shields down on 0.59.35 but it was not at all working on 0.59.34

AstroGD picture AstroGD on 7 Feb 2019

@AstroGD does the issue with the shields enabled still happen when using 0.60.45 Chromium: 72.0.3626.109 which is the latest version on the release channel. Where you using the default shield settings? Or did you make some changes? Example, blocking "All Cookies" rather than "3rd Party".

kjozwiak picture kjozwiak on 27 Feb 2019

@kjozwiak Yes the issue still applies with shields on to version 0.60.45 with Chromium 72.0.3626.109 As far as I know I am using default settings. I played with the Settings and found out that disabling the blocking of ads and trackers solves the issue. The other settings are not relevant in my case

I am using the following settings:
image
image

AstroGD picture AstroGD on 27 Feb 2019

Same issue here.
Version 0.61.51 Chromium: 73.0.3683.75 (Official Build) (64-bit)
Screenshot 2019-03-14 at 20 28 43

andyrpearson picture andyrpearson on 14 Mar 2019
👍1

Seems to be working for me once I installed Widevine on on amazon.com with the default shield settings, example:

Screen Shot 2019-03-26 at 10 28 37 PM

I wonder if different amazon locales behave differently? Perhaps co.uk and .com differs? @andyrpearson @AstroGD can you guys paste which ads/trackers are being blocked when you're attempting to watch content on Amazon but can't due to the shields? Example:

Screen Shot 2019-03-26 at 10 32 19 PM

Rather than adding a screenshot, please copy the full URLs and paste them into the issue if you can. Much appreciated!

kjozwiak picture kjozwiak on 27 Mar 2019

Will do it tomorrow

AstroGD picture AstroGD on 30 Mar 2019

This is the list of all blocked Trackers when attempting to play a video on Amazon Prime Germany @kjozwiak

AstroGD picture AstroGD on 31 Mar 2019

Same for me on Prime Video Germany, on latest and up to date Manjaro Linux with brave Version 0.63.34 Chromium: 74.0.3729.40 (Official Build) unknown (64-bit). I checked which additional queries are blocked when trying to start a video vs. when just browsing the catalog (to narrow down on the culprit) and came up with the following:

