Aurora: Unable to start Aurora following fresh install
Expected Behaviour
Aurora should open when started.
Actual Behaviour
Aurora does not open when started, crashing shortly after initialization.
Reproduction steps
I believe this is an issue scoped to my local machine configuration, but -
1) Installed Aurora having not previously installed it
2) Started Aurora
3) Observe Aurora crashing via Task Manager
Frequency
Every time
Aurora Version:
Stable, Latest, Bleeding Edge
Previously an Issue?
First time I've attempted to use Aurora.
Logs
(same output in this file on every startup attempt)
https://gist.github.com/mattchue/afad4ffc1c7cc5495d6a3cedfbcbf639
Notes
- I have tried removing the AppData folder between installs.
- I have reviewed the logs and attempted to troubleshoot myself, but am unsure which error logged is fatal.
- I do see that Aurora's updater runs shortly before the app closes.
- I have iCue, Armoury Crate, Steelseries Engine, Evga Precision X1 and GHUB installed and did have them installed prior to attempting to use Aurora.
mattchue
All 10 comments
Quite a few more users are having this issue, so here are instructions to at least get aurora to start:
- Open the file Config.json located at %appdata%\Aurora.
- Find a line that says
"devices_disabled": { - Under
$values, add"Aurora.Devices.Asus.AsusDevice, Aurora, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null". Make sure to add a comma to end of the previous line. - Starting with the default configuration, it should look like this:
"devices_disabled": {
"$type": "System.Collections.Generic.HashSet`1[[System.Type, mscorlib]], System.Core",
"$values": [
"Aurora.Devices.Dualshock.DualshockDevice, Aurora, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null",
"Aurora.Devices.AtmoOrbDevice.AtmoOrbDevice, Aurora, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null",
"Aurora.Devices.NZXT.NZXTDevice, Aurora, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null",
"Aurora.Devices.Asus.AsusDevice, Aurora, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null"
]
},
- Aurora Should start successfully now.
diogotr7
on 28 Jan 2020
Using this issue for discussion.
I'm not sure what caused this issue to happen recently, o assume an update to asus aura. One option would be to disable asus support by default while we dont know what's happening exactly. If the affected users could post relevant Asus Aura hardware and the versions of asus aura / armoury or other relevant software, that helps a lot with trying to figure out what the issue is.
diogotr7
on 28 Jan 2020
Quite a few more users are having this issue, so here are instructions to at least get aurora to start:
- Open the file Config.json located at %appdata%\Aurora.
- Find a line that says
"devices_disabled": {- Under
$values, add"Aurora.Devices.Asus.AsusDevice, Aurora, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null". Make sure to add a comma to end of the previous line.- Starting with the default configuration, it should look like this:
"devices_disabled": { "$type": "System.Collections.Generic.HashSet`1[[System.Type, mscorlib]], System.Core", "$values": [ "Aurora.Devices.Dualshock.DualshockDevice, Aurora, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null", "Aurora.Devices.AtmoOrbDevice.AtmoOrbDevice, Aurora, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null", "Aurora.Devices.NZXT.NZXTDevice, Aurora, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null", "Aurora.Devices.Asus.AsusDevice, Aurora, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null" ] },
- Aurora Should start successfully now.
Doesn't work for me. Attached the log.
LufyCZ
on 28 Jan 2020
Could you please look at event viewer and see if that has any more info? @LufyCZ
diogotr7
on 28 Jan 2020
Could you please look at event viewer and see if that has any more info? @LufyCZ
Very little to no info:
LufyCZ
on 28 Jan 2020
(Sidenote, I guess) When I tried to set up Philips Hue on 1.07.71, I updated AURA because the HUE functionality did not want to link with a Bridge. I tried this with both Lighting_Control_1.07.71.zip & Lighting_Control_1.07.79.
I'm pretty sure this happened after an iCue update though; it has worked with AURA from LC 1.07.71
The only hardware I use with AURA is my motherboard, an ASUS Maximus XI Formula.
Your solution above, works for me, apart from AURA being disabled now of course.
If the affected users could post relevant Asus Aura hardware and the versions of asus aura / armoury or other relevant software, that helps a lot with trying to figure out what the issue is.
