Azure-docs: Co-Administrator doesn't have access to "Email Invoice"

[atrauzzi]

I have a co-administrator on my account who I'd like to allow access to the ability to trigger email invoices. No matter what we do, the "Email Invoice" button remains greyed out for him.

How do I get him access to this feature?

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• ID: 4ce159af-25d8-dbf9-f805-325b4efc04ac
• Version Independent ID: e64078cb-075a-a6cf-775f-0754fd6395f5
• Content: Download Azure billing invoice and daily usage data
• Content Source: articles/billing/billing-download-azure-invoice-daily-usage-date.md
• Service: billing
• GitHub Login: @genlin
• Microsoft Alias: cwatson

[femsulu]

@atrauzzi Thanks for the Comment. We are actively investigating and will get back to you soon.

[femsulu]

Only the Azure Account Admin can download the Azure Billing Invoice. I did a repro and the option to download the invoice is grayed out.
See this link - https://azure.microsoft.com/en-in/documentation/articles/billing-download-azure-invoice-daily-usage-date/

[atrauzzi]

How do we get that fixed?

[femsulu]

AFAIK, this is by design and not a bug. but if this is something you would like to see supported, please share your feedback directly with the accounts team using this link.

[atrauzzi]

That's ridiculous. How could it possibly be by design, restricting this button to only administrators -- not even co-administrators is just completely pointless.

I also want to note that I don't want to download a single invoice, I want to configure email invoices. I think you haven't read my problem description properly.

[femsulu]

My mistake, I assumed you were asking for access to download invoice.

What type of subscription do you have? According to the published doc, the opt in feature may not be available for some subscription/offer types such as Enterprise Agreements, Azure in Open and Support offers.

You will be able to tell the subscription type by navigating to the subscription page in the portal and viewing the subscription details. Visit here for full list of Azure's Subscription offerings

https://docs.microsoft.com/en-us/azure/billing/billing-download-azure-invoice-daily-usage-date#get-your-invoice-in-email-pdf

[femsulu]

in the event your subscription is not supported, my earlier recommendation to share the feedback via the feedback link (shared previously) would be the best path as it allows others to upvote your feedback to raise the priority. In parallel, I am following up internally to check if there any known issues with the feature that could prevent access to the email invoice feature - assuming your subscription type is supported.

[femsulu]

@atrauzzi, quick clarification and update based on my internal findings:
the Account Admin limitation is for Older invoices (before December 2016). However there are a few other reasons why the invoice button could be greyed out.
If the user has a subscription which offers credits and they have not exceeded this credit, then, an invoice will not be generated and the option to Opt-in for invoice in email will be disabled for the customer.

The related info is detailed HERE - screenshot below:

[atrauzzi]

I can access it as an administrator. It's my co-administrators and billing users that can't.

I'm on pay as you go. I'm not doing anything out of the ordinary here.

[femsulu]

The accounts team will need to investigate this further to figure out how to unblock your co-admin. follow these steps to file a support request. I already informed them of your issue so they will be expecting your support request.

[atrauzzi]

Sorry, your built-in support is completely useless and wastes far too much of my time (numerous bad experiences, incompetent staff, unresponsive after giving feedback).

Please resolve this internally.

[femsulu]

I understand you are frustrated. Happy to help fastrack internally. Send mail to [email protected] with your subscription ID and the user IDs of the co-admins that are unable to trigger an email invoice and I will engage on your behalf.

[nicovell3]

Hello. I have the same problem... Is this fixed by now?

[femsulu]

@nicovell3 - Do you know the offertype on your subscription e..g PayGo, EA? In most cases this can be done as a customer-enabled feature but there are a few offer-types that require assistance from Azure Support to enable Email Invoice for co-admins.

Follow these steps to check the offertype on your subscription:

1. Log in to Azure Management Portal
2. Type 'Subscription' into the Search box.
3. Click on your Subscription to enumerate the Offer ID label.

[nicovell3]

@femsulu Yes, it is a Pay-As-You-Go. Should I open a support case?

[femsulu]

Hi @nicovell3 - Yes, please open a support case. PayGo subscriptions require Azure Support engagement to enable this feature for co-admins.

[atrauzzi]

Directing people to support tickets has to be the worst option you can possibly rely on. They never understand anything and you end up spending days just getting the problem described to them.