Botframework-sdk: Skype Bot not working Delivery Failed

[murtazadhari]

Hi,

My bot is not working on skype. When i send message it comes back with warning sign on message "delivery failed"
The same bot works on emulator and sms. It was working last week but it has suddenly stopped.

Cheer
Ali, Murtaza

[murtazadhari]

Hi @willportnoy

Any updates on this? I have noticed not only my bot all the other live bots are not working. Same issue is happening with other live bots. Messages coming back with delivery failed warning icon.

[dandriscoll]

Hi @murtazadhari, all of the Skype bots I've tried are working properly.

Can you send an example bot ID (either the ID in the Bot Framework portal, or the GUID in the join bot link)?

[pcostantini]

Hi!
Same issue here and not just my bot. I'm getting 'delivery failed' while sending messages to any of the published bots in the directory (https://bots.botframework.com/).
I'm using the same skype account on different connections and clients (skype preview, skype desktop, skype alpha for linux and android client).

[murtazadhari]

Hi @dandriscoll

This is the App Id 147820f6-870e-4308-8c6c-7c8ed2e70da6 of my bot. It is not published yet. I am not sure whether you can still use it.

The other live bots that i have tried and all of these are coming back with same above error
Candy Escape
MemeBot
Skyscanner

[dandriscoll]

Hi @murtazadhari and @pcostantini, we are looking into it.

[konstlut]

@murtazadhari @pcostantini I will kindly ask you to help me troubleshoot that - will you please try sending message to your Bot from Skype web app (web.skype.com) and see what actual HTTP request/response is when you send messages to Bot? Most interesting for me are response code and response headers ContextId and Date.
If you use Microsoft Edge you may check the network tab in the Console (F12) as on the attached screenshot.

[pcostantini]

Hi @konstlut
These are the response body and headers:

Headers:
Access-Control-Allow-Credentials: false
Access-Control-Allow-Origin: *
Access-Control-Expose-Headers: X-Content-Type-Options,Location,Cache-Control,Pragma,ContextId
Cache-Control: no-store, must-revalidate, no-cache
Content-Length: 37
Content-Type: application/json; charset=utf-8
ContextId: tcid=147498413417571991,server=CO2SCH020011051
Date: Tue, 27 Sep 2016 13:48:56 GMT
Location: https://co4-client-s.gateway.messenger.live.com/v1/users/ME/conversations/8:live:botbuilderpc/messages/1474984137196
Pragma: no-cache
X-Content-Type-Options: nosniff

Body:
{"OriginalArrivalTime":1474984137206}

[konstlut]

@pcostantini Thanks a lot! This is exactly what I need for investigation. We're treating this as a priority and I will update you as soon as possible - apologies for the delay in getting a resolution.

[murtazadhari]

Hi Konslut, Below is my detail

Request Url
Request URL: https://client-s.gateway.messenger.live.com/v1/users/ME/conversations/28:147820f6-870e-4308-8c6c-7c8ed2e70da6/messages

Request Header

Accept: application/json, text/javascript
Accept-Encoding: gzip, deflate
Accept-Language: en-US, en-AU; q=0.7, en; q=0.3
BehaviorOverride: redirectAs404
Cache-Control: no-cache, no-store, must-revalidate
ClientInfo: os=Windows; osVer=10; proc=Win32; lcid=en-us; deviceType=1; country=n/a; clientName=skype.com; clientVer=908/1.60.0.72//skype.com
Connection: Keep-Alive
Content-Length: 152
Content-Type: application/json
ContextId: tcid=147502748556415801
Expires: 0
Host: client-s.gateway.messenger.live.com
Origin: https://web.skype.com
Pragma: no-cache
Referer: https://web.skype.com/en/
RegistrationToken: registrationToken=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
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/42.0.2311.135 Safari/537.36 Edge/12.10240

Request Body
{"content":"hello","messagetype":"RichText","contenttype":"text","Has-Mentions":"false","imdisplayname":"Murtaza Ali","clientmessageid":"1475027485560"}

Response Header

Access-Control-Allow-Credentials: false
Access-Control-Allow-Origin: *
Access-Control-Expose-Headers: Cache-Control,Pragma,ContextId
Cache-Control: no-store, must-revalidate, no-cache
Content-Length: 80
Content-Type: application/json; charset=utf-8
ContextId: tcid=147502748556415801,server=CO2SCH020011022
Date: Wed, 28 Sep 2016 01:51:26 GMT
Pragma: no-cache

Response Body
{"errorCode":205,"message":"One or more of the user ids provided is not valid."}

[kirankcinfy]

I'm facing the same issue as well. Please help.