Edit: After updating iCue to 3.25.60 the Asus motherboard is shown in iCue itself, but still not following what Aurora tells it to do.
xewl
on 29 Jan 2020
Aurora doesn't work with Asus Mobo?
caiocabus
on 17 Feb 2020
My Aurora bugged, I had to re-edit, and it added a line.
My devices_disabled inside Config.json now looks like this:
"devices_disabled": {
"$type": "System.Collections.Generic.HashSet`1[[System.Type, mscorlib]], System.Core",
"$values": [
"Aurora.Devices.Dualshock.DualshockDevice, Aurora, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null",
"Aurora.Devices.AtmoOrbDevice.AtmoOrbDevice, Aurora, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null",
"Aurora.Devices.NZXT.NZXTDevice, Aurora, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null",
"Aurora.Devices.UnifiedHID.UnifiedHIDDevice, Aurora, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null",
"Aurora.Devices.Asus.AsusDevice, Aurora, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null"
]
},
Also getting the same thing once i installed Asus Aura
Application: Aurora.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
at AuraServiceLib.IAuraSdk2.Enumerate(UInt32)
at RGB.NET.Devices.Asus.AsusDeviceProvider.Initialize(RGB.NET.Core.RGBDeviceType, Boolean, Boolean)
at RGB.NET.Core.RGBSurface.LoadDevices(RGB.NET.Core.IRGBDeviceProvider, RGB.NET.Core.RGBDeviceType, Boolean, Boolean)
at Aurora.Devices.RGBNet.AbstractRGBNetDevice.Initialize()
at Aurora.Controls.Control_DeviceItem.btnToggleOnOff_Click(System.Object, System.Windows.RoutedEventArgs)
at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)
at System.Windows.UIElement.RaiseEventImpl(System.Windows.DependencyObject, System.Windows.RoutedEventArgs)
at System.Windows.Controls.Primitives.ButtonBase.OnClick()
at System.Windows.Controls.Button.OnClick()
at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(System.Windows.Input.MouseButtonEventArgs)
at System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object)
at System.Windows.RoutedEventHandlerInfo.InvokeHandler(System.Object, System.Windows.RoutedEventArgs)
at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)
at System.Windows.UIElement.ReRaiseEventAs(System.Windows.DependencyObject, System.Windows.RoutedEventArgs, System.Windows.RoutedEvent)
at System.Windows.UIElement.OnMouseUpThunk(System.Object, System.Windows.Input.MouseButtonEventArgs)
at System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object)
at System.Windows.RoutedEventHandlerInfo.InvokeHandler(System.Object, System.Windows.RoutedEventArgs)
at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)
at System.Windows.UIElement.RaiseEventImpl(System.Windows.DependencyObject, System.Windows.RoutedEventArgs)
at System.Windows.UIElement.RaiseTrustedEvent(System.Windows.RoutedEventArgs)
at System.Windows.Input.InputManager.ProcessStagingArea()
at System.Windows.Input.InputManager.ProcessInput(System.Windows.Input.InputEventArgs)
at System.Windows.Input.InputProviderSite.ReportInput(System.Windows.Input.InputReport)
at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr, System.Windows.Input.InputMode, Int32, System.Windows.Input.RawMouseActions, Int32, Int32, Int32)
at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr, MS.Internal.Interop.WindowMessage, IntPtr, IntPtr, Boolean ByRef)
at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
at System.Windows.Application.RunDispatcher(System.Object)
at System.Windows.Application.RunInternal(System.Windows.Window)
at Aurora.App.Main()
ShawnTheShadow
on 26 Apr 2020
i dont know whats happening with mine but if i try to open i the first time, also after a fresh install it doesnt open, the second time itll give me an error, and itll say that its exitting the software, and it does the same thing when i try to open it again, dont know what happened, and also adding that code doesnt help
OHGODNO162534
on 1 Dec 2020
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Most helpful comment
Quite a few more users are having this issue, so here are instructions to at least get aurora to start:
"devices_disabled": {$values, add"Aurora.Devices.Asus.AsusDevice, Aurora, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null". Make sure to add a comma to end of the previous line.