Botframework-sdk: [Deploy] There was a problem synchronizing your bot to Skype.

Created on 22 Mar 2018 · 11Comments · Source: microsoft/botframework-sdk

Bot Info

SDK Platform: .NET
SDK Version: Latest version
Active Channels: Skype
Deployment Environment: Azure Bot Channels Registration
MS App ID: 695a11fe-a820-4490-be1a-4940b810edb2

Issue Description

My bot is working when I test it using Azure's "test in web chat" function.
Unfortunately, whenever I add Skype as a channel I get this error and my bot won't work.

Reproduction Steps

Skype channel is added in Channels
Click on 'Health'
Shows the warning

Expected Behavior

Skype channel should be added correctly and bot should respond.

Actual Results

Skype channel Health shows 'There was a problem synchronizing your bot to Skype.' error

Source

yasmimp

Most helpful comment

@yasmimp I recently ran into this issue myself and have a query out to the Skype team for help, I will let you know when I get an answer what the solution is.

JasonSowers on 22 Mar 2018

👍2

All 11 comments

@yasmimp I recently ran into this issue myself and have a query out to the Skype team for help, I will let you know when I get an answer what the solution is.

JasonSowers on 22 Mar 2018

👍2

Just to Update you i am still working with the skype team to investigate this. Will update you ASAP

JasonSowers on 27 Mar 2018

Same problem here. Webchat works fine, Slack works fine, but Skype doesn't. It display this "There was a problem synchronizing your bot to Skype." warning in the health screen. In the Skype client the messages I try to send are marked as "not sent". Same for the embedded version.

rogerweb on 29 Mar 2018

I'm having the same issue.

alvaarengaaa on 29 Mar 2018

I'm also facing the same issue. I created a new chatbot from scratch, just the basic echo application from the Bot Builder template, and deployed it to Azure and the Bot Channel Connector. Tried on the classic Skype application for Windows 7, the new Skype application for Windows 10 , via web and and Android app, every Skype client failed to deliver the messages.

skype_bot_channel_registration_error

skype_android_error

skype_classic_error

skype_new_error

skype_web_error

ItsMeArthur on 29 Mar 2018

😄1

I've deleted and re-created the Bot Channels Registration resource and now the Skype channel is working. Unable to identify the root cause though.

rogerweb on 2 Apr 2018

👍1

@rogerweb Good to know. I was also able to create a Skype Chatbot successfully last Friday. However I can't just delete the Bot Channels Registration for my bots in production...

ItsMeArthur on 2 Apr 2018

Still looking into this, no resolution yet. Working with the Skype team to diagnose.

JasonSowers on 5 Apr 2018

4455

JasonSowers on 11 Apr 2018

Is this still affecting anyone's bot or has it been resolved by recreating the bot for everyone? We are not able to reproduce this again unfortunately. We will keep trying if it is blocking people though

JasonSowers on 17 Apr 2018

Closing this issue since it seems everyone's problem is resolved, please open a new issue if you continue to experience this problem

JasonSowers on 24 Apr 2018

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