Azure-docs: events 31044 31034

[ichkoj]

Keep getting error 31044; 31034 on one of our DCs but the other one is working just fine. Explain what are these!

---

Document Details

⚠ Do not edit this section. It is required for docs.microsoft.com ➟ GitHub issue linking.

• ID: 8f5e3651-45ec-5dbc-7df5-526d0f7a4080
• Version Independent ID: 9f218d06-c2e6-19c2-6413-542c5e88ec64
• Content: Self-service password reset troubleshooting - Azure Active Directory
• Content Source: articles/active-directory/authentication/active-directory-passwords-troubleshoot.md
• Service: active-directory
• Sub-service: authentication
• GitHub Login: @MicrosoftGuyJFlo
• Microsoft Alias: joflore

[FrankHu-MSFT]

@ichkoj Thanks for your feedback! We will investigate and update as appropriate.

[ManojReddy-MSFT]

@ichkoj
31044 indicates that
Password writeback service is not in a healthy state. No service host for service bus endpoints are in running state.

I am not able to find much about 31034.

@MicrosoftGuyJFlo Can you please the error description for the following codes to the doc?

[MicrosoftGuyJFlo]

Sounds like your Azure AD Connect instance is not healthy.

The description for Event ID 31034
PasswordResetService cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

[ichkoj]

The installation is not corrupted! We loaded the latest Azure AD connect agent on both DCs. To stop this error we disabled Writeback on the problematic DC and then turn it back on. However after that the second healthy DCs started experiencing the same issues. If we turn off Writeback and turn it back on the issue is resolved and the error msgs and reported by the first DC.

[ichkoj]

Warning 31045
TrackingId: 69484ded-b5a0-4e9b-b027-34a49231c3bb, Writeback Service for Namespace: ssprdedicatedsbprodncu, Endpoint: f46cb8aa-2e43-43a5-9146-29f8ab7a3553_d9c0ba23-0895-43d9-af6e-35fb6c143e07 could not be started, Details: Version: 5.0.0.1541

[ichkoj]

Error 31032
TrackingId: 69484ded-b5a0-4e9b-b027-34a49231c3bb, ServiceHost for Namespace: ssprdedicatedsbprodncu, Endpoint: f46cb8aa-2e43-43a5-9146-29f8ab7a3553_d9c0ba23-0895-43d9-af6e-35fb6c143e07 faulted, Details: Version: 5.0.0.1541

[MicrosoftGuyJFlo]

I would suggest opening a support case with Microsoft to further troubleshoot this issue.

[MicrosoftGuyJFlo]

please-close

[ichkoj]

Please update the article what events 31044 and 31034 are!

[sthomas40]

Was it ever figured out what this error code was? There has been nothing documented by Microsoft for it

[ichkoj]

I don't understand why they don't update it..??? It's just ridicules ....
Anyway my problem was that both of my DCs were syncing and one of the Azure AD connect agents should've been set on standby. Took them about month or 2 to find someone who understand it. This is MSFT