  1. https://fls-eu.amazon.de/1/batch/1/OE/
  2. https://atv-ps-eu.amazon.de/cdp/usage/ReportEvent?gascEnabled=false&firmware=1&version=1&client_version=1.2.200463.0&marketplaceId=A1PA6795UKMFR9&deviceTypeID=AOAGZA014O5RE&sourceSystem=AOAGZA014O5RE&deviceID=09940a7dd43016281de35b090620d0e42286fbb3395cfed614e7cdeb&operatingSystem=Linux&browser=Chrome%2074.0.3729.40
  3. https://fls-eu.amazon.de/1/batch/1/OP/A1PA6795UKMFR9:257-9604987-5276142:4T4Y06CBKW19DKM6KNZT$uedata=s:%2Fgp%2Fvideo%2Fstorefront%2Fuedata%2Funsticky%2F257-9604987-5276142%2FVideo%2Fntpoffrw%3Fld%26v%3D0.203265.0%26id%3D4T4Y06CBKW19DKM6KNZT%26ctb%3D1%26sc0%3Ddv-av-hover-unknown%26bb0%3D0%26af0%3D398%26cf0%3D398%26pc0%3D398%26ld0%3D398%26t0%3D1554798465535%26csmtags%3Daui%7Caui%3Aajax%26pty%3DBrowse%26spty%3DAIVStorefront%26pti%3D3010075031%26tid%3DG1TG3DJ8H1SYBQNCT10K%26aftb%3D1:48631
  4. https://atv-ps-eu.amazon.de/cdp/catalog/GetPlaybackResources?asin=B07NDR9Z3X&consumptionType=Streaming&desiredResources=PlaybackUrls%2CCatalogMetadata%2CForcedNarratives%2CSubtitlePresets%2CSubtitleUrls%2CTransitionTimecodes%2CTrickplayUrls%2CCuepointPlaylist%2CXRayMetadata%2CPlaybackSettings&deviceID=09940a7dd43016281de35b090620d0e42286fbb3395cfed614e7cdeb&deviceTypeID=AOAGZA014O5RE&firmware=1&gascEnabled=false&marketplaceID=A1PA6795UKMFR9&resourceUsage=CacheResources&userWatchSessionId=24252ea1-8bcf-4607-8dfe-88e0375a0efc&videoMaterialType=Feature&clientId=9ee9ba9b-f89c-41bb-8aa0-4db6e7f24cad&operatingSystemName=Linux&operatingSystemVersion=unknown&deviceDrmOverride=CENC&deviceStreamingTechnologyOverride=DASH&deviceProtocolOverride=Https&supportedDRMKeyScheme=DUAL_KEY&liveManifestType=live%2Caccumulating&deviceBitrateAdaptationsOverride=CVBR%2CCBR&titleDecorationScheme=primary-content&subtitleFormat=TTMLv2&languageFeature=MLFv2&uxLocale=de_DE&xrayDeviceClass=normal&xrayPlaybackMode=playback&xrayToken=INCEPTION_LITE_FILMO_V2&playbackSettingsFormatVersion=1.0.0
  5. https://atv-ps-eu.amazon.de/cdp/catalog/GetPlaybackResources?asin=B07NDR9Z3X&consumptionType=Streaming&desiredResources=PlaybackUrls%2CCatalogMetadata%2CForcedNarratives%2CSubtitlePresets%2CSubtitleUrls%2CTransitionTimecodes%2CTrickplayUrls%2CCuepointPlaylist%2CXRayMetadata%2CPlaybackSettings&deviceID=09940a7dd43016281de35b090620d0e42286fbb3395cfed614e7cdeb&deviceTypeID=AOAGZA014O5RE&firmware=1&gascEnabled=false&marketplaceID=A1PA6795UKMFR9&resourceUsage=ImmediateConsumption&userWatchSessionId=24252ea1-8bcf-4607-8dfe-88e0375a0efc&videoMaterialType=Feature&clientId=9ee9ba9b-f89c-41bb-8aa0-4db6e7f24cad&operatingSystemName=Linux&operatingSystemVersion=unknown&deviceDrmOverride=CENC&deviceStreamingTechnologyOverride=DASH&deviceProtocolOverride=Https&supportedDRMKeyScheme=DUAL_KEY&liveManifestType=live%2Caccumulating&deviceBitrateAdaptationsOverride=CVBR%2CCBR&titleDecorationScheme=primary-content&subtitleFormat=TTMLv2&languageFeature=MLFv2&uxLocale=de_DE&xrayDeviceClass=normal&xrayPlaybackMode=playback&xrayToken=INCEPTION_LITE_FILMO_V2&playbackSettingsFormatVersion=1.0.0
  6. https://atv-ps-eu.amazon.de/cdp/usage/ReportEvent?version=1&deviceID=09940a7dd43016281de35b090620d0e42286fbb3395cfed614e7cdeb&firmware=1&deviceTypeID=AOAGZA014O5RE&marketplaceId=A1PA6795UKMFR9

I'd assume the https://atv-ps-eu.amazon.de/cdp/catalog/GetPlaybackResources? links are those causing the issue as the rest looks like actual tracking

ivoberger picture ivoberger on 9 Apr 2019
👍1

Same problem here with amazon.co.uk. Widevine is already installed and netflix is working, so it can't be a DRM problem

Version 0.62.51 Chromium: 73.0.3683.103 (Official Build) (64-bit)

