Brave-browser: Brave Verified Publisher and Send a Tip not showing at all for a Brave Verified Publisher

[jfnasp]

Description

Brave Verified Publisher icon and Send a Tip button do not show for a publisher that is a Brave Verified Publisher. (SpanishDict.com)

Seems to be similar to Issue #2816.

Steps to Reproduce

1. Go to the site spanishdict.com
2. Click on the orange triangle.
3. Brave Verified Publisher icon and Send a Tip button never appears, even after waiting for a minute. On other sites, whether verified (vimeo.com) or unverified (google.com), it appears about every other time. The problem seems to be a timeout on checking the site on the Brave servers.

Actual result:

Expected result:

Reproduces how often:

Brave version (brave://version info)

Brave | 0.58.21 Chromium: 71.0.3578.98 (Official Build) (64-bit)
Revision | 15234034d19b85dcd9a03b164ae89d04145d8368-refs/branch-heads/3578@{#897}
OS | Windows
JavaScript | V8 7.1.302.31
Flash | (Disabled)

Reproducible on current release:

• Does it reproduce on brave-browser dev/beta builds?

Website problems only:

• Does the issue resolve itself when disabling Brave Shields? YES.
• Is the issue reproducible on the latest version of Chrome?

Additional Information

Note that after contacting Spanishdict, the problem is only on my end. They could not reproduce my problem.

[jfnasp]

Now it is working, for some reason! (9 days later.) It appears as a verified publisher, and I can send a tip. Note that the date for my auto-contribute passed by (in which it said it had insufficient funds to contribute, which is untrue. So that bug continues.) But now I can send a tip. So perhaps it is tied to the auto-contribute date somehow, or perhaps it is tied to network time-out (faster today??). My guess is that it is tied to the network still. I will continue to update this entry if there are changes.

[mouradski]

my site appear to be verified under windows but not on Mac OS

[NejcZdovc]

@mouradski did you just verified your site or was verified for few days now?

[mouradski]

@NejcZdovc about 3 days ago, but i tested other sites like vice.com with same issue

my site : https://www.2giga.link, as you can see it's verified under windows

[NejcZdovc]

I see it as verified on macOS. This is not platform specific. It's how up to date is your publisher_list. Will checkout logic again, maybe there is something more to it. Thank you for the report

[mouradski]

thanx @NejcZdovc for your work

i added a screen

http://prntscr.com/mtxuo0

[mouradski]

i waited 48h and my site still not verified on mac

[bsclifton]

cc: @atsyed87 RE: @mouradski above

[atsyed87]

i waited 48h and my site still not verified on mac

Sometimes the Rewards panel fails to download the list of verified publishers. You can force the browser to re-download the list.

Locate the “publishers_list” file in your Brave user files directory. I’ve added the path to each file, based on OS:

OSX: /Users/[You]/Library/Application Support/BraveSoftware/Brave-Browser-Development/Default

Windows: AppData/Local/ OR AppData/Roaming/ (look for a Brave folder; the file should be in there)

Linux: /.config/BraveSoftware/Brave-Browser-Development/Default

The publishers_list file will be in one of these folders. Close all instances of Brave, delete the publishers_list file, and reopen the browser. Your site should come up as verified.

[mouradski]

thanks for your answer @atsyed87

the publishers_list already contains my site ["2giga.link",true,false,{"channel_id":"de9c1c4f-aeb8-4ec5-b773-f2b8a0388235","title":"Brave Rewards","description":

i stopped brave instance and deleted file then launched brave browser, my site still not verified

Version 0.60.48 Chromium: 72.0.3626.121 (Build officiel) (64 bits)

publishers_list.txt

[NejcZdovc]

deleting publisher list will not help. We are fixing this scenario here https://github.com/brave/brave-browser/issues/3639

[NejcZdovc]

closing as #3639 was merged