[lucasmdesousa]

Same problem here

[twu7735]

I'm also facing the same issue
one thing I've noticed is that everything works fine if I switch to a diff account on the same computer
while msg delivery started failing at some point to every bot on my original account
my orig acct is skype/microsoft linked, if that helps anything

[marianojan]

Hello! A part of our team is having the same issue. We tried with a new account, not linked to Hotmail, and it seems to work. Sounds like the problem arises when the account is linked. In that case, none of the public bots works.
Is there something we can try to correct it?
Thanks!

[konstlut]

@pcostantini @murtazadhari Many thanks for the provided context!

The problem should be resolved. Thank you for your patience.

[kirankcinfy]

Thank you @konstlut ... It works fine now

[marianojan]

Thank's a lot! It's working now.

[murtazadhari]

Hi @konstlut

Other live bot works fine now but my bot is still not replying back but i am not getting delivery failed message back though?

My bot works on emulator.

I quickly tried creating new bot and pushing it to azure and registering it. The new bot works fine with skype. I will try deleting existing one and create new one.

Any Help?

[konstlut]

@murtazadhari Sure, I will need ContextId and Date headers you see on the client to check what is going on the way from Skype to Bot, and if you want to troubleshoot Bot's to Skype behavior, I will need same header values taken from responses your Bot sees. Thanks!

[murtazadhari]

Hi @konstlut

Please see below details. Really appreciate your help

Request Header

Request URL: https://client-s.gateway.messenger.live.com/v1/users/ME/conversations/28:147820f6-870e-4308-8c6c-7c8ed2e70da6/messages
Request Method: POST
Status Code: 201 / Created

Accept: application/json, text/javascript
Accept-Encoding: gzip, deflate
Accept-Language: en-AU
BehaviorOverride: redirectAs404
Cache-Control: no-cache, no-store, must-revalidate
ClientInfo: os=Windows; osVer=10; proc=Win32; lcid=en-us; deviceType=1; country=n/a; clientName=skype.com; clientVer=908/1.61.0.68//skype.com
Connection: Keep-Alive
Content-Length: 152
Content-Type: application/json
ContextId: tcid=147546696357847373
Expires: 0
Host: client-s.gateway.messenger.live.com
Origin: https://web.skype.com
Pragma: no-cache
Referer: https://web.skype.com/en/
RegistrationToken: registrationToken=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
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/46.0.2486.0 Safari/537.36 Edge/13.10586

Request Body
{"content":"hello","messagetype":"RichText","contenttype":"text","Has-Mentions":"false","imdisplayname":"Murtaza Ali","clientmessageid":"1475466963571"}

Response Header

Access-Control-Allow-Credentials: false
Access-Control-Allow-Origin: *
Access-Control-Expose-Headers: X-Content-Type-Options,Location,Cache-Control,Pragma,ContextId
Cache-Control: no-store, must-revalidate, no-cache
Content-Length: 37
Content-Type: application/json; charset=utf-8
ContextId: tcid=147546696357847373,server=CO2SCH020011051
Date: Mon, 03 Oct 2016 03:56:13 GMT
Location: https://co4-client-s.gateway.messenger.live.com/v1/users/ME/conversations/28:147820f6-870e-4308-8c6c-7c8ed2e70da6/messages/1475466974356
Pragma: no-cache
X-Content-Type-Options: nosniff

Response Body
{"OriginalArrivalTime":1475466974352}

[murtazadhari]

Hi @konstlut

Any updates regarding the above issue.

Cheers

[konstlut]

@murtazadhari It looks like your bot is getting the message but (just assumption) things break when it POSTs back. What is it sending?

[murtazadhari]

Hi @konstlut

Suddenly skype is replying back. I will close this issue. However there is an issue with email validation on skype i will open an another issue for it after verifying it multiple times.

Thanks for all your help.

Cheers

[jmarellano]

Hi. I am having the same problem here "sending failed". Here is my response headers:
Response Headers view source Access-Control-Allow-Credentials:false Access-Control-Allow-Origin:* Access-Control-Expose-Headers:StatusText,Cache-Control,Pragma,ContextId,Date Cache-Control:no-store, must-revalidate, no-cache Content-Length:80 Content-Type:application/json; charset=utf-8 ContextId:tcid=151559755434886034,server=EAP010097224114 Date:Wed, 10 Jan 2018 15:19:14 GMT Pragma:no-cache Server:Microsoft-HTTPAPI/2.0 StatusText:One or more of the user ids provided is not valid.

[JasonSowers]

@jmarellano can you please open a new issue