  1. https://images-eu.ssl-images-amazon.com/images/G/02/ape/sf/desktop/DAsf-1.50.62847f7._V468670964_.js?csm_attribution=APE-SafeFrame
  2. https://unagi-eu.amazon.com/1/events/com.amazon.csm.nexusclient.prod
  3. https://atv-ps-eu.amazon.co.uk/cdp/catalog/GetPlaybackResources?asin=B07NTZWYFY&consumptionType=Streaming&desiredResources=PlaybackUrls%2CCatalogMetadata%2CForcedNarratives%2CSubtitlePresets%2CSubtitleUrls%2CTransitionTimecodes%2CTrickplayUrls%2CCuepointPlaylist%2CXRayMetadata%2CPlaybackSettings&deviceID=9de72c43f1bd4a30fedd83390f8e4f090b8ecc3f4b362de89c6a3d6e&deviceTypeID=AOAGZA014O5RE&firmware=1&gascEnabled=false&marketplaceID=A1F83G8C2ARO7P&resourceUsage=ImmediateConsumption&userWatchSessionId=8225327e-7e84-45aa-998a-1dd8047ca570&videoMaterialType=Feature&clientId=f22dbddb-ef2c-48c5-8876-bed0d47594fd&operatingSystemName=Windows&operatingSystemVersion=10.0&deviceDrmOverride=CENC&deviceStreamingTechnologyOverride=DASH&deviceProtocolOverride=Https&supportedDRMKeyScheme=DUAL_KEY&liveManifestType=live%2Caccumulating&deviceBitrateAdaptationsOverride=CVBR%2CCBR&titleDecorationScheme=primary-content&subtitleFormat=TTMLv2&languageFeature=MLFv2&uxLocale=en_GB&xrayDeviceClass=normal&xrayPlaybackMode=playback&xrayToken=INCEPTION_LITE_FILMO_V2&playbackSettingsFormatVersion=1.0.0&deviceVideoQualityOverride=SD
  4. https://fls-eu.amazon.co.uk/1/batch/1/OP/A1F83G8C2ARO7P:258-1776563-9703935:ARQBMT5MNN11GV2BTZWQ$uedata=s:%2Fgp%2Fproduct%2FB07NB96L6W%2Fuedata%2Funsticky%2F258-1776563-9703935%2FVideo%2Fntpoffrw%3Fld%26v%3D0.203265.0%26id%3DARQBMT5MNN11GV2BTZWQ%26bf%3Ddall_1-dcm_1-xhr_1-qs_1-ael_1-atob_1-pjs_0-njs_0-cjs_0-rhn_0-sel_0-chrm_0-plg_0-no_0-%26m%3D1%26sc%3DARQBMT5MNN11GV2BTZWQ%26ue%3D9%26ns%3D178%26ne%3D215%26cf%3D1084%26af%3D478%26be%3D1498%26pc%3D3458%26tc%3D-413%26na_%3D-413%26ul_%3D-191%26_ul%3D-189%26rd_%3D-1555259878225%26_rd%3D-1555259878225%26fe_%3D-404%26lk_%3D-404%26_lk%3D-404%26co_%3D-404%26_co%3D-404%26sc_%3D-1555259878225%26rq_%3D-395%26rs_%3D-200%26_rs%3D730%26dl_%3D-170%26di_%3D1508%26de_%3D1508%26_de%3D1570%26_dc%3D3457%26ld_%3D3457%26_ld%3D-1555259878225%26ntd%3D0%26ty%3D1%26rc%3D0%26hob%3D5%26hoe%3D11%26ld%3D3459%26t%3D1555259881684%26ctb%3D1%26rt%3Dcf%3A65-11-17-28-6-0-1_af%3A30-10-14-3-4-0-1_ld%3A91-14-18-28-8-2-0%26csmtags%3Daui%7Caui%3Aaui_build_date%3A3.18.14-2018-12-18%7Cnavbar%7Ccf-before-load%7Cfls-eu%7Cadblk_yes%7Ccsm-feature-touch-enabled%3Afalse%7Caui%3Alink%3AAmazonUI%3Acachehit%7Caui%3Ascript%3AAmazonUI%3Acachehit%7Caui%3Acss%3AAmazonUIFont-amazonember_rg%3Acachehit%7Caui%3Acss%3AAmazonUIBaseCSS-sprite_1x%3Acachehit%7Caui%3Acss%3AAmazonUIFont-amazonember_bd%3Acachehit%7Caui%3Acss%3AAmazonUIFont-amazonember_rgit%3Acachehit%7Ciss-on-time%26viz%3Dvisible%3A9%26pty%3DDetail%26spty%3DTVSeason%26pti%3DB07NB4L446%26tid%3DDV37J7A3N3DAPWGJA7HM%26aftb%3D1%26ui%3D3:3463
  5. https://fls-eu.amazon.co.uk/1/batch/1/OP/A1F83G8C2ARO7P:258-1776563-9703935:ARQBMT5MNN11GV2BTZWQ$uedata=s:%2Fgp%2Fproduct%2FB07NB96L6W%2Fuedata%2Funsticky%2F258-1776563-9703935%2FVideo%2Fntpoffrw%3Fld%26v%3D0.203265.0%26id%3DARQBMT5MNN11GV2BTZWQ%26bf%3Ddall_1-dcm_1-xhr_1-qs_1-ael_1-atob_1-pjs_0-njs_0-cjs_0-rhn_0-sel_0-chrm_0-plg_0-no_0-%26sc0%3Diss-init-pc%26bb0%3D189%26cf0%3D3423%26be0%3D3423%26pc0%3D3423%26ld0%3D3423%26t0%3D1555259881648%26sc1%3Dsupertcg%26bb1%3D374%26cf1%3D374%26pc1%3D376%26ld1%3D376%26t1%3D1555259878601%26sc2%3Dweb-player-src%26pc2%3D388%26ld2%3D388%26t2%3D1555259878613%26sc3%3DcsmCELLSframework%26bb3%3D1492%26pc3%3D1492%26ld3%3D1493%26t3%3D1555259879718%26sc4%3DcsmCELLSpdm%26bb4%3D1493%26pc4%3D1495%26ld4%3D1495%26t4%3D1555259879720%26sc5%3DcsmCELLSvpm%26bb5%3D1495%26pc5%3D1496%26ld5%3D1496%26t5%3D1555259879721%26sc6%3DcsmCELLSfem%26bb6%3D1496%26pc6%3D1496%26ld6%3D1496%26t6%3D1555259879721%26ctb%3D1:3463
  6. https://fls-eu.amazon.co.uk/1/batch/1/OP/A1F83G8C2ARO7P:258-1776563-9703935:ARQBMT5MNN11GV2BTZWQ$uedata=s:%2Fgp%2Fproduct%2FB07NB96L6W%2Fuedata%2Funsticky%2F258-1776563-9703935%2FVideo%2Fntpoffrw%3Fld%26v%3D0.203265.0%26id%3DARQBMT5MNN11GV2BTZWQ%26ctb%3D1%26sc0%3Due_sushi_v1%26bb0%3D3804%26pc0%3D3804%26ld0%3D3804%26t0%3D1555259882029%26pty%3DDetail%26spty%3DTVSeason%26pti%3DB07NB4L446%26tid%3DDV37J7A3N3DAPWGJA7HM%26aftb%3D1:3805
  7. https://fls-eu.amazon.co.uk/1/batch/1/OE/
  8. https://atv-ps-eu.amazon.co.uk/cdp/usage/ReportEvent?version=1&deviceID=9de72c43f1bd4a30fedd83390f8e4f090b8ecc3f4b362de89c6a3d6e&firmware=1&deviceTypeID=AOAGZA014O5RE&marketplaceId=A1F83G8C2ARO7P
  9. https://atv-ps-eu.amazon.co.uk/cdp/usage/Re

