Appcenter: Add feature for manually creating bug tickets

[dj-dev]

Describe the solution you'd like
Add a feature for manually creating bug tickets, if a bug tracker system is linked to an app.

Suggest making this work similar to the equivalent feature in HockeyApp where:

1. There is a UI associated with a crash group that shows a "Tracked" tag that indicates if the crash group is linked to a crash ticket:
   

2. If the crash group is not tracked, there is an option for "Create ticket", where the UI is similar to HockeyApp where you can preview/edit the ticket before it's created:
   

3. If the crash group is already tracked, i.e. as described under 1, there is an option for viewing the tracked ticket details, including an option to untrack the ticket. Example from HockeyApp:
   

Describe alternatives you've considered
Use the App Center feature for automatically generated tickets. We tried this but it does not work if the 'Number of crashes' setting is > 1. This bug is tracked in https://github.com/microsoft/appcenter/issues/901

[EmilAlipiev]

this is a must feature. please add this as priority. thank you

[winnie]

Hi all - thanks for the feature request. We have an item on our backlog to support manual linking of bug trackers. I don't have an ETA at the time but I will post here if I have any updates.

In the meantime, you can find the WIP mockups here. Note the UI is a bit outdated and also doesn't include a input text field like HockeyApp does. Let me know you have any feedback.

Thanks!

[elgato-tschnitzler]

Definitely a quite important feature I'd really like to see getting added to App Center very soon.

[stephent]

Agreed - this is a big gap. Without it, MS App Center diagnostics are a rather a dead end for crash reports. I'm disappointed not to see it in place prior to having migrated from HockeyApp, where we'd had this capability for years.

[awBSH]

Hello, also for us this is a very important feature since the auto-creation results in lots of duplicates in our JIRA :-(

[sarahyc]

Any ETA for this after 3 months? Is it tracked as a P1 item?

[winnie]

Hi there - unfortunately no updates. This is being tracked but due to other priorities at the moment, this isn't on our immediate roadmap. We understand the importance of thihs feature and will post here with any updates. Thanks!

[dj-dev]

Hi @winnieli1, is the roadmap here https://github.com/Microsoft/appcenter/wiki/Roadmap what you are referring to as the "immediate roadmap"? If so, can we assume the unticked items are being treated as higher priority than this one? Thanks

[winnie]

@dj-dev correct, that is our short term roadmap. The items listed are higher priority at the moment but we continuously update our plans based different factors including customer feedback.

[dj-dev]

Ok thanks @winnieli1. This is a very important feature to have so hopefully the community will keep giving this issue a thumbs up :wink: :wink:

[joehanna]

I don’t understand why we were forced out of HockeyApp app a week ago and feature parity is not even close. We should been allowed to stay there longer.

[ffittschen]

Why is there even a toggle to enable _"Auto create ticket"_, if there is no manual way to create tickets? Manually creating tickets is a MUST HAVE, especially because AppCenter will create duplicates of each crash group for every app version (https://github.com/microsoft/appcenter/issues/1430)...

[msftbot[bot]]

This issue has been automatically marked as stale because it has not had any activity for 60 days. It will be closed if no further activity occurs within 15 days of this comment.

[msftbot[bot]]

This issue will now be closed because it hasn't had any activity for 15 days after stale. Please feel free to open a new issue if you still have a question/issue or suggestion.