Botframework-sdk: [Slack] Connector service started sending duplicate messages for Slack channel today?

[v46]

Hi folks,

We have several bots deployed in production that use the slack channel integration. About 30 minutes ago, our users are reporting duplicate messages. Roughly 90% of our slack bots are impacted.

Our logs are showing two messages sent by the bot framework to our bot service. So each message typed in by the user, the bot framework is sending two messages to us.

Can you help clarify there are no production outages at this time for the bot framework/slack channels?

Node SDK - botbuilder : 3.11.0
Bots are not using Azure Bot service (they are hosted outside Azure).

[msmohan]

@v46 Please provide SDK Platform and SDK Version info as well.

[v46]

updated @msmohan. Thanks!

[nwhitmont]

Hi @v46 - Can you provide a conversationId of (one or more) conversation where you are experiencing the "double response" bug?

Th conversationId will help us track down your specific conversation chain in the Slack connector service logs. Thx

[dkershner6]

I am having this same issue on the .Net SDK. I have deleted my profile, with no improvement.

I am using Azure to host my bot service.

I will also clarify that it looks like the Bot Service is RECEIVING two messages from slack, and then responding twice accordingly. Some of my dialogs have specific responses needed, and when this occurs, the response is first as expected, and second as though I have tried the response again (an error). This also happens in both group and private conversations.

(Should be only one response)

[v46]

nwhitmont - can I send you that conversation id privately?
Edit- emailed.

[stevengum]

@v46 and @dkershner6 can you test your bot's responses across other channels, e.g. visiting the "Test in WebChat" pane and sending your bot some messages?

[v46]

SFB works as good as before. No regressions.

Some of our bots have both SFB and slack channels enabled, slack is sending dups, while SFB is working as "expected".

[dkershner6]

Test in the Bot Framework Test section (which I think is what you are talking about) works fine.

I tested in Skype too, and there is an error, but I think its unrelated (I dont really support Skype, and I do some user detection). BUT, it only responds once. To clarify against v46, this is Skype for normal people, not business.

[stevengum]

@dkershner6 and @v46, a fix has been deployed that addresses this issue; can you confirm if your bots are now behaving normally?

[dkershner6]

eformabot thanks you too. Mine appears fixed.

[v46]

Looking good @stevengum97. Thank you folks for jumping on this. 👍

[stevengum]

Awesome, I'm going to close this issue for now, Happy Friday!

[v46]

@stevengum97 - what was the fix?

How can we (API users) can detect these in the future?