I need to completely take the shields down for amazon to get playback working.

tamj0rd2 picture tamj0rd2 on 14 Apr 2019
👍1

I am had experienced the same problem with the WidevineCdm in the USA as of April 15th with the latest Brave version. Solution is to turn off the "Connections Encryption" and that solved it.

tolpster picture tolpster on 15 Apr 2019

I also was taking a secure test on Saturday for Dell using Brave and the connection stalled. I had all shields down for it.

tolpster picture tolpster on 15 Apr 2019

@tolpster Disabling Connections Encryption does not work in my case as I commented above. I need to disable the blockage of ads and trackers for this particular error. But disabling parts of the shield is a workaround and no solution as the most people using brave I think want the entire shield activated.
But anyway thanks for the comment

AstroGD picture AstroGD on 15 Apr 2019

this is still happening on

Title | Value
-- | --
Brave | 0.64.77 Chromium: 74.0.3729.169 (Official Build) (64-bit)
Revision | 78e4f8db3ce38f6c26cf56eed7ae9b331fc67ada-refs/branch-heads/3729@{#1013}
OS | Windows 10 OS Build 17763.503
JavaScript | V8 7.4.288.28

Netflix and youtube works but amazon prime video does not work. I have disabled shields for amazon but doesn't seem to work.

bibodha picture bibodha on 4 Jun 2019

Update:

Still happening on

| Title | Value |
|------------- |------------------------------------------------------------------------ |
| Version | 0.65.118 Chromium: 75.0.3770.80 ( Offizieller Build ) (64-Bit) |
| Revision | 9a9aa15057b6b2cc0909bdcf638c0b65ecd516f2-refs/branch-heads/3770@{#948} |
| OS | Windows 10 OS Version 1903 (Build 18362.145) |
| Java Script | V8 7.5.288.22 |

Workaround is still to only disable third-party-trackers

This issue does not affect amazon.com but amazon.de, amazon.co.uk and maybe other sites as well. It seems that the required URLs are whitelisted for amazon.com but not for other top-level-domains.

AstroGD picture AstroGD on 11 Jun 2019

Just installed Brave and am experiencing the same problem.

Amazon.co.uk
Version 0.65.120 Chromium: 75.0.3770.90 (Official Build) (64-bit)
OS: MacOS v10.14.5

...I am not sure where to find the Javascript and revision info...

[edit: amazon.co.uk not amazon.com]

jchhenderson picture jchhenderson on 18 Jun 2019

Still happening. Any reason for this?

itstheandre picture itstheandre on 25 Jun 2019
👍1

Still doesn't work, even with all shields down. (Amazon.de)

UPDATE:
Managed to get it working by disabling 'HTTPS Everywhere' in the settings.
Video is playing now but not in HD for some reason.

dtourassis picture dtourassis on 27 Jun 2019
❤1 👍1

Thats strange - So it seems that my workaround is not working for everyone

AstroGD picture AstroGD on 27 Jun 2019

Thats strange - So it seems that my workaround is not working for everyone

Hi - you're workaround does work for me (thanks!), but thought the dev's should know that their latest release did not solve the problem. I have to disable both Cross-site trackers and scripts

cheers, J.

jchhenderson picture jchhenderson on 28 Jun 2019
👍1

Cannot play videos in HD on Prime Video (amazon.com in US).

Browser: Brave Version 0.66.99 Chromium: 75.0.3770.100 (Official Build) (64-bit), shields up, scripts unblocked.

OS: Microsoft Windows 10 Pro, Version 10.0.17763 Build 17763

Turning off shields doesn't help.

frua97 picture frua97 on 14 Jul 2019

@frua97 do you have Widevine enabled/installed by any chance? If you visit brave://components, do you see a Widevine Content Decryption Module entry?

kjozwiak picture kjozwiak on 15 Jul 2019

Same issue as @frua97 but on macOS. Cannot play videos in HD on Prime Video (amazon.com U.S.)

Using latest Brave stable version as of writing:

Version 0.66.100 Chromium: 75.0.3770.142 (Official Build) (64-bit)

and Widevine is enabled:

Widevine Content Decryption Module - Version: 4.10.1440.18
Status - Up-to-date

Tried with shields down, disabling HTTPS Everywhere, and other workarounds suggested above.

Weird thing is, HD works out of the box using the latest Brave Dev build, which seems to include the same version of Widevine. Not sure what's different.

jamescoletti picture jamescoletti on 17 Jul 2019

@kjozwiak Yes, Widevine Content Decryption Module - Version: 4.10.1440.18 installed.

frua97 picture frua97 on 20 Jul 2019

@rebron @bsclifton we should probably change this to a priority/P2 as it's getting a decent amount of +1 from the community. Thoughts?

kjozwiak picture kjozwiak on 21 Jul 2019
👍3

Can our Amazon testers try out Brave Nightly? see if it helps or not?

ryanbr picture ryanbr on 23 Jul 2019

Already works for me on Brave Dev, and confirmed on current Brave Nightly as well. (macOS 10.14)

jamescoletti picture jamescoletti on 23 Jul 2019

Any idea of when it might come to the main version?

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On Tue, Jul 23, 2019 at 10:23, Fanboynz notifications@github.com wrote:
Can our Amazon testers try out Brave Nightly? see if it helps or not?

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itstheandre picture itstheandre on 23 Jul 2019

I've had the same problem with my own Chromium browser as well as Brave at the same time. It's working fine with Brave Nightly now. How did you fix it?

Honskiful picture Honskiful on 24 Jul 2019

Still not working on my end :( this and #1337 , #3379 , #1726 (same issues with lastpass, basically) are the only issues that stop me from saying sayonara to Firefox, to be honest

itstheandre picture itstheandre on 28 Jul 2019

Just going to cookies and allowing the blocked section worked to me.

OsuCelsius picture OsuCelsius on 29 Jul 2019

HD playback is magically working for me now. Was going to experiment with cookie settings but haven't changed a thing yet. Maybe something changed with Amazon video delivery 🤷🏻‍♂️

jamescoletti picture jamescoletti on 29 Jul 2019

Still doesn't work for me even with Shields down (Release version), please fix.

karenkliu picture karenkliu on 31 Jul 2019

Amazon now displays an error message:
Prime Video Error Message
The link takes you to a page "Prime Video System Requirements for Computers" which states:

"To access Prime Video, please ensure that you are running the latest version of one of these web browsers:

Google Chrome
Mozilla Firefox
Microsoft Internet Explorer
Microsoft Edge
Safari
Opera
Prime Video playback is supported on these web browsers."

Brave does not appear to be supported unless it's considered to be Google Chrome. I'm still using Version 0.67.123 Chromium: 76.0.3809.87 (Official Build) (64-bit).

Brave Nightly does properly support HD on my system.

frua97 picture frua97 on 3 Aug 2019
👍3

@frua97 thanks for confirming Nightly does work! 😄

bsclifton picture bsclifton on 5 Aug 2019

Still doesn't work for me even with Shields down (Release version), please fix.

@karenkliu can you check and see if it's working for you on Nightly?

kjozwiak picture kjozwiak on 6 Aug 2019

@kjozwiak It works on the latest version of Nightly (Version 0.70.36 Chromium: 76.0.3809.87) after I click "Allow" on the Widevine dialogue.

karenkliu picture karenkliu on 6 Aug 2019

@bsclifton @rebron seems like this was most likely fixed via https://github.com/brave/brave-browser/issues/4793?

@karenkliu would you be able to check the latest 0.68.x from https://github.com/brave/brave-browser/releases/ as well? I can't reproduce the original issue or I would have checked 👍

kjozwiak picture kjozwiak on 7 Aug 2019

I just ran into the exact same issue.
For me, enabling/allowing Trackers fixes the issue.
Seems like this is not an issue with Brave itself.

0.67.123 Chromium: 76.0.3809.87

arman-ku picture arman-ku on 7 Aug 2019

still got the same issue in the latest stable, however the latest beta worked for me a few days ago. not sure why.

d3ighty picture d3ighty on 22 Aug 2019

Same issue on desktop:
Version 1.0.1 Chromium: 78.0.3904.108 (Official Build) (64-bit)

hebron-george picture hebron-george on 27 Nov 2019

Just tested on a clean profile (1.0.1), installed Widevine. Wouldn't play complaining I should update Widevine in brave://componients . Which I did, still complained with the same error message.

Once I restarted the browser, it worked fine. (Shields on). Playback is fine, I get the "Best Quality" when I played The Boys Episode 1

ryanbr picture ryanbr on 27 Nov 2019

Amazon Prime Video (amazon.com, US) works on my system with Version 1.0.1 Chromium: 78.0.3904.108 (Official Build) (64-bit) works on Microsoft Windows 10 Pro 10.0.17763 Build 17763 with Shields UP, cross-site trackers blocked, connections upgraded to https, scripts NOT blocked, all cookies allowed, device recognition attempts blocked. More restrictive shield settings do not work.

frua97 picture frua97 on 27 Nov 2019

Just a reach out, I've re-tested in Version 1.4.96 Chromium: 80.0.3987.132 (Official Build) (64-bit), With widevine installed, Shields on default (no changes) I had no issues with any playback.

Can you re-check there is amazon issues @AstroGD @andyrpearson @ivoberger @tamj0rd2 If possible?

ryanbr picture ryanbr on 14 Mar 2020

Tested it with the same version of Brave and it works fine for me. If there is no one still having the issue i'll close this issue in a bit.

AstroGD picture AstroGD on 14 Mar 2020

Just re-tested before closing this ticket, worked fine playing various Amazon prime videos.

Seems safe to close this now.

ryanbr picture ryanbr on 26 May 2020
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